The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,989 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,989 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“no further comment”

Helpful Report

(Home Insurance) - Posted 9 years ago

“I was very pleased with the service I received.”

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(Car Insurance) - Posted 9 years ago

“Best”

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(Car Insurance) - Posted 9 years ago

“I have never received a policy or any correspondence,stating cover provided.i tried phoning but could not get through. Not impressed!!”

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(Home Insurance) - Posted 10 years ago

“very good service”

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(Car Insurance) - Posted 10 years ago

“Great price when I first took out insurabce,but put the price up when it came to renewal evan though I had not made any claims.”

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(Car Insurance) - Posted 10 years ago

“Despite repeated attempts to get documentation I still await my insurance documents”

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(Home Insurance) - Posted 10 years ago

“THE AA PROVIDED AN EXCELLENT SERVICE AND CUSTOMER SERVICES WERE FANTASTIC.”

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(Car Insurance) - Posted 10 years ago

“Its nice to feel secure”

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(Home Insurance) - Posted 10 years ago

“I would stay well away from AA Car Insurance. I tried to get through to them for two days to change over my car details because I purchased a new car. I couldn't get through after spending a total of around 2 hours on the phone (made up of around 7 calls on hold). You can't change your details online (like my last insurer) so I had no option but to take out temporary insurance with another insurer so my new car was covered. I finally got through today after being on hold for 28 minutes, no apology for my long wait was given by Emma from the Newcastle team 21 so I decided on the spot to cancel my policy to which I'm told I have to pay extra so she can cancel it, I told her I was not going to pay it and she started threatening me with debt collectors and ccjs!!!! I have now manage to find a much better insurance which gives me online control of my policy and was cheaper than the premium with the AA. The AA are only brokers anyway and I think it is better to get insurance direct from the insurance company.”

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Posted 10 years ago

“Easy fast transaction. Hope the cover is as good.”

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(Car Insurance) - Posted 10 years ago

“Very easy and straight forward, good price, good monthly payment terms on offer.”

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(Car Insurance) - Posted 10 years ago

“wow was this company quick, and very helpful,”

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(Home Insurance) - Posted 10 years ago

“Competitive price membership good bonus known brand with good rep not cheapest but not by much haven't had to claim thankfully so can't give complete picture”

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(Car Insurance) - Posted 10 years ago

“Very pleased.”

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(Car Insurance) - Posted 10 years ago

“Very satisfactory and professional help form the person I spoke to on the phone.”

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(Car Insurance) - Posted 10 years ago

“Top quality service and very good value...”

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(Car Insurance) - Posted 10 years ago

“it was a very good price & I got extra benefits free as a member,”

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(Car Insurance) - Posted 10 years ago

“The person i spoke to was efficient, explained the policy and answered all questions to my satisfaction .”

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(Car Insurance) - Posted 10 years ago

“Very pleased with quote and service..one thing to remember..they give you lots of extras one of which you have to physically cancel a month or so before renewal..if you don't you end up having to pay for it for a year, sorry i dont remember the specifics but these free perks are only good if you use them, or can remember what they are. One thing I will say. Do NOT under any circumstances whatsoever, go to or use One Call. They are a total shambles. They have subsidiary companies and are a nightmare if things go wrong. I had issues with them whereby I had to go to the Ombudsman because my 12 emails asking a simple question, was not answered, with one blaming the other blaming the other. Worse company I have ever had the misfortune to have to deal with. AA are totally brilliant in comparison”

Helpful Report

(Car Insurance) - Posted 10 years ago

The AA is rated 2.8 based on 1,989 reviews