The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,268 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,268 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 23rd August 2025

Peter C

The Hatch Chile Store 5 star review on 24th July 2025

David F

The Hatch Chile Store 5 star review on 11th April 2025

Devin G

1751

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the X-hot green chili. The chili is very hot as advertised, however the Chili are smaller than expected. Overall I'm pleased with my order and will be buying from this company again”

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Posted 7 years ago

“I ordered the X-hot green chili. The chili is very hot as advertised, however the Chili are smaller than expected. Overall I'm pleased with my order and will be buying from this company again”

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Posted 7 years ago

“The process from ordering to delivery was pretty seamless and easy. The chiles arrived in the time frame you promised. The chiles arrived in great shape and taste delicious. I ordered the "medium" and now realize I should have ordered "hot" to have some kick. Great flavor though!”

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Posted 7 years ago

“When my son got his order there was a hole in the box...but otherwise was thrilled to get a taste from home for his birthday...thank you.”

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Posted 7 years ago

“Only problem was shipment was split and came two different days.”

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Posted 7 years ago

“I ordered two rounds of green chiles as I cannot get them where I currently live. I am happy with my order although the boxes came pretty roughed up. They were okay on the first order but the second order I had a few chiles that were smashed up so they ended up leaking the chile juice on the others and made those few pods useless as they were starting to go bad. I would order again and hope they would be in better shape.”

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Posted 7 years ago

“I love hatch chilis. I ordered medium heat fresh chilis this time and unfortunately for me, they were way too mild for my taste. They were early crop which I was told were milder than later season chilis tend to be. They were just way to mild for my taste, almost no heat in them whatsoever more like tasty bell peppers than chilis. Next time I will order later in the season I guess and hope I get the right amount of heat in my Hatch chilis.”

Helpful Report

Posted 7 years ago

Jim, we don't see THAT large of a swing in heat from early to late. I would upgrade the level of heat you order next time to Medium-Hot or Hot, instead of waiting longer!

Posted 7 years ago

“They came fresh and yummy! I paid well in advance of the harvest, I would only ask that I get updates in between preorder payment and delivery.”

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Posted 7 years ago

“They are great, I share with friends, who also enjoy Hatch chile's”

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Posted 7 years ago

“Arrived quickly. Was very pleased with the way they look -- have not tried them yet! (They were completely thawed upon arrival. Hope that doesn't affect quality.). Will use you again next year. Can't live without my chilies! Thank you.”

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Posted 7 years ago

“Your web site is easy to navigate, and my son-in-law loves your chiles. It's his favorite annual birthday gift! However- your shipping information (and company) changed this year, and it was not easy to follow. I ship to DC- before there was a ship overnight option that was clearly marked, but now I had to guess which option would work. The web site recommended a 3-4 day ship...not good for frozen chiles! Plus I never got an email notification the package shipped, just one saying it arrived. So the box sat on their porch for 4 hours. Fortunately, the chiles were fine.”

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Posted 7 years ago

“My order arrived in a reasonable amount of time”

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Posted 7 years ago

“I will be ordering from Hatch Chili store again.”

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Posted 7 years ago

“For the most part, I was very satisfied with the chiles. I lost about a dozen chiles , because they had gone bad. (about 1/2 to 3/4 of a pound). I noticed ,though, that when they shipped out of Albuquerque, N.M., they went clear to Louisville, Kentucky, then to Billings, Montana, then to Sheridan, Wyoming. I know this was UPS`s Shipping route, so you weren`t really responsible.”

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Posted 7 years ago

“Everything went well except the package was delivered after the weekend on Monday rather on the previous Friday or Saturday.”

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Posted 7 years ago

“The chili's were very hot this year. Loved them, unfortunately I had some spoiled chili's in my batch when they arrived that I had to throw away, otherwise I am happy with my order”

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Posted 7 years ago

“I REALLY wish I could give five stars but due to delay in product delivery, I cannot. I originally ordered the Medium Roasted Hatch Green Chile - (Joe Parker). But after two and a half weeks passed and I still had not received my chile, I decided to call The Hatch Chile Store. I was informed that they were sold out but that I could replace it with what they did have. So, I decided to instead have 5lbs of the Mild Roasted Hatch Green Chile (chopped) shipped to me. I can honestly say I am extremely satisfied with this product. It's extremely flavorful and the perfect heat level! Will definitely order again!”

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Posted 7 years ago

“These arrived rather quickly. I'm just a little disappointed that I had to throw away quite a few chiles since they were smashed and discolored. Other than that, the flavor of these was great! They are not very hot, I would recommend getting the extra hot chiles if you enjoy the heat!”

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Posted 7 years ago

“Your web page could be a little more clear, when it comes to ordering. I found it a bit confusing and ordered the big Jim's( Roasted and frozen) by accident. I am very happy with the chili itself. My sandias are wonderful.thank you.”

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Posted 7 years ago

“The Chile was received in good condition. The Sandia was nice and beefy and has a good heat. The Lumbre is just what I love...HOT. My only gripe is that much of the peppers were red.”

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Posted 7 years ago

The Hatch Chile Store is rated 4.7 based on 12,268 reviews