The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,989 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,989 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

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“I took out insurance because it was the best price for what I wanted”

Helpful Report

(Car Insurance) - Posted 10 years ago

“On the one occasion when our battery failed the solution was resolved perfectly”

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(Car Insurance) - Posted 10 years ago

“Am very pleased with the quote given and I fully intend if its a competitive quote I will go to the AA again many thanks”

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(Car Insurance) - Posted 10 years ago

“Rubbish.”

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(Car Insurance) - Posted 10 years ago

“Excellent in all areas”

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(Car Insurance) - Posted 10 years ago

“I recommend as is very cheap insurance”

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(Car Insurance) - Posted 10 years ago

“Quick easy and competitive - seems like a good deal.”

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(Home Insurance) - Posted 10 years ago

“I tried to cancel this policy over aweek ago as we no longer own the car insured no answer by phone or e mail, I was also not happy with eth psuhy saleswomen who rang when teh houshold insuarnce expired aferter 6 months. I shall avoid the AA in future.”

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(Car Insurance) - Posted 10 years ago

“Only interested in selling you more stuff you don't want”

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(Car Insurance) - Posted 10 years ago

“Happy enough with my first years cover. Didn't need to get in touch,or make a claim. happy enough to renew, if the price is right”

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(Car Insurance) - Posted 10 years ago

“Very good service all round”

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(Car Insurance) - Posted 10 years ago

“Excellent web”

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(Home Insurance) - Posted 10 years ago

“instructions were clear as were the documents - an easy site to deal with.”

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(Home Insurance) - Posted 10 years ago

“Luckily, I have not needed to make any claims. The AA have kept me in touch with all that is on offer with them via my Emails and the information is very worthwhile.”

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(Car Insurance) - Posted 10 years ago

“Experience of buying AA insurance was as I expected - reasonably efficient as any good company should be.”

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(Home Insurance) - Posted 10 years ago

“when i was quoted a better price than any other insurance company i decided that i would try the AA i have been happy with the insurance and hopefully with renew my insurance with them this year”

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(Car Insurance) - Posted 10 years ago

“Very pleased with the service.”

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(Car Insurance) - Posted 10 years ago

“Had occasion to call out AA Breakdown which came with the policy who arrived quite promptly and effectively changed the wheel of my car due to puncture. Tried to add my America based son to my policy over Christmas and was informed that this could not be done. Apparently this is endemic through the insurance trade. It would have been handy at that time to have my 49 year old son drive but his age made no affect. The last time he was in the UK did which was three years ago. I can drive on his policy when I visit the States, however, I am nervous with the change in driving on the opposite side. I am 73.”

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(Car Insurance) - Posted 10 years ago

“Friendly & helpful staff I needed to amend my policy recently it was quick & easy”

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(Car Insurance) - Posted 10 years ago

“First class hassle free service”

Helpful Report

(Car Insurance) - Posted 10 years ago

The AA is rated 2.8 based on 1,989 reviews