The AA Reviews

Name: The AA
Rating: 2.78

2.8 Rating 2,052 Reviews

44 %

of reviewers recommend The AA

Company Reviews

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Metrics

2.8

Based on 2,052 reviews

Customer Service
Communication Channels	Telephone

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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

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“I have been an AA member for 20 years and they have always provided an excellent service.”

Helpful Report

(Home Insurance) - Posted 8 years ago

“Dismal service from AA. Another disappointing response from AA. Two flat tyres in central London. Drove over a curb on Exhibition Road. By chance I have an electric pump in the car but they are beyond resurrection. AA woman on the phone will not tell me what they will or can do for me. A patrol will come to inspect and then he will tell me if he can get a tyre. I told her that is a waste of his time and mine. I want to know if they can get me a tyre (and if so how much!) but she is adamant. Company policy. How long will it take? 1hr 50mins at 19:35pm in central London on a warm dry May day. Really? I found a guy in East London 'Tyres on the Run'. £130 to deliver and fit a new tyre and fit the spare. Time? 45 mins. Update. AA patrolman was supposed to arrive at 21:25. AA phoned 21:30 to say that a garage called Angel would come to do wat the patrolman would have done and it will be another 2 hours!”

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Posted 8 years ago

“Very poor and evasive when it was clearly their fault”

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(Car Insurance) - Posted 8 years ago

“Have been provided with excellent customer service when I changed my car earlier this year and needed to change the insurance details.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“I have no cause to make a claim so far, so I have no idea what their claim service would be like. Setting up was quite easy, (then it would be )”

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(Home Insurance) - Posted 8 years ago

“Had an irish car insurance policy. Worst customer experience I have ever encountered. This company makes it impossible for you to cancel your policy, stay clear at all costs their prices aren't competitive and their customer care is SHOCKING!!! - expect a minimum of 15 mins hold time should you have a query and don't ever expect a call back. They really really don't care about their customers all they want is your euros!!! Avoid!!!!”

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Posted 8 years ago

“No problems although luckily I've never had to make a claim so far with the AA.”

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(Car Insurance) - Posted 8 years ago

“Twice now I've had to contact the AA. And on neither occasion have they been any help whatsoever. There is a lot of small print in their cover and they always seem to find a reason why they cannot help. I'll be cancelling my membership as it's more like a donation than paying for any kind of service.”

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Posted 8 years ago

“ONE OF THE BETTER INSURANCE COMPANIES, THAT YOU CAN SPEAK TO AND AMMEND YOUR POLICY WITHOUT ANY FAFF.”

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(Car Insurance) - Posted 8 years ago

“Too expensive”

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(Car Insurance) - Posted 8 years ago

“Simple to apply for my insurance , very competitive price, along with the good feeling of dealing with a trusted company.”

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Posted 8 years ago

“Always helpful on the telephone and efficient when needed for a clsim. however it is annoying when each year the premium goes up massively and it is only when you confront them that it is reduced considerably. Why don't the give you the lowest quote in the first instance - most annoying and time consuming.”

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Posted 8 years ago

“I just took out a commercial policy online and later speaking to an AA advisor been advised to take out private policy instead and they give a refund. three months later still waiting !!!”

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Posted 8 years ago

“AA are fantastic Have both cars and house Insrance with them Plus AA breakdown cover. Would highly recommend to others”

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(Car Insurance) - Posted 8 years ago

“very well handled on the phone no problems with the claim settled very quickly would recommend and certainly use again”

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(Home Insurance) - Posted 8 years ago

“Customer service not like the AA car insurance people. Maybe run for AA by an agency?”

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(Motorbike Insurance) - Posted 8 years ago

“3 hours for a puncture, had time to buy a new tyre, when they turned up they couldn't fit it despite call centre specifically confirming they could do so. They ended up calling a local service who were there in 30 mins which I was made to pay for. Total fiasco.”

Helpful Report

Posted 8 years ago

“They are exactly the same as everyone else. They lure you in with a competitive quote then after the first year it shoots up. You shop around and tell them you have a better quote for the same cover. They then cut their quote to try and keep your business. No! is the answer, you should have given me that quote in the first place. Don't worry though, my new company did the same the next year. Back you go to the original company 'til next year. They should all give you the cheapest quote in the first instance, not try it on.”

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(Car Insurance) - Posted 8 years ago

“was the best value for money at the time”

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(Car Insurance) - Posted 8 years ago

“Needed to change policy part way through and needed to have two cars insured for a short time. Operator gave excellent and informative advice and made the process so easy and went out of way to give advice and work around issues we had. Excellent service.”

Helpful Report

(Car Insurance) - Posted 8 years ago

The AA is rated 2.8 based on 2,052 reviews