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The AA Reviews

2.8 Rating 1,989 Reviews
45 %
of reviewers recommend The AA
2.8
Based on 1,989 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
Documents Delivered On-time
Greater than 36%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.7 out of 5
Avg Email Response Time
-1 hours
Cancellations & Refunds
Cancellation Process
Difficult
Read The AA Reviews
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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 19th March 2025
Clerk Ray
The AA 1 star review on 19th March 2025
Clerk Ray
The AA 1 star review on 22nd September 2024
M Khan
The AA 1 star review on 22nd September 2024
M Khan
The AA 1 star review on 17th September 2024
Anonymous
The AA 5 star review on 17th September 2024
Emily
The AA 5 star review on 20th July 2024
Anonymous
53
Anonymous
Anonymous  // 01/01/2019
Very efficient and a pleasure to deal with.
Helpful Report
(Car Insurance) - Posted 9 years ago
Very easy to change my insurance company and so pleased to have saved so much money for the same policy
Helpful Report
(Car Insurance) - Posted 9 years ago
''BE AWARE OF AA COMBI BOILER INSTALLATION ADVERTISEMENT'' Online promoting advertisement by AA ''WE ONLY INSTALL THE BEST COMBI AND GAS BOILERS''. Fabricators ''they don't install they will pass your information to their third party without asking the customers''. If anything goes wrong you will be left to deal or battle with two companies complaints departments , where AA will wash their hands and their forwarded third party won't respond to the complaint. AA COMPLAINTS HANDLING VERY VERY POOR AND DISAPPOINTING , THEIR EXECUTIVE OFFICE TEAM IS INCAPABLE TO HANDLE THE COMPLAINT. I made online enquiry to AA for new combi boiler installation which I thought of AA is reputed company and fascinated by their installation promotion . AA send my information to their third party for installation which was Swale heating (not my choice ) and they completely messed my house ,damage all over the place , various missed appointments, no show up and no reply for the complaints. Both companies promote they provide 24 hours emergency services, but when the emergency comes to weekends or bank holidays, their promises are false . After asking the independent adjudicator escalation procedure , AA complaints departments sent me the final email today and closed the complaints (after 37 days ) saying my complaint comes under the Automobile Association Developments Limited (AADL), which is not regulated company and my complaint does not fall within the jurisdiction of The Financial Ombudsman Service. I have wasted my time making complaints to AA regarding their 3rd party company's poor workmanship . I wish I can give less than 1 star to this company because not worthy to be called for a star also.
Helpful Report
Posted 9 years ago
''BE AWARE OF AA COMBI BOILER INSTALLATION ADVERTISEMENT'' Online promoting advertisement by AA ''WE ONLY INSTALL THE BEST COMBI AND GAS BOILERS''. Fabricators ''they don't install they will pass your information to their third party without asking the customers''. If anything goes wrong you will be left to deal or battle with two companies complaints departments , where AA will wash their hands and their forwarded third party won't respond to the complaint. AA COMPLAINTS HANDLING VERY VERY POOR AND DISAPPOINTING , THEIR EXECUTIVE OFFICE TEAM IS INCAPABLE TO HANDLE THE COMPLAINT. I made online enquiry to AA for new combi boiler installation which I thought of AA is reputed company and fascinated by their installation promotion . AA send my information to their third party for installation which was Swale heating (not my choice ) and they completely messed my house ,damage all over the place , various missed appointments, no show up and no reply for the complaints. Both companies promote they provide 24 hours emergency services, but when the emergency comes to weekends or bank holidays, their promises are false . After asking the independent adjudicator escalation procedure , AA complaints departments sent me the final email today and closed the complaints (after 37 days ) saying my complaint comes under the Automobile Association Developments Limited (AADL), which is not regulated company and my complaint does not fall within the jurisdiction of The Financial Ombudsman Service. I have wasted my time making complaints to AA regarding their 3rd party company's poor workmanship . I wish I can give less than 1 star to this company because not worthy to be called for a star also.
Helpful Report
Posted 9 years ago
They were ok. Until I bought a van in December & they could not switch the insurance over so I lost out on my no claims bonus. & they got my details wrong. So all in all "not impressed"
Helpful Report
(Car Insurance) - Posted 9 years ago
The process worked exactly as expected.
Helpful Report
(Car Insurance) - Posted 9 years ago
The quality of service is excellent and they offer so much more by being a member of the AA.
Helpful Report
(Car Insurance) - Posted 9 years ago
Very cheap insurance and friendly service will insure again with the AA
Helpful Report
(Car Insurance) - Posted 9 years ago
They automatically provide AA roadside assistance. However they will automatically renew this if you don't cancel just before they take your money.
Helpful Report
(Car Insurance) - Posted 9 years ago
I can't wait for it to finish then I will gladly find another car insurance, just to costly
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(Car Insurance) - Posted 9 years ago
Great service
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(Home Insurance) - Posted 9 years ago
Its car insurance, cant really say its better or worse than any other
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(Car Insurance) - Posted 9 years ago
took advantage on changing car as the premium was much higher despite car being comparable
Helpful Report
(Car Insurance) - Posted 9 years ago
I had a small accident when i hit a stationary car and as this was the first time i had had an accident i wasnt sure what to do.when i phoned the aa they were fantastic and explained everything to me calmly and clearly.they realy offered an excelent service.thankyou.
Helpful Report
(Car Insurance) - Posted 9 years ago
I chose the AA because it has a good star rating and a competitive price.
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(Car Insurance) - Posted 9 years ago
Very happy with the service providers
Helpful Report
(Car Insurance) - Posted 9 years ago
Quite happy with the product regarding the 2 insurance policies but very unhappy with the AA rescue policy. I think the way they treat their customers when we break down is really bad, I will review the renewal for the both insurance policies but will look for a better rescue service.
Helpful Report
(Car Insurance) - Posted 9 years ago
Bearing in mind the terrific service the AA provide to me as a road user and member for over 30 years I would be happy to be insured with them provided their premiums were competitive. That is important.
Helpful Report
(Car Insurance) - Posted 9 years ago
Very easy to get cover. When it comes down to it, it is the cost. They were very competitive.
Helpful Report
(Car Insurance) - Posted 9 years ago
Easy to get very helpful
Helpful Report
(Car Insurance) - Posted 9 years ago
The AA is rated 2.8 based on 1,989 reviews