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The AA Reviews

2.8 Rating 2,016 Reviews

44 %

of reviewers recommend The AA

Company Reviews

2.8

Based on 2,016 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 29%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 19th March 2025

The AA 1 star review on 19th March 2025

58

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a small accident when i hit a stationary car and as this was the first time i had had an accident i wasnt sure what to do.when i phoned the aa they were fantastic and explained everything to me calmly and clearly.they realy offered an excelent service.thankyou.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“I chose the AA because it has a good star rating and a competitive price.”

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(Car Insurance) - Posted 9 years ago

“Very happy with the service providers”

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(Car Insurance) - Posted 9 years ago

“Quite happy with the product regarding the 2 insurance policies but very unhappy with the AA rescue policy. I think the way they treat their customers when we break down is really bad, I will review the renewal for the both insurance policies but will look for a better rescue service.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Bearing in mind the terrific service the AA provide to me as a road user and member for over 30 years I would be happy to be insured with them provided their premiums were competitive. That is important.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Very easy to get cover. When it comes down to it, it is the cost. They were very competitive.”

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(Car Insurance) - Posted 9 years ago

“Easy to get very helpful”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Na”

Helpful Report

(Car Insurance) - Posted 9 years ago

“very good service all round - happy”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Went to Compare site to identify cheapest option and AA were far cheaper. Good site and easy to change from previous provider.”

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(Car Insurance) - Posted 9 years ago

“I am very pleased with the service I received thanks”

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(Car Insurance) - Posted 9 years ago

“You can't beat the. AA”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Very satisfactory, though fortunately I have not needed to make any claim.”

Helpful Report

(Home Insurance) - Posted 9 years ago

“Pleasant and helpful, attempted to meet all my needs”

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(Home Insurance) - Posted 9 years ago

“if you give a bad review they don't print it”

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Posted 9 years ago

“very good”

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(Home Insurance) - Posted 10 years ago

“I have been with the AA for 5 years and called them out twice within that time, no probs. Last night I had my wife and 4 young children in the car when one of my tyres deflated completely, my car is an LPG conversion which means I cant carry a spare. I called the AA and they informed me that as I didn't have the spare they would not come out and help me. They told me that they would contact a local garage and i would have to pay to be recovered, I informed them that this was an utter disgrace as a loyal member they were leaving me high and dry. My kids weren't dressed for cold weather as I had just popped out of the house. I called a number of friends and sorted the situation out myself. Contacted their complaint dept this morning and all they did was defend their decision, they would not refund my membership. I am absolutely apalled and can't wait to be rid of them.”

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Posted 10 years ago

“Very helpful and good service”

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(Car Insurance) - Posted 10 years ago

“Insurance good value.”

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(Car Insurance) - Posted 10 years ago

“1000”

Helpful Report

(Car Insurance) - Posted 10 years ago

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The AA is rated 2.8 based on 2,016 reviews