The AA Reviews

Name: The AA
Rating: 2.77

2.8 Rating 2,059 Reviews

44 %

of reviewers recommend The AA

Company Reviews

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2.8

Based on 2,059 reviews

Customer Service
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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous

Anonymous // 01/01/2019

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“Found a nice shiny screw in one of my rear car tyres. Called the AA out from my app and Simon came all the way from Buxton to High Lane in 30 mins. Delightful chap. Friendly and helpful. I was able to drive away using my spare to the nearest garage in Great Moor. Definitely exceptional customer service.”

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Posted 7 years ago

“On my online account I asked for a paper proof of y current insurance details to be sent still not received it that’s my only gripe”

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(Car Insurance) - Posted 7 years ago

“What an absolutely rubbish service tge AA are we are new customers and had to call the AA breakdown service today as we had a problem with my partners van in fact his exhaust dropped off, we called the AA and they refused point blank to come out to us.”

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Posted 7 years ago

“Haggled for renewal costs,comparing to RAC (with no special joining discount) and got my cover upgraded for the same renewal fee.”

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(Car Insurance) - Posted 7 years ago

“Apparently The AA think it’s acceptable to leave a mother with 3 children stranded in a dark country lane miles from anywhere for 4 hours. My husband was 2 hours away and got to us quicker. It was very stressful and upsetting. The AA just couldn’t care less. I cancelled my cover after this appalling experience.”

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Posted 7 years ago

“I have been a royal AA customer for many years and I have what I would term as a basic package - me in any car, basic Roadside Assistance outside the 1/4mile and Relay. All for a whopping £160+ a year. There is no loyalty required when and if as now I shall be shopping around for a cheaper alternative.”

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Posted 7 years ago

“I have had no reason ( touch wood ) to use the AA but I hear they are ok.”

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(Car Insurance) - Posted 7 years ago

“I Broke down and I could not get my break down cover which was "Invictor Motors" so I managed to get in touch with you, it was along drawn out phone call on behalf of Tesco nice nature, and I was charged a lot of money from you, to get to a garage”

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(Car Insurance) - Posted 7 years ago

“They were all very nice and helpful :)”

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Posted 7 years ago

“Poor service never once have they fixed my car by the road loop holes in all their policies to get them out of sending assistance out payed £17 a month to be left by the side of the road.”

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Posted 7 years ago

“Absolutely disgusted. My first renewal since transferring to them 12 months earlier. No accidents, no claims, no changes, but just faced with proposed 57 per cent increase in annual premium (inflation 1.8 per cent) from £310 to £485. Phoned to ask why. Rep. couldn't give any reason, nor could he reduce the proposed increase which, to me, is totally unjustifiable. I may be wrong, but it seems to me that they look to give good deals 1st year, and then attempt sucker punch on renewal. I've since arranged alternative insurance, at significantly reduced premium. Do not accept these attempted and totally unjustifiable ripoffs. There is a cheaper acceptable alternative!”

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Posted 7 years ago

“It was very easy getting a quote for the AA, when I compared them all on Go Compare, once I chose the AA, as they were nearly £200 cheaper than my other insurer, and all my documents are online which is easier than carrying them on you or forgetting where I put them if they be needed.”

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(Car Insurance) - Posted 7 years ago

“Good company to deal with and helpful staff. When and if they beat my next quote I will use them again”

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(Car Insurance) - Posted 7 years ago

“This was the most competitive quote I received on line and setting the policy up was simple and was efficiently dealt with by the AA”

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(Car Insurance) - Posted 7 years ago

“Within 10mins of reporting a flat tyre on the App the response vehicle appeared. 10 mins ahead of predicted waiting time. After an emergency repair he followed me to the nearest repair company. Spoke to the guys there and despite being the end of the day they fitted me in. Within 45 mins I was road worthy again. Amazing service.”

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Posted 7 years ago

“As usual AA are 100% reliable did not expect anything less.M.P.MILLS”

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(Car Insurance) - Posted 7 years ago

“Everything. This is by far the worst company i have ever dealt with. I was promised a refund by a member of staff. i waited 1 month and then noticed i was not refunded. I then phoned up to check why and they told me there was no record of it and that i would have to make a complaint. Then when i made i complaint i was told i would get a refund. I contacted them by email which was 5 days ago and they have still not responded. I am just off the phone from them which i was made to wait 20 minutes to talk to someone and ive been told to wait again and im not unsure of where im at”

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Posted 7 years ago

“Didn’t wait long for pick up, dropped vechile to garage to be fixed .”

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(Home Insurance) - Posted 7 years ago

“This has to be the worst service ever, I was told 1 hour first then 2 hours then 3. To top it off its not even a AA engineer coming and I'm still waiting. Let's see how long they will say when the 3 hours is up.”

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Posted 7 years ago

“The Customer service team are shocking ,I have family cover when my young daughter used them the officer did not even do the minimum of recommending a garage or doing a road side repair (fowled spark plug!!!). So he left a young vulnerable young girl broken down at the roadside. Not quite the fuzzy advert on telly , Customer services admitted the officer actions were not acceptable and came me £50. Fuming the repair was over £135 and AA don't go to independent resolution because they treat people fairly ( I think not). I feel so strongly about it I am going to small claims court about it .”

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Posted 7 years ago

The AA is rated 2.8 based on 2,059 reviews