Name: The AA
Rating: 2.79

“Very easy to change my insurance company and so pleased to have saved so much money for the same policy”

(Car Insurance) - Posted 9 years ago

“''BE AWARE OF AA COMBI BOILER INSTALLATION ADVERTISEMENT'' Online promoting advertisement by AA ''WE ONLY INSTALL THE BEST COMBI AND GAS BOILERS''. Fabricators ''they don't install they will pass your information to their third party without asking the customers''. If anything goes wrong you will be left to deal or battle with two companies complaints departments , where AA will wash their hands and their forwarded third party won't respond to the complaint. AA COMPLAINTS HANDLING VERY VERY POOR AND DISAPPOINTING , THEIR EXECUTIVE OFFICE TEAM IS INCAPABLE TO HANDLE THE COMPLAINT. I made online enquiry to AA for new combi boiler installation which I thought of AA is reputed company and fascinated by their installation promotion . AA send my information to their third party for installation which was Swale heating (not my choice ) and they completely messed my house ,damage all over the place , various missed appointments, no show up and no reply for the complaints. Both companies promote they provide 24 hours emergency services, but when the emergency comes to weekends or bank holidays, their promises are false . After asking the independent adjudicator escalation procedure , AA complaints departments sent me the final email today and closed the complaints (after 37 days ) saying my complaint comes under the Automobile Association Developments Limited (AADL), which is not regulated company and my complaint does not fall within the jurisdiction of The Financial Ombudsman Service. I have wasted my time making complaints to AA regarding their 3rd party company's poor workmanship . I wish I can give less than 1 star to this company because not worthy to be called for a star also.”

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Posted 9 years ago

“''BE AWARE OF AA COMBI BOILER INSTALLATION ADVERTISEMENT'' Online promoting advertisement by AA ''WE ONLY INSTALL THE BEST COMBI AND GAS BOILERS''. Fabricators ''they don't install they will pass your information to their third party without asking the customers''. If anything goes wrong you will be left to deal or battle with two companies complaints departments , where AA will wash their hands and their forwarded third party won't respond to the complaint. AA COMPLAINTS HANDLING VERY VERY POOR AND DISAPPOINTING , THEIR EXECUTIVE OFFICE TEAM IS INCAPABLE TO HANDLE THE COMPLAINT. I made online enquiry to AA for new combi boiler installation which I thought of AA is reputed company and fascinated by their installation promotion . AA send my information to their third party for installation which was Swale heating (not my choice ) and they completely messed my house ,damage all over the place , various missed appointments, no show up and no reply for the complaints. Both companies promote they provide 24 hours emergency services, but when the emergency comes to weekends or bank holidays, their promises are false . After asking the independent adjudicator escalation procedure , AA complaints departments sent me the final email today and closed the complaints (after 37 days ) saying my complaint comes under the Automobile Association Developments Limited (AADL), which is not regulated company and my complaint does not fall within the jurisdiction of The Financial Ombudsman Service. I have wasted my time making complaints to AA regarding their 3rd party company's poor workmanship . I wish I can give less than 1 star to this company because not worthy to be called for a star also.”

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Posted 9 years ago

“They were ok. Until I bought a van in December & they could not switch the insurance over so I lost out on my no claims bonus. & they got my details wrong. So all in all "not impressed"”

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(Car Insurance) - Posted 9 years ago

“The process worked exactly as expected.”

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(Car Insurance) - Posted 9 years ago

“The quality of service is excellent and they offer so much more by being a member of the AA.”

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(Car Insurance) - Posted 9 years ago

“Very cheap insurance and friendly service will insure again with the AA”

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(Car Insurance) - Posted 9 years ago

“They automatically provide AA roadside assistance. However they will automatically renew this if you don't cancel just before they take your money.”

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(Car Insurance) - Posted 9 years ago

“I can't wait for it to finish then I will gladly find another car insurance, just to costly”

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(Car Insurance) - Posted 9 years ago

“Great service”

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(Home Insurance) - Posted 10 years ago

“Its car insurance, cant really say its better or worse than any other”

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