The AA Reviews

Name: The AA
Rating: 2.79

2.8 Rating 2,035 Reviews

44 %

of reviewers recommend The AA

Company Reviews

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2.8

Based on 2,035 reviews

Customer Service
Communication Channels	Live Chat, Telephone

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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous

Anonymous // 01/01/2019

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“Dreadful. Unprofessional and totally unsatisfactory complaints handling. Poorly trained staff providing conflicting claims advice - which they see no issues with. Said my complaint was resolved when they hadn't addressed any of the issues I raised and now won't respond to my emails. An absolute farce of a complany. Avoid, avoid, avoid!”

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Posted 8 years ago

“We use the AA for our fleet cover. The service is poor - on average we have to wait over 4 hours for recovery vehicles to pick up our vans. Customer service is unable to do anything to improve the situation. Will be switching to another service as quickly as possible.”

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Posted 9 years ago

“1st callout to gallisheils took 41/2 hrs mechanic 1st he couldn't help then. 3 hrs later the AA man arrived Bob by name he was good managed to fix car to drive home apart having to wait all that time Bob made up for it2nd time 4 weeks later broke down again after 10 years a member AA man Brian arrived 1 hr later good service ☺ towed to Aberdeen both men were friendly and very helpful top marks to both”

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Posted 9 years ago

“Value for money”

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(Home Insurance) - Posted 9 years ago

“APPALLING - ABANDONED AT OXFORD SERVICES at 3 O'CLOCK IN THE MORNING. Pressing for the truth at 03:45 hrs with no sign of any relay driver, the control room admitted they thought I had been taken home! They had no idea where I was or who I had been driven by to get there (which was a subcontractor) from Warwick Services! I made my initial call to the AA at 21:45 from Telford Services and got home to Uxbridge at 05:30 the following morning. Needless to say, I was unable to work on Monday as I had been up all night! Interestingly, when at last the AA relay arrived at Oxford at 04:15 (having driven up from Swindon) the driver informed me he had been originally been scheduled to do the pickup between 08:30 and 09:00 that morning from Oxford! This is shocking, especially for women travelling by themselves at night which should be investigated thoroughly and broadcast to all. I have been a member of the AA since 1987 and thought I was in safe hands. Far from it - the AA are especially putting women at risk, do not communicate, are rude and do not follow up anything even when you do complain. I am still awaiting a call from the customer services team and have not received even at very best an apology. I strongly advise DO SIGN UP FOR THE AA RELAY SERVICE - GO ELSEWHERE. Or at the very least insist on having a proper AA driver and vehicle NOT A SUBCONTRACTOR.”

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Posted 9 years ago

“Been a member for many years,rude and appalling customer service, aa couldn't care less attitude in weather you stay or leave.Went to RAC where service was good and got a better deal.”

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Posted 9 years ago

“When I first signed up for my driving lessons, I had an non speaking tutor, she was a lovely women but, I was having some serious difficulties with trying to understanding her accent which made my lessons all the more changelling. My intensions was to sign up with another driving school but when I conversed my issues about my instuctor the lady on the end of the line was very understanding, and rather than just letting me go, she recommened I try another instucture. So, having had my confidence restored, the lady recommend I try instructor Deborah Stevens (english speaking). On meeting Debbie, she warm and welcoming and made me feel totally at ease. Her step with me, was to show me the overall layout of the cotpit, lights, air conditioner, windows screen wipers etc. (something my previous tutor didn't show me, I was left to figure most of it out myself). Debbie's instructions were clear and to the point. She was very good at picking up were my faults laid, i.e directions, which she soon sorted out for me. Her level of patience was amazing, never once loosing her smile and beleive me we had some bumpy rides and serval mistakes hahaha! I found Debbie to be an excellent tutor. She was consitance with theory and techniques. Gave great advise on manuvers, i.e turning in the road, parrell parking and emergency stop. My level of improvement and confidence bounced, tripled within the first two lessons. I felt I could move moutains, believe me she gives you such a boost of confidence. At the end of each lesson Debbie would give me a copy of the driving assessment (coz I was always leaving my student book at home). She would go over my errors and explain where I would need to impove which she would encourage we'd go over in our next lesson. This helped me, to review my errors before my next lesson. I could go on and on about Debbie Stevens. Anyway, I took a total of ten lessons with Debbie, and passed my test first time thanks to my amazing tutor Debbie. I highly recommend Debbie Stevens, and if your having problems passing, its simple, ask for Debbie Stevens, she'll tell you when your ready to go for your test.”

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Posted 9 years ago

“AA very good to deal with. I recommend them.”

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(Car Insurance) - Posted 9 years ago

“It is a while since I took out this insurance but seem to remember that everything went smoothly.”

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(Car Insurance) - Posted 9 years ago

“I don't like idea that you wouldn't email me copies of my insurance , insisting I need to go on line when it is extremely difficult at certain times all other insurance companies I deal with don't have a problem forwarding PDF copies”

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(Car Insurance) - Posted 9 years ago

“The AA Driving School “Don't choose The AA till you have read this I am very disappointed with the service of The AA Driving School. We ordered an initial series of 5 lessons for our daughter. Whggen we booked the first lesson we were informed that the first appointment had to be a two hour session. After that she could book the rest of her lessons on single hour basis. The driver -after the first lesson - told her that he would only book double lessons because he needed to drive to a suitable area. Our own village is used by several other driving schools (including The AA) and there should be no need for going to a neighbouring village. Even when he arranged to pick her up from a location in centre of town would he only accept double hour bookings, probably to get more money from teenagers whom struggles with negotiating terms with specialists. After several phone call to the service desk I am left with my daughter forced to accept their terms or loosing her hours that she has paid for. There is no mentioning of double lessons neither on their web page nor in the small print. They explained that it was up to their drivers to choose their structures and not a "company" policy. But he was chosen for us by The AA without them explaining the policies of their own drivers, despite them knowing that we wanted 5 single lessons to start her off with. Once you have had your initial double lesson you are stuck with that driver. If you want to change driver they force you to book another double lesson and start all over again. No information follows the client when transferred. And The AA can't guarantee that the next driver will accept our requests. To place the trust of our daughter in the car of an adult man is done on the reputation of the company. When she then feels intimidated to accept terms she had not been informed about and felt she had to take decisions on the spot in the presence of her instructor we feel let down by The AA. When she politely texted the instructor to change her booking he refused and by that The AA feel they have given her enough warning. They on the other hand says it's all down to the driver who is his own boss and on zero contract with The AA. They have no further responsibilities once you have booked your lesson directly with the driver. NEVER had I expected The AA to be this greedy, rigid and in complete lack of understanding of the trust we place on them when they take the responsibility of our adolescents in their care. I advise anyone in the same situation to check out other companies before placing any order. Hopefully The AA hasn't outsourced the rest of their services on zero hour contracts as you normally need them when you are at your most vulnerable.”

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Posted 9 years ago

“AA very good very easy to work with thank you”

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(Home Insurance) - Posted 9 years ago

“Good service overall.”

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(Car Insurance) - Posted 9 years ago

“Not at this point”

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(Home Insurance) - Posted 9 years ago

“Offered a competitive price for the cover. Easy to process on line.”

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(Home Insurance) - Posted 9 years ago

“Easy transaction completed painlessly except gocompare did not honour their commitment for a merkat or 2 for 1cinema tickets”

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(Car Insurance) - Posted 9 years ago

“Would definitely recommend”

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(Home Insurance) - Posted 9 years ago

“I would recommend AA insurance to everyone,. they were great useful and very helpful”

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(Home Insurance) - Posted 9 years ago

“very easy to access and use no problems at all”

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(Car Insurance) - Posted 9 years ago

“Very easy to transfer policy which was dealt with promptly. Documents all stored online and easy to access. So far, so good. I.W>”

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(Car Insurance) - Posted 9 years ago

The AA is rated 2.8 based on 2,035 reviews