The AA Reviews

Name: The AA
Rating: 2.78

2.8 Rating 2,042 Reviews

44 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 2,042 reviews

Customer Service
Communication Channels	Telephone

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

Write Your review

Tell us how The AA made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to use AA once luckily and they were excellent and prompt”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Went to change address with 3 and a but months keft to run on house insurance policy. Advised that AA are brokers and the company they insured me with doesn't insure on my new postcode, which is on the biggest private housing estate in Europe. Instead they could only cancel the policy giving me 7 days to find another or they could sell me another policy at 50% higher premium with another insurer. Went on line and insured through another at near original premium. Won't use AA again”

Helpful Report

(Home Insurance) - Posted 8 years ago

“A good service but not happy with the AA hike the price (by a very large percentage) when the policy is up for renewal and then find a way to reduce it when I take the trouble to question the reason”

Helpful Report

(Car Insurance) - Posted 8 years ago

“The minute i had a claim i was instantly treated with hostilities and accusations of fraud which i have in writing, the staff have that corporate air of arrogance they talk at you not to you claim not settled after 6 months car not repaired properly do not use them”

Helpful Report

(Car Insurance) - Posted 8 years ago

“As I'm disabled I don't have patience , the adviser I spoke with said take it at a slow pace no rush . he was considerate very helpful and polite , had a great package for ,my needs ....”

Helpful Report

Posted 8 years ago

“When i took out this policy,it was one of the most competative i had seen.This was the only reason i picked the AA.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“I found them very easy to deal with and customer friendly. Ask me again when my renewal comes through and I may have a different opinion about it!”

Helpful Report

(Car Insurance) - Posted 8 years ago

“They left me and my pregnant wife stranded in the cold for 5 hours then say they not coming for us cause they had came for me before and I never had the recipe on me for the job that I had done on my car and bear in mind they had drop my car off directly at the garage. They put the phone down on us and cancel the call out so we're left in the cold 8 month pregnant woman I call the garage and let the talk directly to the garage and they left us I am never use them ever again I am going to cancel my membership”

Helpful Report

Posted 8 years ago

“Prices good. Helpful and friendly staff. Do recommend to my friends”

Helpful Report

(Car Insurance) - Posted 8 years ago

“I was extremely pleased with the help that was given to me when I made a change to my policy it all went so smoothly thank you very much”

Helpful Report

(Car Insurance) - Posted 8 years ago

“I’ve used the call out service three times and the staff have been amazing cannot fault them I’ll always pay to use the AA!!”

Helpful Report

(Car Insurance) - Posted 8 years ago

“I switched to AA for my car insurance and got it for only 2/3rds of my previous insurer's best offer. I had an emergency call-out a few months later and my problem was sorted very quickly in a most friendly and skillful manner.”

Helpful Report

Posted 8 years ago

“You don't know if the insurance is any good unless you have to claim. Thankfully up to now I haven't had to. What surprised me when I was looking for car insurance was that the AA offered a competitive price. Usually I could easily beat their quote. I was really surprised at the price they offered. I suppose I will have to change next year though. No doubt they will put the price up.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“absolutely amazed with the price as I'd had an accident 4 yrs ago with a £37k settlement cost. other companies quoted me £600 fully comp on my 206, the AA came in at £300. thank you so much xx”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Excellent response time such early in the morning very professional staff 👌👌👌”

Helpful Report

Posted 8 years ago

“Did everything needed and cheap”

Helpful Report

(Car Insurance) - Posted 8 years ago

“been with aa for over 30 years evey year have to ring up to get a deal nearer new cust deal this time it was 110.00 more than new cust enough is enough no value been loyal cust cancelled and will go elsewhere when will they lean”

Helpful Report

Posted 8 years ago

“read well the T&C as once you have taken up a cover, you can't cancel it and get a refund (like you do with all Insurances). You only have 14 days from signing up. That could not be right. Please ditch this unfair practice. Thanks”

Helpful Report

Posted 8 years ago

“Insisted that l have automatic renewal- which l did not want! Did not advise me that European cover would be exta - in the event this cost a further £37 for 7 days in France. Did also adopt breakdown cover as a new customer for £19 ( UK only) which l will place elsewhere next year since l can obtain it cheaper than their full price cost price of £60.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“called A.A. out to a flat battery at home on a Wednesday morning. Very pleasant guy came, did his tests and said battery was done. he had a battery he could fit there and then which was £144. given the alternative of going to buy one in a car with a duff battery i told him to fit it. later that day i searched the net for the battery which came in as low as £55 but averaged £75. at this point i looked on the A.A web site and found that if i rang and ordered one it would cost £120 delivered and fitted. i spent 18 minutes on the phone without speaking to anyone and gave up and sent an email. the only real issue i could complain about is the £24 difference. after a month i got the scripted response every one does ending "This is the final response to your complaint, and we won' t be changing our decision, but if you do want to discuss your complaint please contact us directly" I wont be using the A.A again. P,S 2 days later, Friday night, driving home with a glowing battery light. got home and couldn't restart the car. called the A.A another pleasant guy came out and diagnosed the alternator was faulty. feel free to draw your own conclusion. i didn't bother to contact the A.A as i had read similar experiences reviewed and was expecting this outcome”

Helpful Report

Posted 8 years ago

The AA is rated 2.8 based on 2,042 reviews