The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,989 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,989 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I first signed up for my driving lessons, I had an non speaking tutor, she was a lovely women but, I was having some serious difficulties with trying to understanding her accent which made my lessons all the more changelling. My intensions was to sign up with another driving school but when I conversed my issues about my instuctor the lady on the end of the line was very understanding, and rather than just letting me go, she recommened I try another instucture. So, having had my confidence restored, the lady recommend I try instructor Deborah Stevens (english speaking). On meeting Debbie, she warm and welcoming and made me feel totally at ease. Her step with me, was to show me the overall layout of the cotpit, lights, air conditioner, windows screen wipers etc. (something my previous tutor didn't show me, I was left to figure most of it out myself). Debbie's instructions were clear and to the point. She was very good at picking up were my faults laid, i.e directions, which she soon sorted out for me. Her level of patience was amazing, never once loosing her smile and beleive me we had some bumpy rides and serval mistakes hahaha! I found Debbie to be an excellent tutor. She was consitance with theory and techniques. Gave great advise on manuvers, i.e turning in the road, parrell parking and emergency stop. My level of improvement and confidence bounced, tripled within the first two lessons. I felt I could move moutains, believe me she gives you such a boost of confidence. At the end of each lesson Debbie would give me a copy of the driving assessment (coz I was always leaving my student book at home). She would go over my errors and explain where I would need to impove which she would encourage we'd go over in our next lesson. This helped me, to review my errors before my next lesson. I could go on and on about Debbie Stevens. Anyway, I took a total of ten lessons with Debbie, and passed my test first time thanks to my amazing tutor Debbie. I highly recommend Debbie Stevens, and if your having problems passing, its simple, ask for Debbie Stevens, she'll tell you when your ready to go for your test.”

Helpful Report

Posted 8 years ago

“AA very good to deal with. I recommend them.”

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(Car Insurance) - Posted 8 years ago

“It is a while since I took out this insurance but seem to remember that everything went smoothly.”

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(Car Insurance) - Posted 8 years ago

“I don't like idea that you wouldn't email me copies of my insurance , insisting I need to go on line when it is extremely difficult at certain times all other insurance companies I deal with don't have a problem forwarding PDF copies”

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(Car Insurance) - Posted 8 years ago

“The AA Driving School “Don't choose The AA till you have read this I am very disappointed with the service of The AA Driving School. We ordered an initial series of 5 lessons for our daughter. Whggen we booked the first lesson we were informed that the first appointment had to be a two hour session. After that she could book the rest of her lessons on single hour basis. The driver -after the first lesson - told her that he would only book double lessons because he needed to drive to a suitable area. Our own village is used by several other driving schools (including The AA) and there should be no need for going to a neighbouring village. Even when he arranged to pick her up from a location in centre of town would he only accept double hour bookings, probably to get more money from teenagers whom struggles with negotiating terms with specialists. After several phone call to the service desk I am left with my daughter forced to accept their terms or loosing her hours that she has paid for. There is no mentioning of double lessons neither on their web page nor in the small print. They explained that it was up to their drivers to choose their structures and not a "company" policy. But he was chosen for us by The AA without them explaining the policies of their own drivers, despite them knowing that we wanted 5 single lessons to start her off with. Once you have had your initial double lesson you are stuck with that driver. If you want to change driver they force you to book another double lesson and start all over again. No information follows the client when transferred. And The AA can't guarantee that the next driver will accept our requests. To place the trust of our daughter in the car of an adult man is done on the reputation of the company. When she then feels intimidated to accept terms she had not been informed about and felt she had to take decisions on the spot in the presence of her instructor we feel let down by The AA. When she politely texted the instructor to change her booking he refused and by that The AA feel they have given her enough warning. They on the other hand says it's all down to the driver who is his own boss and on zero contract with The AA. They have no further responsibilities once you have booked your lesson directly with the driver. NEVER had I expected The AA to be this greedy, rigid and in complete lack of understanding of the trust we place on them when they take the responsibility of our adolescents in their care. I advise anyone in the same situation to check out other companies before placing any order. Hopefully The AA hasn't outsourced the rest of their services on zero hour contracts as you normally need them when you are at your most vulnerable.”

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Posted 8 years ago

“AA very good very easy to work with thank you”

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(Home Insurance) - Posted 8 years ago

“Good service overall.”

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(Car Insurance) - Posted 8 years ago

“Not at this point”

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(Home Insurance) - Posted 8 years ago

“Offered a competitive price for the cover. Easy to process on line.”

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(Home Insurance) - Posted 8 years ago

“Easy transaction completed painlessly except gocompare did not honour their commitment for a merkat or 2 for 1cinema tickets”

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(Car Insurance) - Posted 8 years ago

“Would definitely recommend”

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(Home Insurance) - Posted 8 years ago

“I would recommend AA insurance to everyone,. they were great useful and very helpful”

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(Home Insurance) - Posted 8 years ago

“very easy to access and use no problems at all”

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(Car Insurance) - Posted 8 years ago

“Very easy to transfer policy which was dealt with promptly. Documents all stored online and easy to access. So far, so good. I.W>”

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(Car Insurance) - Posted 8 years ago

“Very helpful and easy to sort out”

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(Home Insurance) - Posted 8 years ago

“Called out the AA for a problem with my car I had wrong cover for recovery (not a problem my bad) the problem was with the guy in the AA van very rude and obnoxious simply told me problem with car said he can't tow me and his only priority was to take me to the next safest place he then looked around and said this is safe. I said no problem and walked off I then rang customer complaints about his attitude yet hey said they would investigate but got an email this morning saying that they will not take my complaint forward. So obviously the AA like to have rude people working for them and don't give a dam about customer service if I knew how rubbish they were I would not have joined MESSAGE TO ALL READING THIS DONT USE THE AA !!!!!!”

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Posted 8 years ago

“With their boiler service they go through a separate company for our local area. For the second time this company has tried to do work that wasn't required. Without going into a long story, be careful when you have someone come out to repair or service your boiler (don't agree to have them switch it off unless you are sure as they may disable it when there is nothing wrong). We were told at the service that our boiler wouldn't start and needed new parts, despite that fact it had worked fine right up until the man arrived. Given the history we kicked him out and declined. We switched the boiler straight back on and it started first time and has been fine since yesterday.We had far more trouble the first time around where we finally got a more senior engineer out after a lot of time on the phone to the AA trying to speak to a person who could get things done. The senior engineer fixed the issues (in about half an hour) and confirmed the incompetence of the first engineer. He again had tried to do work that was not required right upto telling us we needed a new boiler and flue + scaffolding etc, when it turned out that the flue pipe had been fitted the wrong way around. We have phoned the AA twice meanwhile each time they have said someone would get back to us and they haven't (by 6 yesterday.....nothing). Don't touch them....”

Helpful Report

Posted 8 years ago

“Our camper van broke down on the M1 between Junction 37 and 38, on the 31st of September 2015 at 16.20pm. The following shows the waiting times and the service we received on the day: 16.24 pm-called AA. Wait 40 minutes 17.06 pm (around)- Roy?s Auto arrives (not the AA) to tow us back to the nearest service station. Wait 1 hour 20 minutes 18.30 pm-AA mechanic arrived, and stated that the camper van could not be repaired. He offered us the option to upgrade our membership to relay and pay for the towing service, which came to a massive ?429.47. We were reassured we would be picked up and towed back within the hour and home within four hours thereafter (175 miles to get home). All was arranged and the mechanic left around 19.15pm. 20.00 pm-received text message from AA that the AA relay truck would be with us by 20.25pm. We called the AA at 20.57pm to find out why no one had arrived, to be told that they were very busy and someone would be with us asap. Wait 2 hours 15 minutes 21.30 pm- relay truck arrived, the driver then informed us that he could only take us half of the way as he wasn't allowed to drive any further. He reassured us though that someone would be ready to tow us from the service station where he would drop us off. He called the AA office immediately as we were leaving, informing them that someone else needed to be ready to take us from designated service station at 23.30 pm. 23.30 pm-arrived at drop off station, driver called AA office to let them know we had arrived on time and that he couldn’t see the second relay truck. He then told us that the second relay truck would arrive shortly and went on his way. 0.30 am-no one had arrived yet, so we called the AA office to be told that they were very busy and someone would be with us asap. 1.16 am- 2nd relay truck arrived, Wait 1 hour and 45 minutes Driver then informed us that he could?'t go immediately as he had to take a 45 minute break first. Wait 45 minutes 2 am-finally we were towed back to Harrow and arrived there at 4 am. Total waiting time 6 hours 45 minutes Whilst we appreciate that the AA mechanic and drivers were extremely helpful, the organisational service received from the AA was completely incompetent and the miss-selling of the service is frankly unacceptable. Had we been informed at the start of this ordeal that there would be major delays, and that it might take nine hours to get us back home, we would have stayed the night in our camper van and requested to be towed back on the following day at a more convenient time for both the AA and ourselves. Instead we were misinformed by the AA about the waiting time and led to believe that we would return home between 11- 12am! Further, the general communication throughout the whole process from the AA office was extremely poor, as we were not updated about any waiting times, and when we were, the information proved to be totally inaccurate, resulting in us having to call through many times to find out what was going on. The poor service received combined with the ludicrous "expectation management" put us under tremendous stress. After being with the AA for some 20 years, I will not be renewing my membership.”

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Posted 8 years ago

“Don't know how to manage expectations. I broke down 180 miles from home and it took them 16 hrs to get us home. After being with the AA for some 20 years, I will never use them again,”

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Posted 8 years ago

“Very fast and efficient service. Policy documents were sent via email almost immediately.”

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(Home Insurance) - Posted 9 years ago

The AA is rated 2.8 based on 1,989 reviews