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The AA Reviews

2.8 Rating 2,016 Reviews
44 %
of reviewers recommend The AA
Company Reviews Questions Metrics
2.8
Based on 2,016 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
Documents Delivered On-time
Greater than 29%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.7 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read The AA Reviews
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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 21st December 2025
David D. Williams
The AA 1 star review on 11th October 2025
Tessa
The AA 1 star review on 21st September 2025
Johnny Dang
The AA 1 star review on 21st September 2025
Henry
The AA 1 star review on 12th September 2025
(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam
The AA 1 star review on 19th March 2025
Clerk Ray
The AA 1 star review on 19th March 2025
Clerk Ray
58
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Carol
Verified Buyer
“I was very pleased with the service I got, it was all very quick and easy.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Josie
Unverified Reviewer
“Shambles! Poor call centre and rude patrol man. glad l won't be renewing in a month.”
Helpful Report
Posted 10 years ago
Kevin
Verified Buyer
“have not had to use the A A in the last 7 years when i did need to use them they were first class”
Helpful Report
(Car Insurance) - Posted 10 years ago
Melanie Brigden
Unverified Reviewer
“28 years with the AA and they nearly triple my renewal - i cancell assured they will investigate and get back to me and what did they do? They took £192 from my account without my permission - Complaints department - lady beginning with D ( early morning) awful.. Non helpful non apologetic ... No help in fact threatened me with bailiffs! Nice! Renewal team were all really kind and apologetic - maybe a job swap in order.. This company is going to the dogs.. Avoid it .. Go to Green flag or RAC - the AA do not care about business retention ...28 years of money and I have a new car so did not cost them a penny! DISGUSTING... Avoid”
Helpful Report
Posted 10 years ago
Anonymous
Verified Buyer
“Fast efficient service”
Helpful Report
(Car Insurance) - Posted 10 years ago
Chris
Verified Buyer
“Simply very professional and classy”
Helpful Report
(Car Insurance) - Posted 10 years ago
Sally
Verified Buyer
“Its car insurance company!”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“I took out insurance because it was the best price for what I wanted”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“On the one occasion when our battery failed the solution was resolved perfectly”
Helpful Report
(Car Insurance) - Posted 10 years ago
Eileen
Verified Buyer
“Am very pleased with the quote given and I fully intend if its a competitive quote I will go to the AA again many thanks”
Helpful Report
(Car Insurance) - Posted 10 years ago
Adrian
Verified Buyer
“Rubbish.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Timothy
Verified Buyer
“Excellent in all areas”
Helpful Report
(Car Insurance) - Posted 10 years ago
Saif
Verified Buyer
“I recommend as is very cheap insurance”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Quick easy and competitive - seems like a good deal.”
Helpful Report
(Home Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“I tried to cancel this policy over aweek ago as we no longer own the car insured no answer by phone or e mail, I was also not happy with eth psuhy saleswomen who rang when teh houshold insuarnce expired aferter 6 months. I shall avoid the AA in future.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Philip
Verified Buyer
“Only interested in selling you more stuff you don't want”
Helpful Report
(Car Insurance) - Posted 10 years ago
John
Verified Buyer
“Happy enough with my first years cover. Didn't need to get in touch,or make a claim. happy enough to renew, if the price is right”
Helpful Report
(Car Insurance) - Posted 10 years ago
David
Verified Buyer
“Very good service all round”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Excellent web”
Helpful Report
(Home Insurance) - Posted 10 years ago
James
Verified Buyer
“instructions were clear as were the documents - an easy site to deal with.”
Helpful Report
(Home Insurance) - Posted 10 years ago
The AA is rated 2.8 based on 2,016 reviews
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