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The AA Reviews

2.8 Rating 2,059 Reviews
44 %
of reviewers recommend The AA
Company Reviews Questions Metrics
2.8
Based on 2,059 reviews
Customer Service
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03300 531 100

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customer.solutions@theaa.com

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The AA 1 star review on 1st March 2026
Henry Foster
The AA 1 star review on 21st February 2026
Jax Atwood
The AA 1 star review on 21st December 2025
David D. Williams
The AA 1 star review on 11th October 2025
Tessa
The AA 1 star review on 21st September 2025
Johnny Dang
The AA 1 star review on 21st September 2025
Henry
The AA 1 star review on 12th September 2025
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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Joseph
Verified Buyer
“Great service”
Helpful Report
(Home Insurance) - Posted 10 years ago
Chris
Verified Buyer
“Its car insurance, cant really say its better or worse than any other”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“took advantage on changing car as the premium was much higher despite car being comparable”
Helpful Report
(Car Insurance) - Posted 10 years ago
Sarah
Verified Buyer
“I had a small accident when i hit a stationary car and as this was the first time i had had an accident i wasnt sure what to do.when i phoned the aa they were fantastic and explained everything to me calmly and clearly.they realy offered an excelent service.thankyou.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“I chose the AA because it has a good star rating and a competitive price.”
Helpful Report
(Car Insurance) - Posted 10 years ago
David
Verified Buyer
“Very happy with the service providers”
Helpful Report
(Car Insurance) - Posted 10 years ago
Russell
Verified Buyer
“Quite happy with the product regarding the 2 insurance policies but very unhappy with the AA rescue policy. I think the way they treat their customers when we break down is really bad, I will review the renewal for the both insurance policies but will look for a better rescue service.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Barry
Verified Buyer
“Bearing in mind the terrific service the AA provide to me as a road user and member for over 30 years I would be happy to be insured with them provided their premiums were competitive. That is important.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Raymond
Verified Buyer
“Very easy to get cover. When it comes down to it, it is the cost. They were very competitive.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Easy to get very helpful”
Helpful Report
(Car Insurance) - Posted 10 years ago
Constantino
Verified Buyer
“Na”
Helpful Report
(Car Insurance) - Posted 10 years ago
Ajit
Verified Buyer
“very good service all round - happy”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Went to Compare site to identify cheapest option and AA were far cheaper. Good site and easy to change from previous provider.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Ronald
Verified Buyer
“I am very pleased with the service I received thanks”
Helpful Report
(Car Insurance) - Posted 10 years ago
Alan
Verified Buyer
“You can't beat the. AA”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Very satisfactory, though fortunately I have not needed to make any claim.”
Helpful Report
(Home Insurance) - Posted 10 years ago
John
Verified Buyer
“Pleasant and helpful, attempted to meet all my needs”
Helpful Report
(Home Insurance) - Posted 10 years ago
Anonymous
Unverified Reviewer
“if you give a bad review they don't print it”
Helpful Report
Posted 10 years ago
Anonymous
Verified Buyer
“very good”
Helpful Report
(Home Insurance) - Posted 10 years ago
Matt
Unverified Reviewer
“I have been with the AA for 5 years and called them out twice within that time, no probs. Last night I had my wife and 4 young children in the car when one of my tyres deflated completely, my car is an LPG conversion which means I cant carry a spare. I called the AA and they informed me that as I didn't have the spare they would not come out and help me. They told me that they would contact a local garage and i would have to pay to be recovered, I informed them that this was an utter disgrace as a loyal member they were leaving me high and dry. My kids weren't dressed for cold weather as I had just popped out of the house. I called a number of friends and sorted the situation out myself. Contacted their complaint dept this morning and all they did was defend their decision, they would not refund my membership. I am absolutely apalled and can't wait to be rid of them.”
Helpful Report
Posted 10 years ago
The AA is rated 2.8 based on 2,059 reviews
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