The AA Reviews

Name: The AA
Rating: 2.79

2.8 Rating 2,016 Reviews

44 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 2,016 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 29%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 21st December 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Clerk Ray

Anonymous

Anonymous // 01/01/2019

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“My claim was processed to my satisfaction. Cover after the remaining the same amount I was paying before. Very happy with the service. Many thanks to AA insurance company.”

Helpful Report

Posted 8 years ago

“The worst recovery I ever had! I broke down in Halifax while I live in Manchester, The AA sent out a sub contractor (FAM Engineering&Recovery) the driver was helpless .. watching me pushig my car as my engine wouldn't start! while having his hands in his pocket ... Then said im taking you to Junction 22 which in the middle of no where! He didnt take me to a secure car park until I spoke to his Office as no garage was open at that time! once, we arrived to the car Park while still loading off my car started to smoke and blowing his bloody fumes into my car! Rude ... I'm blaming the AA who sent me such a Company and my compliant after an absolute nightmare service will be going further! not gonna renew my membership with the AA”

Helpful Report

Posted 8 years ago

“We broke down, myself, partner and little girl age 10 in mid wales at 8:50pm and needed recovery. The AA sent sub contractor out at 10.30pm in a "van" he said I don't know why they sent me. I had to call again to the AA and they apologised and said they would send recovery at 12.30am! this never turned up and we called again the AA at 1:00am to be told he should be there and they would send someone again. A recovery truck arrived at 2:00am and took us home 50 miles. We were lied to as there was no recovery en route first and second times of calling. They gave us £50 to compensate, what a joke you are AA, I want service not £50, your name AA as a brand is down in the gutter in my opinion and I have cancelled my membership. I see from other feedback the same has happed. My Brother is with the RAC and they are great and turn up within 1 hour and do what they say they are going to do. The AA just don't care anymore, too big for your boots in my opinion!”

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Posted 8 years ago

“I would like to point out that this company does not live up to there reputation end of”

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Posted 8 years ago

“I'm a member of the RAC (Now the AA!). My van broke down on my way home this evening. After an hour of waiting for the RAC an AA van pulled up behind me. The chap (Ross) asked me if I was alright to which I replied "l'm fine just waiting for the RAC". 4 hours later Ross pulled up again and towed me home. He had finished for the night but wanted to check on things! As a community nurse l am qualified in knowing a hero when I come across one, Thanks Ross (Cornwall).”

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Posted 8 years ago

“AA pet insurance came up much cheaper than my previous provider of 4 years. The policy covered everything I already had on my gold policy. The documents are downloadable . I have never made a claim so can't comment on that .”

Helpful Report

(Pet Insurance) - Posted 8 years ago

“Been on the telephone this morning for 40 mins. Just holding on to give my details to Credit control team. When I put the phone down and redialled was told that it is not Possible to hold on that long. So does that mean I'm a liar? Told them that I was no longer interested in the insurance but he said that there is a charge of £25 to cancel. Terrible. Bad Service.”

Helpful Report

Posted 8 years ago

“I filled my petrol hire car full with diesel just before return to an airport hire centre. I only had two hours to spare to catch a flight which looked pretty impossible at that point, but an AA man was on the scene with in 15 mins of first call, who towed me to a safe location off the petrol station site, to wait another 20 mins for a fual assisst van to come and drain the fual tank and put in £10 of petrol which took 45 mins. I managed to catch the flight with minutes to spare, which was the last of the day, only because of the AAs speedy recovery and two excellent operatives. Thank you 😊”

Helpful Report

Posted 8 years ago

“I broke down tonight on a main busy road at about 5.30pm. Phoned the AA and was told could be up to 1 hour. Within 10 mins an AA vehicle arrived, very friendly man towed me to a garage.Excellent service. Thank you AA.”

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Posted 8 years ago

“We have had to pay £76.00 for a car that has been scraped, so we've paid for a car that is no longer.”

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Posted 8 years ago

“Good”

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(Car Insurance) - Posted 8 years ago

“VERY GOOD AND HELPFUL”

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(Home Insurance) - Posted 8 years ago

“Received a marketing letter offering a cheap upgrade to home start for the balance of this years membership* (price shown INCLUDES a fee for arranging & administering blah blah) so I wasn't best pleased when their call centre operative tried to ADD the fee. So I read the letter out in its entirety to clarify the point, only to be told "computer says no", take it up with customer services then, I don't have a copy of YOUR letter from us!" I suggested she TRY asking her line manager, who in turn suggested I ring customer complaints. It took a queuing time of over 20 mins to reach a human, to be told "the other Dept can't override it, bad marketing on our part though, I do agree with you". It does make me wonder how many existing customers have been caught this way and charged the admin when it's included. Pretty poor service that doesn't cascade copies of its marketing out to the people in first line support, and don't get me started on what their call waiting stats must look like....diabolical !”

Helpful Report

Posted 8 years ago

“Broke down on the m25. Police pushed me to the hard shoulder. Called AS at 05.10 the time now is 08.20 and still waiting !”

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Posted 8 years ago

“Poor customer experience today on the phones regarding renewal for breakdown cover. Unhelpful unfriendly staff in comparison with the RAC. I cancelled my car insurance a few months ago for the same reason. Your complaints team is ineffective as a result of how long it takes to get back to customers. You need to buck your ideas up. So glad I don't have to deal with you anymore.”

Helpful Report

Posted 8 years ago

“Terrible terrible service. Beware the AA! Broke down on 19th June 5.30pm - female and 3 Under 18's in car. Waited 2 h for AA mechanic - who said car needs recovery. Waited 2 hours for recovery truck (4 hours elapsed). We were taken HALF WAY HOME, the car UNLOADED off the truck and ABANDONED at an M1 service station in the dark. Were told by recovery driver (an independent) that AA would meet us at services to relay us on to our Final destination. Waited 1 and a half hours (7 and a half hours elapsed). Tried to call AA. Ha! Tried for over an hour (I have my mobile phone log). Finally got through and was told - you are at your final destination... No I am not I replied, I am at a service station on the M1.... Anyway - the AA had "lost my job". Told was priority - "recovery truck will be with you in 1h". When time came through on their app - truck was to arrive at 4.30 am! 11 hours after calling in recovery - I had 3 U18s with me, now sleeping on floor in services. Called my husband to recover me and kids - we were only 45 mins from home, called AA - who said "It is really busy" and seemed a bit cross that I was questioning why they were sending their truck out 11 hours after initial call. Car finally taken to destination 16 hours after call out. Appallingly stressful and terrible service. But thank you to staff at Northampton South services for letting us camp out...”

Helpful Report

Posted 8 years ago

“Unable to get through to talk to a member of the AA re membership renewal costing double of a new member and have been waiting in a queues on several days of attempt with no luck. Tried the on line chat and no help. The call back facility on line does not work either treid twice and no call back. After 29 years membership and being asked to pay double the new customer rate. Have cancelled my direct debit and will be joining else where at a much better cost. Not interested in AA on facebook trying to justify that Gold membership gives you more not when you are paying addition costs anyway. NEED TO FOCUS MORE ON TREATING YOUR LONG TERM MEMBERS FAIRLY NOT USE THEM TO SUBSIDISE NEW MEMBERS!!!!”

Helpful Report

Posted 8 years ago

“The defence by Edmund King of drivers using mobile phones "it takes time to change habits". THE LAW IS THE LAW : it seems that the AA condones breaking the,law and killing people in the provess”

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Posted 8 years ago

“Thursday 25th May 2017 we called the AA breakdown service as we had an accident at a service station. Steve from AA came within 30 mins after we called and he was very professional and helpful. He really helped us figure out our options in the situation and took his time which made us feel like he genuinely cared about helping us. The insurance company we called were being difficult and Steve stayed to support us as we were not confident in what the insurance company was telling us and what our options at the time were. Thank you Steve and the AA for helping us in a stressful situation. 5*****”

Helpful Report

Posted 8 years ago

“I would give a negative rating if possible. We have been paying a breakdown and repairs service. Our car needed a turbo replacement and though we did not have a full service on it for over a year, we had bits and pieces done in the past 12 months. The likes of oil replacement or top ups, we either did ourselves or had an experienced family member do it. The AA are now saying they will not pay any of the repair costs as we cannot provide a receipt from a registered garage for oil top-ups!!! I realise from the terms and conditions, they may ask for evidence but seriously expecting the motorist to run to a garage every time for oil top-ups - very unhelpful service!”

Helpful Report

Posted 8 years ago

The AA is rated 2.8 based on 2,016 reviews