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The AA Reviews

2.8 Rating 1,989 Reviews

45 %

of reviewers recommend The AA

Company Reviews

2.8

Based on 1,989 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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03300 531 100

Email:

customer.solutions@theaa.com

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53

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simple to use got the price we wanted, and the cover we wanted,”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Good price from well known provider”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Very pleased with the ease of arrangement, have had no cause to make use of the cover provided.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Each year the AA send me their quote for the following year. It's always way high, and every year I 'phone them and every year they say "Hold on a minute - I 'll see if I can do anything for you", and every year they then come up with a sensible quote [it's the same with their recovery services also]. Why oh why do they try it on each year - do they think we're completely thick??”

Helpful Report

(Car Insurance) - Posted 10 years ago

“My experience with the A.A, has been very good and all the information I required was supplied easily.”

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(Car Insurance) - Posted 10 years ago

“N/A”

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(Car Insurance) - Posted 10 years ago

“Pleased with service offered.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“I found the policy which I was offered very easy to understand and compare to other providers, and as a bonus I was free breakdown insurance.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“EVERYTHING ABOUT THE AA INSURANCES IS EXCELLENT. R.MCMINN THANKYOU.”

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(Pet Insurance) - Posted 10 years ago

“Efficient, very helpful and remaining very Professional”

Helpful Report

(Car Insurance) - Posted 10 years ago

“easy to work with and excellent coverage at a great price”

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(Car Insurance) - Posted 10 years ago

“I can't give a review, because I haven't made a claim.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“quick and easy to deal with good price for the cover I wanted, haven't made a claim yet so can't say what claim service is like.”

Helpful Report

(Home Insurance) - Posted 10 years ago

“I was very pleased with the service I got, it was all very quick and easy.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Shambles! Poor call centre and rude patrol man. glad l won't be renewing in a month.”

Helpful Report

Posted 10 years ago

“have not had to use the A A in the last 7 years when i did need to use them they were first class”

Helpful Report

(Car Insurance) - Posted 10 years ago

“28 years with the AA and they nearly triple my renewal - i cancell assured they will investigate and get back to me and what did they do? They took £192 from my account without my permission - Complaints department - lady beginning with D ( early morning) awful.. Non helpful non apologetic ... No help in fact threatened me with bailiffs! Nice! Renewal team were all really kind and apologetic - maybe a job swap in order.. This company is going to the dogs.. Avoid it .. Go to Green flag or RAC - the AA do not care about business retention ...28 years of money and I have a new car so did not cost them a penny! DISGUSTING... Avoid”

Helpful Report

Posted 10 years ago

“Fast efficient service”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Simply very professional and classy”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Its car insurance company!”

Helpful Report

(Car Insurance) - Posted 10 years ago

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The AA is rated 2.8 based on 1,989 reviews