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The AA Reviews

2.8 Rating 2,016 Reviews
44 %
of reviewers recommend The AA
Company Reviews Questions Metrics
2.8
Based on 2,016 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
Documents Delivered On-time
Greater than 29%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.7 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read The AA Reviews
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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 21st December 2025
David D. Williams
The AA 1 star review on 11th October 2025
Tessa
The AA 1 star review on 21st September 2025
Johnny Dang
The AA 1 star review on 21st September 2025
Henry
The AA 1 star review on 12th September 2025
(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam
The AA 1 star review on 19th March 2025
Clerk Ray
The AA 1 star review on 19th March 2025
Clerk Ray
58
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Christopher
Verified Buyer
“Luckily, I have not needed to make any claims. The AA have kept me in touch with all that is on offer with them via my Emails and the information is very worthwhile.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Tonie
Verified Buyer
“Experience of buying AA insurance was as I expected - reasonably efficient as any good company should be.”
Helpful Report
(Home Insurance) - Posted 10 years ago
Michael
Verified Buyer
“when i was quoted a better price than any other insurance company i decided that i would try the AA i have been happy with the insurance and hopefully with renew my insurance with them this year”
Helpful Report
(Car Insurance) - Posted 10 years ago
Lynda
Verified Buyer
“Very pleased with the service.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Had occasion to call out AA Breakdown which came with the policy who arrived quite promptly and effectively changed the wheel of my car due to puncture. Tried to add my America based son to my policy over Christmas and was informed that this could not be done. Apparently this is endemic through the insurance trade. It would have been handy at that time to have my 49 year old son drive but his age made no affect. The last time he was in the UK did which was three years ago. I can drive on his policy when I visit the States, however, I am nervous with the change in driving on the opposite side. I am 73.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Friendly & helpful staff I needed to amend my policy recently it was quick & easy”
Helpful Report
(Car Insurance) - Posted 10 years ago
Gareth
Verified Buyer
“First class hassle free service”
Helpful Report
(Car Insurance) - Posted 10 years ago
John Lucas
Unverified Reviewer
“Great friendly service and arrived quickly at my breakdown.”
Helpful Report
Posted 10 years ago
Anonymous
Verified Buyer
“very helpful when i broke down,quick to respond.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Krzysztof
Verified Buyer
“Good!”
Helpful Report
(Car Insurance) - Posted 10 years ago
Vincent
Verified Buyer
“I found them OK but was surprised when I changed to a SMALLER less sporty car that my insurance went up .”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“so far so good just hope they can do the same for me this year”
Helpful Report
(Car Insurance) - Posted 10 years ago
Bruce
Verified Buyer
“Excellent support and service”
Helpful Report
(Home Insurance) - Posted 10 years ago
Ronald
Verified Buyer
“A great organisation and good peace of mind when travelling, not only for me but - on the Roadside Relay package - for my friends and family too. Craig”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“I seem to have been signed up for various add on "benefits" which I didn't ask for but which they deduct money from my bank account without my authorisation.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Paula
Verified Buyer
“Very quick and easy way to obtain car insurance.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Very good.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“All very satisfactory.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“adequate cover offered with no attempt to over insure, very good.”
Helpful Report
(Home Insurance) - Posted 10 years ago
Bernard
Verified Buyer
“Excellent rates, service and helpful call centre.”
Helpful Report
(Car Insurance) - Posted 10 years ago
The AA is rated 2.8 based on 2,016 reviews
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