The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,987 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,987 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 37%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and saved me a lot of money.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Not good I’m afraid. Had small claim for damage to front of my vehicle. I was told that the AA have no garages in my area, Staffordshire! They asked me to find my own repairer. I chose my AUDI garage since they have all the parts and can repair the safety system if it neededdoing. Fixed a date with AUDI garage and they said they won’t deal with the AA as they have many unpaid bills.”

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(Car Insurance) - Posted 7 years ago

“No problem at all”

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(Car Insurance) - Posted 7 years ago

“Have not had any reason to make a claim so cannot comment on the efficiency”

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(Home Insurance) - Posted 7 years ago

“every thing was as should be”

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(Home Insurance) - Posted 7 years ago

“Great service, pleasant personal sevice”

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(Car Insurance) - Posted 7 years ago

“Simple straight forward and cheaper than my previous insurer that I had been with for the last five years.”

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(Car Insurance) - Posted 7 years ago

“Very good”

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(Car Insurance) - Posted 7 years ago

“You have to phone them to tell them not to renew your insurance automatically which is irritating”

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(Car Insurance) - Posted 7 years ago

“The AA has been helpful with the renewal and reasonably priced unlike other providers I have used”

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(Home Insurance) - Posted 7 years ago

“picked Up our car at 2.30am from a hotel car park after a holiday flight. Drove 5 mins down the road a warning light came on to say we had a flat tyre. My 76 yr old husband found the tyre had a screw in the tyre.He tried to put a temporary tyre on but did not have the tool to unlock the locking wheel nut .For 3 hours we sat in the car needing the toilet .had to go in bushes.we had only had the car for three months I was in tears and cold .we don’t cal the AA for fun Service waiting time horrible .the time before that in our other car we waited 2 hours”

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Posted 7 years ago

“Beware the 50%+ price increase after year one, and the (virtually) hidden automatic-renewal... coupled with a HUGE (>30mins and still waiting) wait on the customer services line makes this a company that I don't want to do further business with.”

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Posted 7 years ago

“My vehicle broke down 8/5/18 live Lane at lights busy intersection 12 lanes. Was left unattended for nearly 3 hrs.police were involved. No AA recovery did turn up.random AA mechanic passing resolved problem and got me out of danger.AA blaming local garage that was tasked in recovering vehicle. Been member nearly 20 years probably used service 3 times.annoyed to say the least. Alleged being investigated by complaints department.like I say nobody turned up after nearly 3 hrs.”

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Posted 7 years ago

“The AA for me was the most disrespectful insurance provider I have ever had to deal with. Lack of communication and courtesy has put me off when it,s come to the AA. At the end of my term with them, I will take another insurance provider. Jp Butera”

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(Car Insurance) - Posted 7 years ago

“No problems so far with AA, easy to communicate with and clear and precise.”

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(Motorbike Insurance) - Posted 7 years ago

“I have been an AA member for 20 years and they have always provided an excellent service.”

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(Home Insurance) - Posted 7 years ago

“Dismal service from AA. Another disappointing response from AA. Two flat tyres in central London. Drove over a curb on Exhibition Road. By chance I have an electric pump in the car but they are beyond resurrection. AA woman on the phone will not tell me what they will or can do for me. A patrol will come to inspect and then he will tell me if he can get a tyre. I told her that is a waste of his time and mine. I want to know if they can get me a tyre (and if so how much!) but she is adamant. Company policy. How long will it take? 1hr 50mins at 19:35pm in central London on a warm dry May day. Really? I found a guy in East London 'Tyres on the Run'. £130 to deliver and fit a new tyre and fit the spare. Time? 45 mins. Update. AA patrolman was supposed to arrive at 21:25. AA phoned 21:30 to say that a garage called Angel would come to do wat the patrolman would have done and it will be another 2 hours!”

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Posted 7 years ago

“Very poor and evasive when it was clearly their fault”

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(Car Insurance) - Posted 7 years ago

“Have been provided with excellent customer service when I changed my car earlier this year and needed to change the insurance details.”

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(Car Insurance) - Posted 7 years ago

“I have no cause to make a claim so far, so I have no idea what their claim service would be like. Setting up was quite easy, (then it would be )”

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(Home Insurance) - Posted 7 years ago

The AA is rated 2.8 based on 1,987 reviews