The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, 3000, Calle Del Norte,, New Mexico
Rating: 4.69

4.7 Rating 13,022 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 13,022 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

Write Your review

Tell us how The Hatch Chile Store made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Hatch Chile Store 5 star review on 6th March 2026

1777

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality. A few had broken stems that led to the peppers not being able to be used because they started to parish. Nothing to be concerned about because the rest were A+.”

Helpful Report

Posted 6 years ago

“I was super excited to get my batch of chiles. However, they were certainly not as fresh as I had anticipated. Many were shriveled. At least a third of them I would never pick if at a store and choosing them myself. I have started roasting them anyway and am just happy to have a taste of home. Customer service has been great though.”

Helpful Report

Posted 6 years ago

“I purchased fresh and not roasted for the first time instead of roasted where they come frozen. I roasted them myself and feel like there’s a lot less than when they are roasted on premises. I don’t know how I’ll order next time but it was slightly disappointing. On the other hand the chili’s are delicious as usual!”

Helpful Report

Posted 6 years ago

“The Chile smells great and looks good. Will start roasting here soon”

Helpful Report

Posted 6 years ago

“Good quality with good heat, did have tot throw some away. Mushy and rotting. Would order again”

Helpful Report

Posted 6 years ago

“The peppers were great tasting, the minimal packaging was ? I thought there would be an invoice a receipt or even a recipe? All in all 30 peppers for $30 was OK I guess. I would have given an excellent review but way I received them for the money was lack luster. I guess to keep cost down? It would have made me feel like you cared to have had an invoice or something?”

Helpful Report

Posted 6 years ago

Hi Melanie, Thank you for the feedback, we will definitely take your suggestions into consideration! We try to add a personal touch through email, we also send receipts via email, but we do understand where you are coming from. Thank you, Hatch Chile Store

Posted 6 years ago

“This is a great company that truly cares about their products and their customers. That said, both times I ordered, shipment tracking was murky at best. The good news – packaging is extremely well done and product was frozen hard when it reached New Hampshire. The bad news – both times, the product arrived when I wasn't expecting it and not home to receive. Hopefully this is something that was an anomaly and not the norm. I will definitely order again as the product is first rate.”

Helpful Report

Posted 6 years ago

Thank you for the feedback Richard, we really appreciate it! If you ever need an order delivered on a specific day, call or email us and we would be happy to accommodate you. Thank you, Hatch Chile Store

Posted 6 years ago

“Placed order and wanted to change it before it shipped. Taylor was very responsive and helpful. When I did receive my order it was incorrect. Wrong item was sent but wasn’t what I ordered initially, just mistake at the shipping facility. Again Taylor was very responsive and helpful. Mistakes are going to happen. It’s important how they are handled and I was very impressed with how you guys handled it. The products I have received so far are delicious! Looking forward to more”

Helpful Report

Posted 6 years ago

Thank you so much for the positive feedback! We work our hardest to provide the best customer service!

Posted 6 years ago

“A few broken and turning, but all in all very good”

Helpful Report

Posted 6 years ago

That is good to hear! We appreciate the feedback!

Posted 6 years ago

“My chili’s were pretty good when I received them. Had some ofthe chile tips become mushy by the time they arrived but overall they were large and nice.”

Helpful Report

Posted 6 years ago

Hi Theresa, We are so glad the Chile arrived to you in good condition! We do guarantee all of our five pound boxes so if you ever find that a significant portion of Chile is spoiled, go ahead and send us a picture and we will take care of that for you! Thank you, Hatch Chile Store

Posted 6 years ago

“They turned out great. Only one pepper was bad. I already roasted them and have started eating”

Helpful Report

Posted 6 years ago

That looks so wonderful! Thank you for sharing pictures!

Posted 6 years ago

“My house smells amazing after getting my Chile, however I did find a couple moldy pods in the box”

Helpful Report

Posted 6 years ago

Chile has a slight chance of spoiling during transit, this is why we recommend choosing 2-day shipping at check out! If you choose 2-day shipping and a significant portion of your chile is spoiled, all you have to do is send us a picture and we can reship the amount of spoiled chile free of charge. We hope this information is helpful to you! Thank you, Hatch Chile Store

Posted 6 years ago

“Got exactly what we ordered with two day delivery”

Helpful Report

Posted 6 years ago

That is so wonderful to hear! Thank you for the feedback!

Posted 6 years ago

“The chili was wonderful. Several of them were turning red by the time I received the box. In addition, 20% were so curled that they did not properly roast.”

Helpful Report

Posted 6 years ago

Hi Chuck, We are so glad you enjoyed the Chile! Chile can turn red in transit, but no worries that does not mean that it is spoiled! If there is ever a problem with the Chile, go ahead and contact us with a picture and we can take a look to see what we can do! We appreciate your feedback! Thank you, Hatch Chile Store

Posted 6 years ago

“Excellent quality and speed! Thanks so much for the flavorful chiles :)”

Helpful Report

Posted 6 years ago

No problem! We are glad you enjoyed the chile!

Posted 6 years ago

“The Chile’s were fresh and nice size however I was very concerned the box was wide open when delivered.”

Helpful Report

Posted 6 years ago

Hi Joette, We are so glad the Chile got to you in good condition! I can also see that you did contact us with a picture of the broken box, thank you. Thank you for the review, we appreciate the feedback. Thank you, Hatch Chile Store

Posted 6 years ago

“Thanks for sending these products to my Cousin in West Virginia!😎”

Helpful Report

Posted 6 years ago

No problem! We hope they enjoyed!

Posted 6 years ago

“I love hatch chillis and have previously ordered them from the Hatch Chile Store. However, this order had some issues with both the packaging (styrofoam was cracked and two of the frozen packages had burst corners. Not a big deal - just messy and unexpected.”

Helpful Report

Posted 6 years ago

Thank you for letting us know. I am sorry about the broken box, sometimes packages get rattled in transit and can have unexpected damages. We hope you enjoyed your chile an will take your review into consideration. Thank you, Hatch Chile Store

Posted 6 years ago

“Thank you guys!”

Helpful Report

Posted 6 years ago

No problem! We appreciate your business!

Posted 6 years ago

“Customer service is great, but some ( about40% ) of the peppers were spoiled.”

Helpful Report

Posted 6 years ago

Hi Thomas, Thank you for the feedback on our customer service! We work our hardest to ensure that all of our customer are satisfied. If you ever find that a significant portion of your chile is spoiled, we do guarantee all of our five pound boxes. If you send us pictures of the spoiled chile, we can reship a box free of charge. Thank you, Jordyn

Posted 6 years ago

The Hatch Chile Store is rated 4.7 based on 13,022 reviews