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The AA Reviews

2.8 Rating 2,028 Reviews
44 %
of reviewers recommend The AA
2.8
Based on 2,028 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
Documents Delivered On-time
Greater than 22%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.7 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read The AA Reviews
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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 1st March 2026
Henry Foster
The AA 1 star review on 21st February 2026
Jax Atwood
The AA 1 star review on 21st December 2025
David D. Williams
The AA 1 star review on 11th October 2025
Tessa
The AA 1 star review on 21st September 2025
Johnny Dang
The AA 1 star review on 21st September 2025
Henry
The AA 1 star review on 12th September 2025
(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam
60
Anonymous
Anonymous  // 01/01/2019
very good service all round - happy
Helpful Report
(Car Insurance) - Posted 10 years ago
Went to Compare site to identify cheapest option and AA were far cheaper. Good site and easy to change from previous provider.
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(Car Insurance) - Posted 10 years ago
I am very pleased with the service I received thanks
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(Car Insurance) - Posted 10 years ago
You can't beat the. AA
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(Car Insurance) - Posted 10 years ago
Very satisfactory, though fortunately I have not needed to make any claim.
Helpful Report
(Home Insurance) - Posted 10 years ago
Pleasant and helpful, attempted to meet all my needs
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(Home Insurance) - Posted 10 years ago
if you give a bad review they don't print it
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Posted 10 years ago
very good
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(Home Insurance) - Posted 10 years ago
I have been with the AA for 5 years and called them out twice within that time, no probs. Last night I had my wife and 4 young children in the car when one of my tyres deflated completely, my car is an LPG conversion which means I cant carry a spare. I called the AA and they informed me that as I didn't have the spare they would not come out and help me. They told me that they would contact a local garage and i would have to pay to be recovered, I informed them that this was an utter disgrace as a loyal member they were leaving me high and dry. My kids weren't dressed for cold weather as I had just popped out of the house. I called a number of friends and sorted the situation out myself. Contacted their complaint dept this morning and all they did was defend their decision, they would not refund my membership. I am absolutely apalled and can't wait to be rid of them.
Helpful Report
Posted 10 years ago
Very helpful and good service
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(Car Insurance) - Posted 10 years ago
Insurance good value.
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(Car Insurance) - Posted 10 years ago
1000
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(Car Insurance) - Posted 10 years ago
My experience with insurance was as good as my experience with the AA Rescue Service when my husband and I suffered brake failure on a mountain road close to Llangynidr in Wales Wales in 2007. I wrote to the AA on 21 February 2007 expressing my thanks and appreciation of the care we received.
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(Car Insurance) - Posted 10 years ago
ok
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(Car Insurance) - Posted 10 years ago
Very good easy to complete transaction good price
Helpful Report
(Car Insurance) - Posted 10 years ago
I used the go compare website the AA being one of the cheapest also gave me free twelve months free breakdown cover.My existing breakdown cover didn,t expire for six months the AA let me begin after it ran out which i thought was excellent.
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(Home Insurance) - Posted 10 years ago
Easy to use
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(Home Insurance) - Posted 10 years ago
after sales service on the phone is poor to respond
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(Car Insurance) - Posted 10 years ago
Very efficient with documentation and help when needed.
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(Car Insurance) - Posted 10 years ago
The AA home insurance was very good value and the company is reputable and reliable. I would recommend their products (and have already done so).
Helpful Report
(Home Insurance) - Posted 10 years ago
The AA is rated 2.8 based on 2,028 reviews