The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,268 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,268 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 23rd August 2025

Peter C

The Hatch Chile Store 5 star review on 24th July 2025

David F

The Hatch Chile Store 5 star review on 11th April 2025

Devin G

1751

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used to live in NM and now in OK. Very hard to find Hatch green chili here so glad we can order it!”

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Posted 8 years ago

“Got our Big Jims just in time to fulfill our Hatch cravings! 25lbs of deliciousness ready to roast, snack on, and package up for getting us through the next year. Thanks!”

The Hatch Chile Store 4 star review on 20th August 2017

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Posted 8 years ago

“missed first delivery date but did nice job on second try.”

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Posted 8 years ago

“I ordered a 25 pound case for the restaurant I manage. The chiles looked beautiful. I did have to waste about 2-3lbs of spoilage but we got the rest refrigerated and over the last few day have been roasting for special salsas, entrees and even ice cream. The rest we roasted and froze for later use. Aside from the wasted ones the ones we used were great aroma roasting, great taste and I love the story behind them I talk it up all week on Facebook. Thank you for give us the option to get these peppers all the way in Pittsburgh, PA!!!”

The Hatch Chile Store 4 star review on 19th August 2017

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Posted 8 years ago

“The chile is delicious and arrived as promised. My only problem is that about 7% was going bad. I started roasting it the day the box arrived. Living in Florida without a good supply of green chile, I am delighted to get some.”

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Posted 8 years ago

“Delivery may have taken an extra day or two, with the warm weather around 15% of the Chile was spoiled. This was the only time in years that this has happened. Otherwise Chile was great!”

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Posted 8 years ago

“This year's order was disappointing. The bottom of the box was wet and a lot of the chili's were mush and unusable. This is the first time I have had a problem with your orders. After my review they amended the issue by sending some more to cover the yuck ones.”

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Posted 8 years ago

“Happy I'm able to get green chile in WA. 3 or 4 pounds out of the 25 pounds of fresh I ordered had spoiled when it arrived. All in all I will continue to order from them for my green chile fix.”

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Posted 8 years ago

“Good job freight is high”

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Posted 8 years ago

“The spicer brand I upgreated top works very well.. I did receive some very small ones I never received before. Still good however. Thanks”

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Posted 8 years ago

“Have been a loyal customer for several years. My shipment was delayed due to weather, but nobody can control that. Not one chile was damaged in shipment. Love the pre order, have done that the last two years. I will be back again”

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Posted 8 years ago

“I am very pleased with the flavor but a little disappointed in the cost. Way too expensive. Maybe I should go back to purchasing them off the roadside in hopes that they are truly hatches.”

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Posted 8 years ago

“good product! but didn't like the preorder situation, i thought i ordered roasted but got fresh”

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Posted 8 years ago

Sherry, You can order roasted on our website at any time. Is there something that could be made clearer on our website? All of the product pictures and descriptions for fresh have fresh chile in them. All of the product pictures and descriptions for roasted have roasted chile in them. Roasted chile ships year-round while fresh is only available as a pre-order during the off-season. Thanks, Preston

Posted 8 years ago

“I've been waiting for my peppers,but I was disappointed in the delivery. Still love y'all!”

The Hatch Chile Store 4 star review on 14th August 2017

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Posted 8 years ago

Richard, Can you give us some information as to why you were disappointed? Thanks, Preston

Posted 8 years ago

“Chile is tasty as expected and the packaging is professional. Each package is perfect for individual meals.”

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Posted 8 years ago

“I really appreciate finding the store and being able to order some Chile. Ordering and shipping was very easy, my only issue was that one of the freezer bags had a corner torn off. It must have happened either before or during the packing process though because the cooler and box weren't damaged. We will definitely order again once our stash gets low.”

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Posted 8 years ago

“I have not received my chilies yet, so when I get them, I will be so happy!”

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Posted 8 years ago

“Great customer service. You have a first class operation. My feedback on the product is - your red chile sauce is very good, but the Hot version is not hot. Secondly, carageenan is taking a beating as an unhealthful ingredient. I would urge you to review the ingredients and eliminate the unnatural ones.”

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Posted 8 years ago

“Both parties, I sent Chili to were satisfied with delivery, and the chili itself. I ordered Big Jim, so have not received yet. Looking forward to it.”

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Posted 8 years ago

“Ordered the hot Chile, wasn't as hot as earlier crops although the flavor was delicious.”

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Posted 8 years ago

The Hatch Chile Store is rated 4.7 based on 12,268 reviews