The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,268 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,268 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 23rd August 2025

Peter C

The Hatch Chile Store 5 star review on 24th July 2025

David F

The Hatch Chile Store 5 star review on 11th April 2025

Devin G

1751

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Once again an incorrect shipping date was provided when I called to find out when my chile would be sent, which ONCE AGAIN was a serious problem as we were not home the day it was delivered. These discrepancies between promised and actual ship dates can and ought to be cleared up.”

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Posted 7 years ago

“Thank you for sending me a new batch of chilis. It is appreciated.”

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Posted 7 years ago

“Did not realize they had different distribution centers. The flavor was on the mild side but they said they would send me a box of hot so I am happy.”

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Posted 7 years ago

“Hi. Please see attached photos. Please let me know if you need any further information. Thank you.”

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Posted 7 years ago

“I am surprised and pleased at how well they came through shipping and how fast the delivery was. Nice chile. It's going to be a good winter”

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Posted 7 years ago

“The medium hatch salsa was very tasty, but it simply wasn't enough to go around this household! I'm going to buy the 5lb roasted medium Hatch peppers REAL soon before you sell out of them.”

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Posted 7 years ago

“It is very expensive. Seems like more than I paid when I lived there and had it roasted. I love the chili and I'm good walking advertisement. I just wish it was a little cheaper.”

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Posted 7 years ago

Hi Deborah, When you buy a sack of chile in Hatch you are paying for a sack of ungraded chile. We grade out all of the rotten chile, tiny chile, and any leaves. That way all the chile you receive is the cream of the crop! Thank you, Taylor

Posted 7 years ago

“Placing an order online was fairly easy, website to find what you are looking for, very easy! Only thing I would suggest is making it easier to ensure 2 day delivery. I Thought I selected it, but I didn't. I had to call your store and have them update it.”

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Posted 7 years ago

“I got them....love them”

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Posted 7 years ago

“Chili was delicious, and came in excellent condition and as-described. I was very impressed particularly by how well the frozen chili was packed. It came in a robust Styrofoam cooler and was still frozen hard as a rock when it arrived. I only gave 4 stars because the frozen chili took so long to ship, a little over 2 weeks before it was mailed.”

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Posted 7 years ago

“Ok you have officially lost my business you are now arguing with me about this. If I think the way I am being talked to and how stuff is handle is to me isn’t the best then I’m not going to send a good review. So now that you have officially lost my business for any future purchases have a good day.”

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Posted 7 years ago

“The chile peppers are excellent and we will be back next year .but we received our UPS shipping label and the box never came .A week later after calling your office they found the mistake and it was promptly taken care of.”

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Posted 7 years ago

“First, I would like to say we love Hatch Chilies. I purchase them for myself as well as other family members. This year we preordered a 25# box of Big Jims to get when first available. When we hadn't received them by September, I sent an email and was told my order had been placed on hold. Not sure why but, I received an apology and the box was sent out the next week. Received mid September on a 2 day delivery and this time the bottom layer of chilies had gone bad. The bottom of the box was wet. Not sure if that was from the deteriorating chilies or it had been set in water at some point. We're a little discouraged but, this won't keep us from ordering again. Things happen.”

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Posted 7 years ago

Hi Rod, Anytime you have spoilage on a 2-Day Air shipment, please reach out to us immediately so that we can re-ship! We guarantee all shipments sent out 2-Day Air. I'll mark your order to be re-shipped next Tuesday. Enjoy! Thanks, Preston

Posted 7 years ago

“The Hatch Chiles arrived in a very timely manner. The absolute only complaint would be the amount of rotten chiles in the box of Sandia approx 8-10. There were only 3 mushy chiles in the box of Big Jims.”

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Posted 7 years ago

“The chile was great and arrived in very good condition. The only reason I didn't give all the stars is that there was a delay in the shipping so didn't arrive in time for the birthday it was intended.”

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Posted 7 years ago

“I ordered 280.00 worth of chile on September 4th. I also ordered 2 shirts. I received my shirts, but no chile. I called to track my order today. I was told that they Must not have shipped it and just marked it shipped when they shipped the shirts. It will be another week before I get my chile which is disappointing. My brother will be visiting from Georgia this weekend and was sure wanting some Hatch chile dishes. I love Hatch chile, but just a discouraged that it is taking s month to get my order.”

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Posted 7 years ago

“Excellent flavor.”

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Posted 7 years ago

“They are the best. I ordered on the chilies on Sat. Aug. 26 but it took two weeks for them to come. I thought they would have been picked on the 29th and shipped for me to receive them on the Aug.1. I did not receive them until the 8th which was a hassle to get 50 lbs roasted in one night because I had plans on leaving town on the 9th. That was my reason to order a week earlier. My UPS does not deliver til 5-5:30 p.m. I think if Hatch is not going to send out the week you ordered for whatever reason I should have been sent an email explaining why they would be postponed a week.”

The Hatch Chile Store 4 star review on 19th September 2017

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Posted 7 years ago

Hi Anaise, I pulled up your order and it looks like your order should have gone out earlier. There is no note as to the delay so I apologize for it! It appears to have been a simple clerical error when printing labels for the shipment the week after you ordered. Again, our apologies. We hope you're enjoying your chile! Thanks, Preston

Posted 7 years ago

“Chilis were delivered frozen and in good shape. But they came from Wisconsin? I thought they were from New Mexico? Do you import them?”

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Posted 7 years ago

We have distribution centers in Wisconsin and Nevada in order to provide the best shipping rates possible to our customers. All of our chile is grown, harvested, processed, and frozen here in NM. Enjoy!

Posted 7 years ago

“I was happy with the chili that was good but the service kind of took a detour. I was asked to pay another $10 for another shipment because the other took so long. So I'd like to know if that is still going to be delivered or not.”

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Posted 7 years ago

The Hatch Chile Store is rated 4.7 based on 12,268 reviews