The AA Reviews

2.8 Rating 2,059 Reviews

44 %

of reviewers recommend The AA

Company Reviews

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2.8

Based on 2,059 reviews

Customer Service
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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous

Anonymous // 01/01/2019

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“Been with the AA for a number of years always found them to be exelent in all areas if they had not been so I would not have stayed with them !”

Helpful Report

(Home Insurance) - Posted 8 years ago

“The worst and dumbest company on the planet. First of all, the system is a nightmare, they don\'t have any email address, when you upload your documents its a dumb process. When you call them about the claim, it\'s the same like you are speaking with a robot.For 3 weeks I try to made this application for a loan, they never try to help me with a proper advice, and after all this time they said they need to cancel my loan because my name on passport its not on the same order with my name in other documents. Its the same name you dumb idiots. Useless people, useless system. I hope aa you go bankrupt. I will write a review each day, every day and I hope people will never chose this rubbish company. Have a lovely day AA.”

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Posted 8 years ago

“I have bought my insurance on line and itwas so easy it was over within 5 minutes I made a claim before Xmas it was dealt so professionally it was all hassle free very impressive I will recommend AA insurance and services to anybody anytime And thank you for for all the help Keep up the good service AA H.Osman”

Helpful Report

(Car Insurance) - Posted 8 years ago

“My van driver is currently waiting for the 3rd AA driver to have a punctured tire to be changed over, and he is waiting in the car for nearly 6 hours now... Well done AA!!”

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Posted 8 years ago

“A very good satisfactory service.”

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(Home Insurance) - Posted 8 years ago

“My only complaint is that if I allow them to automatically renew the policy, they always try to lob another £60-70 on to the premium. I simply do a go-compare search and purchase the policy at the premium offered, which is around £80 per annum. An auto renewal costs around £150.”

Helpful Report

(Motorbike Insurance) - Posted 8 years ago

“Car wouldn't start and the AA came within 20 mins at 3am”

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Posted 8 years ago

“My husband was left for 5 hours from 10pm in minus temperatures last night .with a non repairable puncture, in a stupid new car with no spare... (another brilliant car manufacturer money saving idea I expect )After 2am a non AA van came (having first been sent to completely the wrong address across town by AA call centre) only to say he couldn't fix, but AA would not relay. They made noises about a tyre servicing van in the area which never materialised...finally At 3am (5hrs after first call) He was told to notify police where the car was, and to get a cab home....£70, and I'm not holding my breath on a refund....and they assured him someone had been booked to help between 11 and 12. Am. He arrived home at 5 am, and had to find a way back to the car (over 50 miles) by 11am. No offer of a cab back! I drove him since he had only 3 hrs sleep, and he rung on the way...nothing was on record as being booked. Got to car, took wheel off...no one came, so took wheel to garage for new tyre....no one came...eventually sorted the car on our own, 14hrs after he has first requested help, ironically using an x-AA van to get there, take tyre to garage etc. Will be cancelling after over 20 yrs, and putting in a formal complaint and request for full refund. .....when We've both calmed down a bit! We now know AA have sold off almost all their vans and recovery lorries, to try and save money.....and surprise surprise, are no longer reliable, in fact pitiful service with incompetent call centre...and don't get me started about having to ring every year when I get the letter saying the price has pretty much doubled....nasty trick.”

Helpful Report

Posted 8 years ago

“Really reliable fast service always helpful”

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(Car Insurance) - Posted 8 years ago

“All went very well on the phone, after giving new up-dated info to a very nice young lady named Beth she took the time to save me over £80 pounds, and also saved me more time and money by calling me back and giving me the good news of the savings she had arranged for me, Well done that girl.”

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(Car Insurance) - Posted 8 years ago

“Did an excellent job when I changed my car”

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(Car Insurance) - Posted 8 years ago

“Very reasonable price. No problems”

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(Car Insurance) - Posted 8 years ago

“Recently my policy has been cancelled for not paying £36 but I received a letter over a month ago to pay additional £36, which I phoned and tried to make a payment but the person on customer service said that I don’t have to make any payment as there is not any outstanding payment on my policy. I tried to call customer service the whole day trying to resolve this issue but The AA customer service is just too DISGRACEFUL!. I even tried to speak to the manager but she was so rude it's unbelievable. I asked her I want to make a complaint about what happened to me on this policy. My policy started on 29/11/2017 with a premium of £824.30 and they are saying we are not going to refund any money back to me on cancellation of my policy (THIS IS JUST DAYLIGHT ROBBERY). Who would want their policy to get cancelled for paying JUST £36 and let £824.30 go to waste?? I tried to phone on this 0344 412 4684 like over a month ago as well as The Co-operative insurer to make a payment of £36 which that asked me to pay for my policy but the individuals at both party I spoke to said that I don’t have any outstanding balance on my policy. THEY ARE THIEFS!!”

Helpful Report

Posted 8 years ago

“Very goo with all my dealings with the aa.”

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(Car Insurance) - Posted 8 years ago

“Dealing with the company was good and they looked after me”

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(Car Insurance) - Posted 8 years ago

“excellent service”

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(Car Insurance) - Posted 8 years ago

“Had no problem with this policy, making a claim was easy and efficient not a problem at all. Would recommend the AA to anyone looking for reasonable insurance .”

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(Car Insurance) - Posted 8 years ago

“Had to use AA once luckily and they were excellent and prompt”

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(Car Insurance) - Posted 8 years ago

“Went to change address with 3 and a but months keft to run on house insurance policy. Advised that AA are brokers and the company they insured me with doesn't insure on my new postcode, which is on the biggest private housing estate in Europe. Instead they could only cancel the policy giving me 7 days to find another or they could sell me another policy at 50% higher premium with another insurer. Went on line and insured through another at near original premium. Won't use AA again”

Helpful Report

(Home Insurance) - Posted 8 years ago

“A good service but not happy with the AA hike the price (by a very large percentage) when the policy is up for renewal and then find a way to reduce it when I take the trouble to question the reason”

Helpful Report

(Car Insurance) - Posted 8 years ago

The AA is rated 2.8 based on 2,059 reviews