The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,987 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,987 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 37%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

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“Very good”

Helpful Report

(Car Insurance) - Posted 6 years ago

“The customer service is rude and I would not insure with aa again they sent the renewal to my old email never sent a letter and charged £32 to cancel it”

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Posted 6 years ago

“Left me without heating for four weeks kept having to chase them bad customer service absolutely disgusting company that don't care will never use again”

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Posted 6 years ago

“Actual breakdown is ok. But automatic renewal is a big con. They charge loyal customers more than new customers. Big con”

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Posted 6 years ago

“Oh no they told me last week not to bother again I'm out of time for the ombudsmen too. Like I mention I would hate for other customers to be in the same situation. I call it a public service to my fellow travellers. I would hate for other customers to be treated as poorly as me”

Helpful Report

Posted 6 years ago

“Lost my car key on a trip to Wales. Your response was to try to sell me an upgrade. Fine. Agreed to it. Luckily got cut off on mobile, so nothing happened. No follow up calls. Nobody gave a toss that we were miles from home with nowhere to stay and small children abandoned. Wretched. As far as AA was concerned we could have died before you did anything. You will never receive a penny from anybody connected with me or my family ever again. Cheers.”

Helpful Report

Posted 6 years ago

“I took out full cover for £13 a month.Noticed they had taken payments of £26 after the first year. They said I was sent notification by post but I wasn't, So, why not e-mail notification? guess that's harder to "loose". Phoned to complain but not interested, membership cancelled.”

Helpful Report

Posted 6 years ago

“FOC Courtesy rescue because my husband was a customer for 8 years - they rescued me from a breakdown in the middle of the M25, during rush hour - the AA man also waited with me until I was safely on my way home in a cab! Amazing service, Thank You!!”

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Posted 6 years ago

“Very Very poor service, Been passed from pillar to post. AA are a brokers not a insurance. BEWARE ? Claimed for a accident that wasn't our fault, when my car was smashed into, while I was in bed. Still wait for any feed back. from AA 10 days later.”

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Posted 6 years ago

“We want to wait quite longtime for Custermor service.”

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(Car Insurance) - Posted 6 years ago

“all good so far”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Very happy with the service provided & the policy. I will tell family & friends how good you are, thank you very much.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“excellent service,whether on line or by phone for them to answer questions. they could not be bettered. Very helpful through- out.”

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(Car Insurance) - Posted 6 years ago

“My wife's car broke down and a patrol was with us within an hour, and although they could not effect a repair at the roadside, the patrol towed the car to our home address. Couldn't fault the service, even identified what the problem was, and the car was fixed the following day. Excellent from start to finish.”

Helpful Report

Posted 6 years ago

“there was a time it was possible to pick up the phone and dial the AA, quickly being put in touch with a human being to talk to. I spent some of the most frustrating 30 minutes + today trying to get through the computerised maze which now seems to be the only way to talk to anyone. (I was unable o locate a simple e-mail route to do this anywhere on there website). As for the phone system, totally automated, no way of getting around the "enter your 16 digit number, now enter some more numbers, now some more" then you get through to someone who doesn't seem to care whether one stays or leaves the service". In the end I cancelled my membership. all I was trying to do was sort out the transfer of cover from my existing car to a Toyota that came with a free one year AA cover. The contrast when ringing Toyota Roadside Assistance was marked, one phone number to call, 3 rings and I was talking to a very helpful and friendly customer support person who sorted my query instantly - that's how the AA used to be, I hate what you have done to your customer service (note - I'm an old man but have been using computers since 1959, so its not computers I hate but a system that hides its helpful staff behind a badly implemented system”

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Posted 6 years ago

“Well to be honest..thank goodness I have.nt had any problems.no claimed etc. The price was good and hopefully it will be the same next year.”

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(Car Insurance) - Posted 6 years ago

“AVOID!!! Waste of money they've used any excuse to not pay out and refuse to call to make you aware expect the garage to call by the time you find out you have to hand hire car back and find your own garage poor customer service”

Helpful Report

Posted 6 years ago

“Abysmal customer service.... I omitted to mention that I had made a query about a claim on previous policy but did not proceed with claim and AA then cancelled my insurance which made it almost impossible to get renewal insurance elsewhere. Despite numerous emails I got nowhere and they even had the cheek to make a deduction from my refund for 'admin'....outrageous!”

Helpful Report

(Car Insurance) - Posted 6 years ago

“I've got boiler cover with them. Thankfully it's up for renewal next month and there's zero chance I'm staying with them. They're actually asking Homeserve to take over. What a joke. Homeserve came out to me beginning of the year, on behalf of the AA. Didn't fix my boiler and was totally disinterested. I'd had no heating etc for about a week. I was due the annual boiler service today 12-6pm. No one turned up. Homeserve hadn't thought to tell me it had been cancelled and neither did AA. Wasted a whole day. I'm sick and tired of shoddy companies like these. Useless. Rude. No morals.”

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Posted 6 years ago

“First class service all the time”

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(Car Insurance) - Posted 6 years ago

The AA is rated 2.8 based on 1,987 reviews