The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,987 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,987 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 37%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First rate service. I had a claim and it was dealt with brilliantly from start to finish. I would highly recommend the AA”

Helpful Report

(Car Insurance) - Posted 7 years ago

“we find the service very expensive for the amount we need to use them there should be a loyalty discount if we don't need to use there service”

Helpful Report

(Car Insurance) - Posted 7 years ago

“we find the service very expensive for the amount we need to use them there should be a loyalty discount if we don't need to use there service”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Appalling service if that's what anyone would even call it. Car broke down so got a £99 charge for a call out. They had the wrong location 3 times even though I confirmed the location several times as I had 3 young kids in the car. When I downloaded the app to track how long they would take it said I had moved from the location they were coming to recover the vehicle. I then phoned back to which the incompetent call handler stated sometime the app just says that don't worry. The aa then drive down the other side of the road and I got a call saying he was on his way to a different job but the main office have the wrong location from where we were. I phoned back to change the location again only to be told the vehicle they had sent out was not only going to the wrong location but wasnt a suitable vehicle for the job as I needed towed. Eventually a different vehicle recovery came out sent by the AA. The driver was foreign and extremely ignorant. He towed the car 4 minutes around the corner to the nearest car garage and went to drive off when the mechanic came running out of the garage asking him what he was doing and he couldn't just drop of a vehicle with a family and not even let them know what the issue was never mind no previous communication with him to see of he had time to look at the car- which he didn't. He then continued to have a heated argument with the garage owner in front of my 3 young kids. I am absolutely appalled by their so called service, incompetent call handlers and arrogant useless drivers they sub in. A minus 5 star rating would be more suited to this company”

Helpful Report

Posted 7 years ago

“More than doubled my subscription to £28.00 two years running. I can join the RAC for £14.00 and same cover. The AA are not interested in loyal customers and are quite happy for you to leave if they can't rip you off after the 1st year. They are obsessed with new business to the exclusion of everything. Now I have issues with leaving, because they don't read emails for 5 working days or 6 in my case, which makes any dialogue impossible and trying to get through to Customer Services by phone is like trying to call Theresa May on a Sunday! I have stopped my direct debit and informed them but they are still trying to pull money from my account. Altogether, they are not the professional AA I knew. I won't be going back ever!”

Helpful Report

Posted 7 years ago

“Excellent service !”

Helpful Report

(Car Insurance) - Posted 7 years ago

“My parked vehicle was involved in an accident at around 10.30pm. The AA arrived at around 5am to tow me home. Appalling service and they expected me to accept £20 by way of apology. I tore up the cheque”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Great discount scheme as part of being an AA member. I use it at my local restaurant and have saved 20% on my bills.”

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(Car Insurance) - Posted 7 years ago

“Quite happy with AA.”

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(Car Insurance) - Posted 7 years ago

“AVOID THIS COMPANY”

Helpful Report

Posted 7 years ago

“As I write it is near midnight. I'm waiting for an urgent recovery phoned in at 6.20pm. I explained clearly that my motorbike was unsafe to ride and I needed recovery. 2 hours later someone who knew nothing about bikes turned up, without a recovery van. I used my own tools and had to show him where the battery was. He couldn't even get it off its stand. Recovery was initially estimated another 2 hours later, and this was then moved to 5am the following day!! Despite calls to the AA letting them know I was a woman on my own, in the dark and did not feel safe. Several phone calls later this estimate was moved to 11pm. Eventually I abandoned the bike, leaving keys to be collected. Some other idiot has just turned up at the breakdown site and says he can't load the bike onto the trailer. I've just been told the new estimate is 48 hours, because I'm not with the bike now, despite being advised to leave it for my own safety and being assured it would be recovered by 11pm. So, after hours of shifting estimates which meant I had to stay with the vehicle, without water, a toilet and a dwindling phone battery, my bike is now left, keys under the tank on a dangerous and busy road and it may or may not turn up sometime over the next two days. Incompetence does not even begin to describe this bunch of clowns. None of them care or communicate with each other, so each person you deal with is worse than useless and disdainful in their indifference. I was not told when requesting recovery that they would not send a recovery van. I was lied to about estimates. I was not told that leaving would mean possibly waiting a further 48 hours. I was told they had prioritised and outsourced the job as I was in a vulnerable position. That too was a lie. To pay for something called a service, which does you the disservice of causing undue stress, wasting your time and complicating the situation at every turn, is an insult and a theft. Things only got worse. Following a call for urgent recovery at 18.20 my motorbike was eventually dumped on the pavement outside my house, with no phone call, at 5am the next day! The top box was left not just unlocked but open, with a £200 helmet inside and the keys left with the bike without my permission. I had to push the bike to the nearest bay and start all over agin to get it recovered to a garage. I had to push it myself to a bike bay. I am still waiting for recovery. Surprise surprise, the estimates keep shifting...here we go again.”

Helpful Report

Posted 7 years ago

“All same,, lies after lies tried all recovery Rac/green flags/ AA never been on time AA is the biggest company in uk but been in situations recommended a friend about aa but the results aa rubbish service first they tell you 2 hour then another 2 hour esy then phone they'll say not far way another 1hour or2 don't matter if you paying over extra every year simply rubbish can't forget waited nearly 8 hours some cold freezing winter with my 2 little kids which is they polley next day couldn't go school for 3 day's but what can I do still with them. .”

Helpful Report

Posted 7 years ago

“Very helpfull on the phone thank you,”

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(Car Insurance) - Posted 7 years ago

“I am giving the rating based on renewal membership. I have been a loyal customer for over 32yrs and apparently a valued gold member and its very rare I have to request a call out to be honest 6 call outs in the past 32 years!!!!! But every year my renewal goes up and I am having to compare prices with other competitors and AA online quotes to find its cheaper elsewhere. Then having to ring the renewal line to haggle the price down again. Personally I think loyal customers should automatically be given a much lower renewal quote instead of having to haggle the price all the time”

Helpful Report

Posted 7 years ago

“Fantastic service been with AA for two years and I don't have any issues”

Helpful Report

(Car Insurance) - Posted 7 years ago

“good price and cover. have not had to claim so can’t comment on that but easy process to buy”

Helpful Report

(Car Insurance) - Posted 7 years ago

“I don’t understand why we are paying money to this company with hope to get help when we need. Reported break down at 8.30am and patrol arrived after 8 hours. Every 2 hours AA been moving patrol arriving time by saying you are not in danger so you are don’t have no priority. During waiting time I have tried to find garage where to take my vehicle at the end they took me to my home because garage was shut. Only one plus AA promised to take my vehicle in the morning to my preferred garage. Next morning booked AA at 6.30am and again patrol arrived around 1.30pm. I had a RAC before and never had any problems with them. I think RAC gone have a loyal customer back”

Helpful Report

Posted 7 years ago

“In all satisfied although disapointed that AA would not cover me for a curtesy car while my car was being serviced”

Helpful Report

(Car Insurance) - Posted 7 years ago

“came within the hr and he was very Friendly and helpful.. He managed to sort the problem in no time. It is the 1st time that we have had to call out...WELL DONE AA,I would recommend getting the AA security net. For excellent service”

Helpful Report

Posted 7 years ago

“Highly recommend AA. After my scooter had broken down today I had a brilliant service. I was recovered within 20 minutes of booking the brake down and recovered to a safe place whilst I waited for another recovery truck as other driver did not have the equipment. 2nd driver arrived was told 2 hours but I was recovered within 30 minutes and taken to my chosen garage, after scooter was left at the garage the AA guy waited with me and dropped me off at the train station. I cannot explain how pleased I am with today's recovery and the service received and the communication of both drivers was superb. Thank you once again Daniel Thompson”

Helpful Report

Posted 7 years ago

The AA is rated 2.8 based on 1,987 reviews