The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,988 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,988 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with insurance company.”

Helpful Report

(Motorbike Insurance) - Posted 7 years ago

“"Spoke to Phil from the AA Breakdown cover team and he was extremely rude to me and my wife, no sort off customer service at all, we rang up originally just to make a enquiry and he did not answer the enquiry. would never recommend to a friend or a enermy"”

Helpful Report

Posted 7 years ago

“Just when I needed a call out they took 3 hours to get to me. They don't even deserve any stars. One star is given just to post a review. If they can reimburse my yearly subscription I may change the stars given”

Helpful Report

Posted 7 years ago

“With the AA for one year with no call outs, when I received my renewal quote it was very nearly three times as much as I am currently paying. Needless to say I shall not be renewing, this is not the way to encourage customer loyalty!”

Helpful Report

Posted 7 years ago

“Quoted £235 cancellation charge two days later only gave me £204 could not give me an adequate reason for this when asked just said it may be because it was two days later a load of rubbish will be putting this on Face book Rip Off Merchants”

Helpful Report

Posted 7 years ago

“8 hours to be recovered in at night in the rain Broke down on the on the m6 north bound a mile from Keel services at 10.10 pm it was raining and the motorway was unlit phoned the AA was told somebody would be with me within the hour after waiting on the bank for nearly 2 hours in bushes soaking wet and with numb feet and hands rung them again and was told somebody would be there soon I raised my voice a bit saying I wasn't happy and was told there was nothing she could do and if I didn't calm down she would hang up I am disabled and it was now gone 12 am waited another hour so this was 3 hours in total rung again at 1 pm and was told again somebody would be there shortly I told her I was disabled and I had been waiting in the rain in wet bushes and I was shivering and was told what do you want me to do about it so she hung up after 4 hours somebody finally turned up put my car on a low loader and took me and my car the 1 mile to Keel services and left me there After nearly 2 hours someone turned up in a van couldn't get my car started so had to wait over an hour for another low loader to take me the 40 miles home got there at 6 am 8 hours to take a car 40 miles I had paid extra for the best cover onward travel free hire car hotel room ect I had to go to the doctors the following day as I was unwell I was not recovered by the AA it was a contractor who green flag and the RAC use so you are better off saving money and using one of them I was lucky my health never suffered any long term damage using the AA 8 hours to be recovered 40 miles in the dark and when it's was raining the said I was a priority the same as it would of been if it would of been somebody who was elderly of somebody with young children do not be fooled by the adds they do not care”

Helpful Report

Posted 8 years ago

“Quick and easy to set up, and a competitive price. Fortunately no claims or communication needed, so can't advise on those parts.”

Helpful Report

(Motorbike Insurance) - Posted 8 years ago

“Amazing service, and cannot fault the customer service we received! Stuart deserves a special mention and even tho we had to cut our break short he made it all run as smooth as possible and put my 5 year old at ease and went the extra mile!”

Helpful Report

Posted 8 years ago

“I lost a key.I put a claim in and they were very efficient in sorting it out to my satisfaction as I was bonus protected and there was no excess it will interesting to see my renual when It's due”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Absolutely terrible Absolutely terrible. Ordered a recovery at 8am and at 10pm still not home!!! The worst customer service. too may sub-contractors who are doing whatever they want and keep you waiting for ours, AA customer service don't have a clue as to what is actually happening on the ground!!! Absolute joke of a company!!! That what happens when you only care about selling memberships but don't care about supplying the service!!!”

Helpful Report

Posted 8 years ago

“In place but not tried and tested yet”

Helpful Report

(Car Insurance) - Posted 8 years ago

“the policy did what was required”

Helpful Report

(Car Insurance) - Posted 8 years ago

“My claim was processed to my satisfaction. Cover after the remaining the same amount I was paying before. Very happy with the service. Many thanks to AA insurance company.”

Helpful Report

Posted 8 years ago

“The worst recovery I ever had! I broke down in Halifax while I live in Manchester, The AA sent out a sub contractor (FAM Engineering&Recovery) the driver was helpless .. watching me pushig my car as my engine wouldn't start! while having his hands in his pocket ... Then said im taking you to Junction 22 which in the middle of no where! He didnt take me to a secure car park until I spoke to his Office as no garage was open at that time! once, we arrived to the car Park while still loading off my car started to smoke and blowing his bloody fumes into my car! Rude ... I'm blaming the AA who sent me such a Company and my compliant after an absolute nightmare service will be going further! not gonna renew my membership with the AA”

Helpful Report

Posted 8 years ago

“We broke down, myself, partner and little girl age 10 in mid wales at 8:50pm and needed recovery. The AA sent sub contractor out at 10.30pm in a "van" he said I don't know why they sent me. I had to call again to the AA and they apologised and said they would send recovery at 12.30am! this never turned up and we called again the AA at 1:00am to be told he should be there and they would send someone again. A recovery truck arrived at 2:00am and took us home 50 miles. We were lied to as there was no recovery en route first and second times of calling. They gave us £50 to compensate, what a joke you are AA, I want service not £50, your name AA as a brand is down in the gutter in my opinion and I have cancelled my membership. I see from other feedback the same has happed. My Brother is with the RAC and they are great and turn up within 1 hour and do what they say they are going to do. The AA just don't care anymore, too big for your boots in my opinion!”

Helpful Report

Posted 8 years ago

“I would like to point out that this company does not live up to there reputation end of”

Helpful Report

Posted 8 years ago

“I'm a member of the RAC (Now the AA!). My van broke down on my way home this evening. After an hour of waiting for the RAC an AA van pulled up behind me. The chap (Ross) asked me if I was alright to which I replied "l'm fine just waiting for the RAC". 4 hours later Ross pulled up again and towed me home. He had finished for the night but wanted to check on things! As a community nurse l am qualified in knowing a hero when I come across one, Thanks Ross (Cornwall).”

Helpful Report

Posted 8 years ago

“AA pet insurance came up much cheaper than my previous provider of 4 years. The policy covered everything I already had on my gold policy. The documents are downloadable . I have never made a claim so can't comment on that .”

Helpful Report

(Pet Insurance) - Posted 8 years ago

“Been on the telephone this morning for 40 mins. Just holding on to give my details to Credit control team. When I put the phone down and redialled was told that it is not Possible to hold on that long. So does that mean I'm a liar? Told them that I was no longer interested in the insurance but he said that there is a charge of £25 to cancel. Terrible. Bad Service.”

Helpful Report

Posted 8 years ago

“I filled my petrol hire car full with diesel just before return to an airport hire centre. I only had two hours to spare to catch a flight which looked pretty impossible at that point, but an AA man was on the scene with in 15 mins of first call, who towed me to a safe location off the petrol station site, to wait another 20 mins for a fual assisst van to come and drain the fual tank and put in £10 of petrol which took 45 mins. I managed to catch the flight with minutes to spare, which was the last of the day, only because of the AAs speedy recovery and two excellent operatives. Thank you 😊”

Helpful Report

Posted 8 years ago

The AA is rated 2.8 based on 1,988 reviews