The AA Reviews

Name: The AA
Rating: 2.79

2.8 Rating 2,015 Reviews

44 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 2,015 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 29%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 21st December 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Clerk Ray

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpfull on the phone thank you,”

Helpful Report

(Car Insurance) - Posted 7 years ago

“I am giving the rating based on renewal membership. I have been a loyal customer for over 32yrs and apparently a valued gold member and its very rare I have to request a call out to be honest 6 call outs in the past 32 years!!!!! But every year my renewal goes up and I am having to compare prices with other competitors and AA online quotes to find its cheaper elsewhere. Then having to ring the renewal line to haggle the price down again. Personally I think loyal customers should automatically be given a much lower renewal quote instead of having to haggle the price all the time”

Helpful Report

Posted 7 years ago

“Fantastic service been with AA for two years and I don't have any issues”

Helpful Report

(Car Insurance) - Posted 7 years ago

“good price and cover. have not had to claim so can’t comment on that but easy process to buy”

Helpful Report

(Car Insurance) - Posted 7 years ago

“I don’t understand why we are paying money to this company with hope to get help when we need. Reported break down at 8.30am and patrol arrived after 8 hours. Every 2 hours AA been moving patrol arriving time by saying you are not in danger so you are don’t have no priority. During waiting time I have tried to find garage where to take my vehicle at the end they took me to my home because garage was shut. Only one plus AA promised to take my vehicle in the morning to my preferred garage. Next morning booked AA at 6.30am and again patrol arrived around 1.30pm. I had a RAC before and never had any problems with them. I think RAC gone have a loyal customer back”

Helpful Report

Posted 7 years ago

“In all satisfied although disapointed that AA would not cover me for a curtesy car while my car was being serviced”

Helpful Report

(Car Insurance) - Posted 7 years ago

“came within the hr and he was very Friendly and helpful.. He managed to sort the problem in no time. It is the 1st time that we have had to call out...WELL DONE AA,I would recommend getting the AA security net. For excellent service”

Helpful Report

Posted 7 years ago

“Highly recommend AA. After my scooter had broken down today I had a brilliant service. I was recovered within 20 minutes of booking the brake down and recovered to a safe place whilst I waited for another recovery truck as other driver did not have the equipment. 2nd driver arrived was told 2 hours but I was recovered within 30 minutes and taken to my chosen garage, after scooter was left at the garage the AA guy waited with me and dropped me off at the train station. I cannot explain how pleased I am with today's recovery and the service received and the communication of both drivers was superb. Thank you once again Daniel Thompson”

Helpful Report

Posted 7 years ago

“Unbelievable the AA lie 4x recovery staff told me a recovery truck will be with me in an hour then the 5th honest one said don’t know when we can get one then the ‘manager’ after 5hrs said can’t get one today could try to get you one tomorrow. They are not capable of providing a recovery service!! Luckily my disabled wife and dog were recovered by my daughter, but my own poor health has suffered badly with 5 hrs on the side of the road in the heat of today and with the stress of being lied to. If you’ve got a contract change it quickly as they can’t deliver what we’re all paying them to do. YOU JUST CANT RELY ON THE AA ANYMORE”

Helpful Report

Posted 7 years ago

“had all levels of cover including breakdown repair cover which should pay £500 towards repair auto gearbox failed and they wanted me to pay £350 to have the gearbox removed and inspected by an independent engineer despite the car being at a Land Rover specialist if they declined the claim then I would be out of pocket by £350 also the recovery driver declined to drop my wife off on the way to the repairer despite the fact that it would have been on his way, so left her to walk home alone, the vehicle was dropped at the repairer out of hours the recovery driver left the drivers window open and hazards on, this killed the battery and as it also rained the interior was drenched! Complaint dept offered me £50 previously they had cancelled a recovery driver for no apparent reason in total it was 8 hours before they attended my wife and again gave us £50!! completely useless and uncaring... I have cancelled my membership, I had been with them for over 9 years”

Helpful Report

Posted 7 years ago

“I took AA membership two years ago. This year I was busy with matters relating to moving house and did not attend to the automatic renewal of membership subscription to which I had apparently agreed. I was also slow to attend to documentation sent to me. I was aghast to note the price hike for membership. This seems to be the way they do business - they just take money and hope you won’t notice. I will never use them again.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“I am AA member my car is breaking down I call to AA they say me we are wait for 55 minutes after 55 minute I call again thay say me after 45minutes after 45minutes I call again thay say me you have to wait we are busy so I am waiting about 4hours and no one her I don't know wat time they are coming”

Helpful Report

Posted 7 years ago

“Find that AA is very efficient and offers a good price both on car insurance and breakdown cover”

Helpful Report

(Car Insurance) - Posted 7 years ago

“After a recent RTA they were quick to get mme back on the road and kept me upto date whilst my car was repaired”

Helpful Report

(Car Insurance) - Posted 7 years ago

“BACKGROUND INFO: I joined the AA in 2008 so I was a longstanding, Gold card carrying loyal customer and this time last year, I bought a new car and informed them to transfer the policy ... Three days later they charged me for cover on the old car! Also, when I saw the charge, I noticed it had crept up fro £20 to £33pm! I shopped around and found I'd still get the £20 IF I was a new customer and could also get a similar deal with other companies so I complained. They apologised and said they didn't want to loose me and offered to finish off the next 5-months at £20 PLUS to have the next policy run at that price. So you can imagine my outrage when I saw they took £33 in April of this year! Worse than that though. They've ignored my emails and although 2-different people have spoken to me and made promises to refund nothing happened! In fact they took another £33 in may AFTER I cancelled! The last one I spoke to said I'd get a check for that £33 and a refund of the previous £13 but what happened, NADA, ZILCH, NOTHING. Luckily, I got my bank to claw the £33 back so what do you think ... Crooks or incompetent?”

Helpful Report

Posted 7 years ago

“Brokediwn at 14:06. Has been told hwlp on the way before 15:00. Patrol called around 1500 and said that I am in a danger situation so I was told to call control again. I have been told by control, recovery will be in around 30 minutes? Again... no one arrived and I have been told there was accident on M4. Phoned by control again and said another 20-30 minutes.. but waited for nothing. Recovery arrived at 17:53. Then we were dropped off at membury services for another recovery to take us to the garage. Was told it would be 21:20. I have been informed by control it would be 22:00. It is 22:10 now and still waiting.. What the F#@¥.. 8 hours and still waiting...”

Helpful Report

Posted 7 years ago

“Not able to add on another driver for a short temporary period, e,g couldn’t add my daughter onto insurance during a family emergency, will not renew with AA as result of this. Will return to a previous insurer where this was possible.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Absolutely shambolic. My daughter and husband and 2 little children called them out at 9.30pm. They were picked up at 2.20a.m and taken 'halfway' home by one company and then told to wait at the services on the M6 for a further 3 hours until the AA would pick them up and take them the rest of the journey (a further 2 hours) all in the middle of the night with 2 little ones ....This is a absolute disgrace. The point paying for AA cover is to get breakdown help within an hour and taken home safely and priority given when little children are involved.”

Helpful Report

Posted 7 years ago

“I have central heating cover and called yesterday for a engineer , they transferred me to home serve who said a engineer would call within 2 hrs with a booking slot ,which the did , it was booked for this morning between 8am-1pm , no one turned up . I contacted the AA who again transferred me to home serve I spoke to someone called Jane who said there was no record of a booking , I gave her the phone number of the engineer that contacted me and was told that was not their number but when I dialled it it clearly said you were called yesterday by home serve ,I was transferred back to AA and spoke to a man by the name of jo who left me on hold for 20mins before coming back to say there had been a mix up and homeserve would contact me to rebook tomorrow, so I now have to take time off work tomorrow, what a shambles.”

Helpful Report

Posted 7 years ago

“As e person who can not speak due to cancer they make it very hard for me to take out cover l gave permission for my wife to speak for me to them and they still want to speak to me idits was with them for six years and every time had the same problem.the price goes up and up had to phone them then go through the routine again and again gone to green flag much better ray Harold wood essex”

Helpful Report

(Car Insurance) - Posted 7 years ago

The AA is rated 2.8 based on 2,015 reviews