Login

Start Free Trial Are you a business? Click Here

The AA Reviews

2.8 Rating 1,987 Reviews

45 %

of reviewers recommend The AA

Company Reviews

2.8

Based on 1,987 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 37%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Read The AA Reviews

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

Write Your review

Tell us how The AA made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

media upload photo icon

media upload video icon

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The AA 1 star review on 19th March 2025

The AA 1 star review on 19th March 2025

The AA 1 star review on 22nd September 2024

The AA 1 star review on 22nd September 2024

The AA 1 star review on 17th September 2024

The AA 5 star review on 17th September 2024

The AA 5 star review on 20th July 2024

53

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently my policy has been cancelled for not paying £36 but I received a letter over a month ago to pay additional £36, which I phoned and tried to make a payment but the person on customer service said that I don’t have to make any payment as there is not any outstanding payment on my policy. I tried to call customer service the whole day trying to resolve this issue but The AA customer service is just too DISGRACEFUL!. I even tried to speak to the manager but she was so rude it's unbelievable. I asked her I want to make a complaint about what happened to me on this policy. My policy started on 29/11/2017 with a premium of £824.30 and they are saying we are not going to refund any money back to me on cancellation of my policy (THIS IS JUST DAYLIGHT ROBBERY). Who would want their policy to get cancelled for paying JUST £36 and let £824.30 go to waste?? I tried to phone on this 0344 412 4684 like over a month ago as well as The Co-operative insurer to make a payment of £36 which that asked me to pay for my policy but the individuals at both party I spoke to said that I don’t have any outstanding balance on my policy. THEY ARE THIEFS!!”

Helpful Report

Posted 7 years ago

“Very goo with all my dealings with the aa.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Dealing with the company was good and they looked after me”

Helpful Report

(Car Insurance) - Posted 7 years ago

“excellent service”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Had no problem with this policy, making a claim was easy and efficient not a problem at all. Would recommend the AA to anyone looking for reasonable insurance .”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Had to use AA once luckily and they were excellent and prompt”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Went to change address with 3 and a but months keft to run on house insurance policy. Advised that AA are brokers and the company they insured me with doesn't insure on my new postcode, which is on the biggest private housing estate in Europe. Instead they could only cancel the policy giving me 7 days to find another or they could sell me another policy at 50% higher premium with another insurer. Went on line and insured through another at near original premium. Won't use AA again”

Helpful Report

(Home Insurance) - Posted 7 years ago

“A good service but not happy with the AA hike the price (by a very large percentage) when the policy is up for renewal and then find a way to reduce it when I take the trouble to question the reason”

Helpful Report

(Car Insurance) - Posted 7 years ago

“The minute i had a claim i was instantly treated with hostilities and accusations of fraud which i have in writing, the staff have that corporate air of arrogance they talk at you not to you claim not settled after 6 months car not repaired properly do not use them”

Helpful Report

(Car Insurance) - Posted 7 years ago

“As I'm disabled I don't have patience , the adviser I spoke with said take it at a slow pace no rush . he was considerate very helpful and polite , had a great package for ,my needs ....”

Helpful Report

Posted 7 years ago

“When i took out this policy,it was one of the most competative i had seen.This was the only reason i picked the AA.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“I found them very easy to deal with and customer friendly. Ask me again when my renewal comes through and I may have a different opinion about it!”

Helpful Report

(Car Insurance) - Posted 7 years ago

“They left me and my pregnant wife stranded in the cold for 5 hours then say they not coming for us cause they had came for me before and I never had the recipe on me for the job that I had done on my car and bear in mind they had drop my car off directly at the garage. They put the phone down on us and cancel the call out so we're left in the cold 8 month pregnant woman I call the garage and let the talk directly to the garage and they left us I am never use them ever again I am going to cancel my membership”

Helpful Report

Posted 7 years ago

“Prices good. Helpful and friendly staff. Do recommend to my friends”

Helpful Report

(Car Insurance) - Posted 7 years ago

“I was extremely pleased with the help that was given to me when I made a change to my policy it all went so smoothly thank you very much”

Helpful Report

(Car Insurance) - Posted 7 years ago

“I’ve used the call out service three times and the staff have been amazing cannot fault them I’ll always pay to use the AA!!”

Helpful Report

(Car Insurance) - Posted 7 years ago

“I switched to AA for my car insurance and got it for only 2/3rds of my previous insurer's best offer. I had an emergency call-out a few months later and my problem was sorted very quickly in a most friendly and skillful manner.”

Helpful Report

Posted 7 years ago

“You don't know if the insurance is any good unless you have to claim. Thankfully up to now I haven't had to. What surprised me when I was looking for car insurance was that the AA offered a competitive price. Usually I could easily beat their quote. I was really surprised at the price they offered. I suppose I will have to change next year though. No doubt they will put the price up.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“absolutely amazed with the price as I'd had an accident 4 yrs ago with a £37k settlement cost. other companies quoted me £600 fully comp on my 206, the AA came in at £300. thank you so much xx”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Excellent response time such early in the morning very professional staff 👌👌👌”

Helpful Report

Posted 7 years ago

«
1
2
...
85
86
87
88
89
»

The AA is rated 2.8 based on 1,987 reviews