The AA Reviews

Name: The AA
Rating: 2.77

2.8 Rating 2,059 Reviews

44 %

of reviewers recommend The AA

Company Reviews

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Metrics

2.8

Based on 2,059 reviews

Customer Service
Communication Channels	Telephone

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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service I have ever seen in any company, was kept on hold for 1 hour and had the advisor answer the phone say he couldn't hear me, I said can you hear me know to which he replied nope and put the phone down on me. Other operators were useless, couldn't care less, obviously undertrained and very rude. Very unprofessional. Avoid this company like the plague !!!!!!!!!!!!!!”

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Posted 9 years ago

“Unfortunately I did have cause to claim after an accident earlier this year. The AA were fantastic in every way from recovery of myself and my vehicle from the scene and although my vehicle was written off my claim was dealt with very quickly and I was back in the road within two weeks. Can’t praise them enough.”

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(Car Insurance) - Posted 9 years ago

“Very helpful and easy to understand information.”

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(Home Insurance) - Posted 9 years ago

“They turned up when they said and were polite and in control with plenty of customer contact! Then they sorted my flat tyre out and led me to a tyre repairer and job done!”

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Posted 9 years ago

“Very clear and professional I would recommend”

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(Car Insurance) - Posted 9 years ago

“Excellent friendly service, changes to policy dealt with quickly and efficiently and paper work arrived promptly. Policy was very competitive and provided everything I required. Would definitely renew with them again.”

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(Car Insurance) - Posted 9 years ago

“Excellent service provided, could not do better”

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(Car Insurance) - Posted 9 years ago

“Very adequate”

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(Home Insurance) - Posted 9 years ago

“Just had a flat tyre on the way home. The AA app made it very quick and easy to report the problem by selecting a few simple options. It knew my position so I didn't need even to speak to anyone. The repair van arrived in 10 minutes and the wheel was quickly and efficiently changed. I couldn't ask for better service.”

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Posted 9 years ago

“"I have been a gold member with AA for 18 years and they lost a panel in my Car. I contacted them as soon as i realised the part was not put back. The department i spoke to then proceeded to tell me I was a liar as they had spoken to the member of staff who said he had put the panel back. I stressed to them that I would not lie about a small plastic panel and also informed them that their staff who came to assess the vehicle did so at night and could have left it in his vehicle. Regardless, it has been 10 weeks with no resolution... I find it shocking that they do not value my loyalty or calculate the 18 years of membership i have paid and pay the £97 to replace the panel their staff lost. I will never recommend AA and will be canceling all the memberships I and my family hold with them. I would urge anyone considering to sign up with them to AVOID AVOID AVOID!!”

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Posted 9 years ago

“Shocking service. Waited 3 hours for mechanic to come. Said car was fixed. Broke down 5 miles further on with same problem on and waited another two and a half hours.”

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Posted 9 years ago

“Very pleased with insurance company.”

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(Motorbike Insurance) - Posted 9 years ago

“"Spoke to Phil from the AA Breakdown cover team and he was extremely rude to me and my wife, no sort off customer service at all, we rang up originally just to make a enquiry and he did not answer the enquiry. would never recommend to a friend or a enermy"”

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Posted 9 years ago

“Just when I needed a call out they took 3 hours to get to me. They don't even deserve any stars. One star is given just to post a review. If they can reimburse my yearly subscription I may change the stars given”

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Posted 9 years ago

“With the AA for one year with no call outs, when I received my renewal quote it was very nearly three times as much as I am currently paying. Needless to say I shall not be renewing, this is not the way to encourage customer loyalty!”

Helpful Report

Posted 9 years ago

“Quoted £235 cancellation charge two days later only gave me £204 could not give me an adequate reason for this when asked just said it may be because it was two days later a load of rubbish will be putting this on Face book Rip Off Merchants”

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Posted 9 years ago

“8 hours to be recovered in at night in the rain Broke down on the on the m6 north bound a mile from Keel services at 10.10 pm it was raining and the motorway was unlit phoned the AA was told somebody would be with me within the hour after waiting on the bank for nearly 2 hours in bushes soaking wet and with numb feet and hands rung them again and was told somebody would be there soon I raised my voice a bit saying I wasn't happy and was told there was nothing she could do and if I didn't calm down she would hang up I am disabled and it was now gone 12 am waited another hour so this was 3 hours in total rung again at 1 pm and was told again somebody would be there shortly I told her I was disabled and I had been waiting in the rain in wet bushes and I was shivering and was told what do you want me to do about it so she hung up after 4 hours somebody finally turned up put my car on a low loader and took me and my car the 1 mile to Keel services and left me there After nearly 2 hours someone turned up in a van couldn't get my car started so had to wait over an hour for another low loader to take me the 40 miles home got there at 6 am 8 hours to take a car 40 miles I had paid extra for the best cover onward travel free hire car hotel room ect I had to go to the doctors the following day as I was unwell I was not recovered by the AA it was a contractor who green flag and the RAC use so you are better off saving money and using one of them I was lucky my health never suffered any long term damage using the AA 8 hours to be recovered 40 miles in the dark and when it's was raining the said I was a priority the same as it would of been if it would of been somebody who was elderly of somebody with young children do not be fooled by the adds they do not care”

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Posted 9 years ago

“Quick and easy to set up, and a competitive price. Fortunately no claims or communication needed, so can't advise on those parts.”

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(Motorbike Insurance) - Posted 9 years ago

“Amazing service, and cannot fault the customer service we received! Stuart deserves a special mention and even tho we had to cut our break short he made it all run as smooth as possible and put my 5 year old at ease and went the extra mile!”

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Posted 9 years ago

“I lost a key.I put a claim in and they were very efficient in sorting it out to my satisfaction as I was bonus protected and there was no excess it will interesting to see my renual when It's due”

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(Car Insurance) - Posted 9 years ago

The AA is rated 2.8 based on 2,059 reviews