The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,989 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,989 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Na”

Helpful Report

(Car Insurance) - Posted 9 years ago

“very good service all round - happy”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Went to Compare site to identify cheapest option and AA were far cheaper. Good site and easy to change from previous provider.”

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(Car Insurance) - Posted 9 years ago

“I am very pleased with the service I received thanks”

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(Car Insurance) - Posted 9 years ago

“You can't beat the. AA”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Very satisfactory, though fortunately I have not needed to make any claim.”

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(Home Insurance) - Posted 9 years ago

“Pleasant and helpful, attempted to meet all my needs”

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(Home Insurance) - Posted 9 years ago

“if you give a bad review they don't print it”

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Posted 9 years ago

“very good”

Helpful Report

(Home Insurance) - Posted 9 years ago

“I have been with the AA for 5 years and called them out twice within that time, no probs. Last night I had my wife and 4 young children in the car when one of my tyres deflated completely, my car is an LPG conversion which means I cant carry a spare. I called the AA and they informed me that as I didn't have the spare they would not come out and help me. They told me that they would contact a local garage and i would have to pay to be recovered, I informed them that this was an utter disgrace as a loyal member they were leaving me high and dry. My kids weren't dressed for cold weather as I had just popped out of the house. I called a number of friends and sorted the situation out myself. Contacted their complaint dept this morning and all they did was defend their decision, they would not refund my membership. I am absolutely apalled and can't wait to be rid of them.”

Helpful Report

Posted 9 years ago

“Very helpful and good service”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Insurance good value.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“1000”

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(Car Insurance) - Posted 9 years ago

“My experience with insurance was as good as my experience with the AA Rescue Service when my husband and I suffered brake failure on a mountain road close to Llangynidr in Wales Wales in 2007. I wrote to the AA on 21 February 2007 expressing my thanks and appreciation of the care we received.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“ok”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Very good easy to complete transaction good price”

Helpful Report

(Car Insurance) - Posted 9 years ago

“I used the go compare website the AA being one of the cheapest also gave me free twelve months free breakdown cover.My existing breakdown cover didn,t expire for six months the AA let me begin after it ran out which i thought was excellent.”

Helpful Report

(Home Insurance) - Posted 9 years ago

“Easy to use”

Helpful Report

(Home Insurance) - Posted 9 years ago

“after sales service on the phone is poor to respond”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Very efficient with documentation and help when needed.”

Helpful Report

(Car Insurance) - Posted 9 years ago

The AA is rated 2.8 based on 1,989 reviews