The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,268 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,268 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 23rd August 2025

Peter C

The Hatch Chile Store 5 star review on 24th July 2025

David F

The Hatch Chile Store 5 star review on 11th April 2025

Devin G

1751

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received 10 pounds of NM Big Jim very quickly after I ordered. It looked and smelled great!! There was a lot more red than what I was expecting, otherwise, I would give you a Very Good. But the price, service and shipping was great!!”

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Posted 7 years ago

“It was great having fresh chiles arrive to our door.”

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Posted 7 years ago

“Love you Hatch chilies, but somehow I ordered what I thought were roasted chilies and received frozen unfrosted chilies. Will have to find a way to roast them so their real flavor comes out.”

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Posted 7 years ago

“I ordered the "Hot" green chilis roasted and pealed. they have good flavor but no heat, was expecting more heat.”

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Posted 8 years ago

“I ordered the chile in mid July with an agreed upon ship date of Tuesday August 8th. On Friday August 11th the chile was still not delivered. I called and was told that somehow my order didn't get shipped. Normally this would not be a problem. However, the recipient of the chile is only in town 2 weeks a month so delivery couldn't be just anytime. It turned out that we found another later date that would work and did receive the shipment on that date. The chile received was very high quality and the recipient was very satisfied and happy with it. I think this was just a glitch in the system and I will order chile again because of the very nice quality.”

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Posted 8 years ago

“I ordered 25 lbs of Sandia, really nice chilies, hot just like we like. I roasted that evening. I used 2 day delivery and lost about 15- 20 chilies, most likely from the heat, we live in Houston proper and we are a family of first -responders, this Sunday we are all finally going to get together after Hurricane Harvey and enjoy fresh Chile Rellenos. Do Not Mess with Texas Thank You The Chile Store for another great delivery.”

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Posted 8 years ago

Hi Chris, If you had over 10% spoilage, it is always going to be covered by our shipping guarantee if you opt for 2-Day Air at checkout. Please email support@hatch-green-chile.com and give us an estimate of how many pounds you lost and we'll get a replacement box out to you. Thanks, Preston

Posted 8 years ago

“Happy,but a little disappointed .some were broken in half!”

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Posted 8 years ago

Hi Susan, We always recommend that you opt for 2-Day Air at checkout and guarantee all orders shipped 2-Day Air or better against significant spoilage. I'm sorry the carrier was rough on your box! Thanks, Preston

Posted 8 years ago

“finally got the order correct”

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Posted 8 years ago

“Delivery was a promised. Weights were correct. Product was on the edge of viability when delivered. After 2 days in the walk-in I had some product loss due to rot. The Big Jim varietal seems to have a thinner wall than I was expecting. After roasting I got 16lb from a 50lb batch. Don't know if that's normal.”

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Posted 8 years ago

Steven, Big Jim is an heirloom variety and not one we recommend for food processors. I would definitely recommend that you order our Mild or Hot in the future, and that you opt for the recommended 2-Day shipping, as outlined in our shipping policies found here: https://www.hatch-green-chile.com/shipping-guarantee/ Had you spoken with us on the phone, we would have happily shared this with you. We also offer wholesale rates for larger quantities which handily beat our retail pricing (mostly due to economies of scale in shipping)

Posted 8 years ago

“Happiness is CHILE and nooo better than your. I thank you, my mother thanks you and my father and friends thank you. Only one thing, please advise phone people that chile can only be shipped when PICKED and not just cuz you ordered it. We will all wait happily in anticipation of remarkable flavor and fun. I love roasting them on front porch and the entire neighborhood smells wonderful, I close my eyes and I'm back home in Santa Fe. Up here in Viking country, chile is given for X-Mass gifts cuz these folk have NEVER tasted anything like it. Keep growing your golden crops.In great thanks Pamela”

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Posted 8 years ago

“This is my second time purchasing Hatch fresh chile, I love them! They taste great! & my house smells delicious, fresh roasted chilies! I will continue to buy them every year!”

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Posted 8 years ago

“Chile took a while to arrive and there were soft wet rotten chiles in the batch . Half were red -perhaps because it's late in the season? Once washed and sorted they roasted nicely . Big Jims are tasty and hot .”

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Posted 8 years ago

“Some delay n delivery Some broken peppers”

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Posted 8 years ago

“Great people to deal with .”

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Posted 8 years ago

“These chiles are delicious. I roasted them right away and froze them for use throughout the year. Quite hot!”

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Posted 8 years ago

“Love them. Every year. This batch had a few bad ones in the box though.”

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Posted 8 years ago

“It arrived fresh, I had only about 3 chilies that were not.”

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Posted 8 years ago

“Hello, Last week we received our chile, packing and shipping were perfect, we both loved the medium chile, good NM chile taste. As for the hot, it didn't have the taste or heat. More like an Anaheim chile. Can you recommend which chile with the taste and more heat than the medium? We tried mixing the hot and medium and it just tasted like the medium hot. All and all we liked the chile. Thank you very much, John.”

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Posted 8 years ago

“The taste is pleasant. We ordered the Med-hot Big Jim. 3/4 of the chiles we got seem to be closer to medium w/ the remaining 1/4 being hot. Six of about 60 were broken or cracked but cutting off the ugly parts cost us less than 1% of our ten pounds. The box was torn some--all my deliveries are like this lately. Either cardboard is weaker or (I suspect) UPS is rougher and less careful.”

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Posted 8 years ago

“The chile arrived in about one week, however, it was frozen. Even though we were completely out of green chile, I feel that they were a little pricie”

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Posted 8 years ago

Mike, I just pulled up your tracking history and it appears that your boxes shipped the 9th and were delivered on the 11th for a 2-Day Transit Time. I can't do much as to the price. Did you not see the total when you placed the order?

Posted 8 years ago

The Hatch Chile Store is rated 4.7 based on 12,268 reviews