The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,268 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,268 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 23rd August 2025

Peter C

The Hatch Chile Store 5 star review on 24th July 2025

David F

The Hatch Chile Store 5 star review on 11th April 2025

Devin G

1751

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would have given you a 5 star rating as I was very impressed with how fast I received the product. The only problem I had was that I ordered Hot, but what I received was marked as Hot, but wasn’t. I haves loved Hatch chili for many years (my family is from Gallup NM) so I know what the Hot should tast like. I do thank you for a very well run buisness.”

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Posted 6 years ago

“My son in law drove to Mobile, Al from the Florida panhandle to buy some of the Hatch Chile, which we love since we are from NM. Hurricane Michael then hit & we lost electricity for 2 weeks. We had to throw it all way after we had roasted it. Was so sad! With all we did lose, our Chile was a major loss.”

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Posted 6 years ago

“I will probably try to order earlier in the chili season. Maybe then I can get a complete order of Big Jims.”

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Posted 6 years ago

“I didn't have such a great experience this time around. I don't blame the Hatch Chile Store at all but rather the Post Office. Took 9 days for package to go from Albuquerque to Baltimore. Some chiles had white fuzz and most were shriveled prunes. Yeah, I was cheap and opted for basic ground shipping. Lesson learned. Salvaged what I could and made some half decent chile, pork and pozole stew.”

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Posted 6 years ago

“dried red chile kind of pricey.. Big Jim nice and hot enough for me!”

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Posted 6 years ago

“I was very pleased with the timeliness in the response to a minor problem I had. However, I was a little disappointed that there were quite a few small peppers with my Big Jim order, but I realize it was an end of season order.”

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Posted 6 years ago

“I love the chiles from The Hatch Chile Store. Living in Oklahoma we don't always get good Hatch Green Chiles at the grocery store during season. By ordering from you I know I'm getting good, fresh, and genuine Hatch Green Chiles. Thank you”

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Posted 6 years ago

“Great chilis, freshest ever. Wish they were a little less costly.”

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Posted 6 years ago

“The quality and taste were their usual high standard. The order was back ordered and it took longer than expected to get them delivered. They are now a key ingredient in our Colorado Green Chili.”

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Posted 6 years ago

“We received our shipment on time, and the chilies all were fresh and without defect. They were promptly grilled, vacuum sealed and stored the freezer. We have made a few dishes and enjoy the flavor they add.”

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Posted 6 years ago

“this is the second time I've ordered from this store. Am very please yet again with the service and the promptness of shipment. I grew up in Colorado and it was very easy to find hatch chili and buy, but now that am living in Georgia, this makes it so much easier to get the chili needed for my winter time fix. That and the in-laws love when I make green chili and beans for breakfast, dinner, or whenever.”

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Posted 6 years ago

“The frozen chile came fast and completely frozen, the package was in good condition and there was no leaking/sogginess from the box. I only with the Joe Parker I ordered was actually medium, its very mild.”

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Posted 6 years ago

“Had 4 or 5 Big Jim’s that we’re spoiled and had to be thrown away. Also, Big Jim’s were difficult to peel, part of the flesh pulls away with the peel. Joe Parkers are great!”

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Posted 6 years ago

“One box had rotting chili's but you all stepped up and replaced with no questions. Shipping is expensive but at the end of the day the product is excellent!!”

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Posted 6 years ago

“The hot chili was not hot enough for my husband. Do you have anything hotter?”

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Posted 6 years ago

“The Chile’s are amazing~~!! Your packaging needs a little attention, though...”

The Hatch Chile Store 4 star review on 18th September 2018

Helpful Report

Posted 6 years ago

Dianna, That looks like the box was damaged in transit and re-taped shut by FedEx. We can file a damage claim if the pods were affected. Please email this to support@hatch-green-chile.com and someone will take care of it. Thanks, The Hatch Chile Store

Posted 6 years ago

“Received as scheduled. Had about 12 that were bad in the box.”

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Posted 6 years ago

“It was an easy process and I received exactly what I wanted.”

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Posted 6 years ago

“I was very pleased with the chili's except for the fact that there was about 10 to 12 of them that we're rotten. I'll order again but I hope that I don't have the same problem.”

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Posted 6 years ago

Hi Mike, If you have more than 5-10% spoilage on a 2-Day Shipment, you qualify for our free reshipment guarantee. Email support@hatch-green-chile.com with pictures upon receiving the bad box and we'll get a new one out the next Tuesday we ship fresh chile. Now that's service! Thanks, The Hatch Chile Store

Posted 6 years ago

“It’s very easy to order Chile and sauces from the website. The chili is packaged well and comes frozen (and flat, not like when you bag and freeze it yourself) I would love the option of 20 1/2lb bags instead of 10 1 lb bags. Living so far away now I wouldn’t be able to roast, bag and freeze the chile myself and bring it home. I’m so happy I can order it and have it shipped.”

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Posted 6 years ago

The Hatch Chile Store is rated 4.7 based on 12,268 reviews