The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, 3000, Calle Del Norte,, New Mexico
Rating: 4.69

4.7 Rating 12,939 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,939 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 6th March 2026

1777

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a great company that truly cares about their products and their customers. That said, both times I ordered, shipment tracking was murky at best. The good news – packaging is extremely well done and product was frozen hard when it reached New Hampshire. The bad news – both times, the product arrived when I wasn't expecting it and not home to receive. Hopefully this is something that was an anomaly and not the norm. I will definitely order again as the product is first rate.”

Helpful Report

Posted 6 years ago

Thank you for the feedback Richard, we really appreciate it! If you ever need an order delivered on a specific day, call or email us and we would be happy to accommodate you. Thank you, Hatch Chile Store

Posted 6 years ago

“Placed order and wanted to change it before it shipped. Taylor was very responsive and helpful. When I did receive my order it was incorrect. Wrong item was sent but wasn’t what I ordered initially, just mistake at the shipping facility. Again Taylor was very responsive and helpful. Mistakes are going to happen. It’s important how they are handled and I was very impressed with how you guys handled it. The products I have received so far are delicious! Looking forward to more”

Helpful Report

Posted 6 years ago

Thank you so much for the positive feedback! We work our hardest to provide the best customer service!

Posted 6 years ago

“A few broken and turning, but all in all very good”

Helpful Report

Posted 6 years ago

That is good to hear! We appreciate the feedback!

Posted 6 years ago

“My chili’s were pretty good when I received them. Had some ofthe chile tips become mushy by the time they arrived but overall they were large and nice.”

Helpful Report

Posted 6 years ago

Hi Theresa, We are so glad the Chile arrived to you in good condition! We do guarantee all of our five pound boxes so if you ever find that a significant portion of Chile is spoiled, go ahead and send us a picture and we will take care of that for you! Thank you, Hatch Chile Store

Posted 6 years ago

“They turned out great. Only one pepper was bad. I already roasted them and have started eating”

Helpful Report

Posted 6 years ago

That looks so wonderful! Thank you for sharing pictures!

Posted 6 years ago

“My house smells amazing after getting my Chile, however I did find a couple moldy pods in the box”

Helpful Report

Posted 6 years ago

Chile has a slight chance of spoiling during transit, this is why we recommend choosing 2-day shipping at check out! If you choose 2-day shipping and a significant portion of your chile is spoiled, all you have to do is send us a picture and we can reship the amount of spoiled chile free of charge. We hope this information is helpful to you! Thank you, Hatch Chile Store

Posted 6 years ago

“Got exactly what we ordered with two day delivery”

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Posted 6 years ago

That is so wonderful to hear! Thank you for the feedback!

Posted 6 years ago

“The chili was wonderful. Several of them were turning red by the time I received the box. In addition, 20% were so curled that they did not properly roast.”

Helpful Report

Posted 6 years ago

Hi Chuck, We are so glad you enjoyed the Chile! Chile can turn red in transit, but no worries that does not mean that it is spoiled! If there is ever a problem with the Chile, go ahead and contact us with a picture and we can take a look to see what we can do! We appreciate your feedback! Thank you, Hatch Chile Store

Posted 6 years ago

“Excellent quality and speed! Thanks so much for the flavorful chiles :)”

Helpful Report

Posted 6 years ago

No problem! We are glad you enjoyed the chile!

Posted 6 years ago

“The Chile’s were fresh and nice size however I was very concerned the box was wide open when delivered.”

Helpful Report

Posted 6 years ago

Hi Joette, We are so glad the Chile got to you in good condition! I can also see that you did contact us with a picture of the broken box, thank you. Thank you for the review, we appreciate the feedback. Thank you, Hatch Chile Store

Posted 6 years ago

“Thanks for sending these products to my Cousin in West Virginia!😎”

Helpful Report

Posted 6 years ago

No problem! We hope they enjoyed!

Posted 6 years ago

“I love hatch chillis and have previously ordered them from the Hatch Chile Store. However, this order had some issues with both the packaging (styrofoam was cracked and two of the frozen packages had burst corners. Not a big deal - just messy and unexpected.”

Helpful Report

Posted 6 years ago

Thank you for letting us know. I am sorry about the broken box, sometimes packages get rattled in transit and can have unexpected damages. We hope you enjoyed your chile an will take your review into consideration. Thank you, Hatch Chile Store

Posted 6 years ago

“Thank you guys!”

Helpful Report

Posted 6 years ago

No problem! We appreciate your business!

Posted 6 years ago

“Customer service is great, but some ( about40% ) of the peppers were spoiled.”

Helpful Report

Posted 6 years ago

Hi Thomas, Thank you for the feedback on our customer service! We work our hardest to ensure that all of our customer are satisfied. If you ever find that a significant portion of your chile is spoiled, we do guarantee all of our five pound boxes. If you send us pictures of the spoiled chile, we can reship a box free of charge. Thank you, Jordyn

Posted 6 years ago

“Box arrived yesterday, looking great. Good mix of size, color. Roasting today, found some moisture at the bottom of the box, 3 unrecoverable with mold/ spoilage. Should've taken it out of the box on arrival. The rest is solid.”

Helpful Report

Posted 6 years ago

Hi Duncan, That looks so wonderful. We are glad that most Chiles got to you in great condition. We hope you enjoyed the Chile! Thank you, Hatch Chile Store

Posted 6 years ago

“Only issue I had was that more than half of the chilies were rather small We’re talking 4 - 41/2 inches. When I’ve purchased them straight from the Grocery store they are much bigger. Thank you for responding to my question regarding my other order so quickly”

Helpful Report

Posted 6 years ago

Hi Nancy, We strive to provide prompt, wonderful customer service so that all of our customers are satisfied! The hot variety of Chile is our smallest variety so if you wanted something a bit larger and meatier, we would definitely recommend going with the medium or medium-hot. We appreciate the feedback and hope you enjoyed the Chile! Thank you, Hatch Chile Store

Posted 6 years ago

“I ordered 10 lbs. of frozen Sandia hot roasted green chile. I received it in good order (next day delivery). I cooked pork with potatoes and used a pack of green chile. It was good but the chile was not hot! In fact, it tasted like mild/medium. Not sure what green chile I have eaten when I visited New Mexico but this one did not have the same taste/flavor to it. It was missing that bold taste that I love that just makes me keep eating it and missing the distinct roasted green chile aroma that always makes my mouth water. I do not know how fresh these green chiles are from the time they were frozen to the time they were shipped to me but the box had a date. Note sure if that is the “used by” date. Again, it was good but not the flavor and taste that I was expecting. I’m hoping my next pack will be better.”

Helpful Report

Posted 6 years ago

Hi Maria, If the heat level or flavor is not what you expect, just give us a call and we would love to offer a discount on your next order of Chile! The heat level and flavor does vary each season but we hope you are satisfied with your next order! Thank you for the feedback! Thank you, Jordyn

Posted 6 years ago

“The product was very good the only issue I have is that I ordered it on July 1st and paid the additional cost to have it second day ship and did not receive it until July 10th.”

Helpful Report

Posted 6 years ago

Hi Eric, Unfortunately, the 4th of July holiday prevented anything but overnight orders from shipping the 2nd through the beginning of the following week. Best, Preston

Posted 6 years ago

“Ordered med hot Green Chile’s. Nicely packaged, good flavor, but a little milder than I prefer. Hopefully this years harvest will be hotter. I’ll be ordering again once it’s being harvested. Thanks for providing a taste of home for me now that I live in upstate NY!”

Helpful Report

Posted 6 years ago

Hi Alaric, If you are ever disappointing with the heat level of your Chile, give us a call and we would love to work with you and give you a discount for your next order. We love providing you with a little taste of home! We hope you enjoyed your Chile! Thank you, Jordyn

Posted 6 years ago

“Love the chile. Love that it was shipped. Hated that I thought I ordered the correct chile tonight the free 5 lbs but we didnt. You are the only place we get our chile from.”

Helpful Report

Posted 6 years ago

Hi Kim, We are so glad you loved the Chile because we love shipping it to you! If you ever notice that you accidentally ordered the wrong Chile, give us a call and we would love to fix your order before it ships! We are happy we are your Chile supplier! Thank you for the positive feedback! Thank you, Hatch Chile Store

Posted 6 years ago

The Hatch Chile Store is rated 4.7 based on 12,939 reviews