The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,269 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,269 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 23rd August 2025

Peter C

The Hatch Chile Store 5 star review on 24th July 2025

David F

The Hatch Chile Store 5 star review on 11th April 2025

Devin G

1751

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was a rough start trying to order the frozen chiles to take advantage of the free shipping. Could have all the requirements on the home page. It took several calls to get the order placed and then my credit card was inadvertently charged for $518 (for 10 lbs of chiles). Another phone call and it was fixed right away. The fact that you offered to give me the entire order free spoke volumes about your customer service. I will be back, which was a claim I wasn't sure I'd be able to make. Thanks for the great customer service. The chiles arrived still frozen and went right into the freezer to enjoy all winter. Thanks.”

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Posted 8 years ago

“Product arrived on time, frozen, beautifully packaged. I haven't had a chance to use them yet, but they look fresh and yummy!”

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Posted 8 years ago

“Website was easy to maneuver. Most importantly, the product arrived in the timeframe stated from the website. I will definitely order again next year!”

The Hatch Chile Store 4 star review on 7th November 2016

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Posted 8 years ago

“The quality of the roasted chili was amazing. Great flavor and terrific packaging.”

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Posted 8 years ago

“I ordered 10 # fresh chili which got lost in Albuquerque. To your company's credit it was replaced with 5# of frozen chili which arrived in a timely fashion. All were in good condition. I haven't tried any yet but looking forward to it.”

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Posted 8 years ago

“Normally I would have given 5 stars. However this order I ordered medium-hot and received mild. I had wrote in and asked why and never got a response. The delivery was quick and was at the end of the season so I am not sure if you were just getting rid of peppers you had.....I just have to add jalapeno's to make it the desired temperature my family enjoys. It's always better though to get what you ordered.”

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Posted 8 years ago

“On time and delicious. Just the way I remember them when I lived in Albuquerque.”

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Posted 8 years ago

“As you are aware we received for the second year green chiles instead of the red chiles we had ordered. Your product is fantastic, delicious, everything we love about New Mexico chiles. If it wasn't for the shipping department missing two times in a row there would be five stars. We intend to order from you in the future, but when we do we will be sure to remind you a few times to send the correct color. Thank you.”

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Posted 8 years ago

“was not happy with last order 5 lbs. 2 lbs. wes discolored i think they are bad they are yellow red brown orange.will not eat them the other 3 lbs. was great green and extra hot.”

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Posted 8 years ago

“Enjoyed the salsa!”

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Posted 8 years ago

“I was born and raised in Lordsburg and Hatch Chile was a staple growing up. I always bring back two large ice chests whenever I go visit family. Your on-line store guarantees that I will never run out. I ordered and already tasted both the green and red roasted chile and it was great. The only issue was that some of the packages had already thawed when I opened the container even though it as 2nd day shipment.”

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Posted 8 years ago

“I haven't tasted my whole roasted Big Jims yet. But I can write a review for customer service, which was fantastic. Email communication and tracking of my order was seamless and my 5 lbs of chile arrived on time and still frozen! Thank you for providing such great customer and product care! I'll write more after I cook more with my first batch.”

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Posted 8 years ago

“The chile came in great shape!! I was very impressed!! The only problem was that there wasn't any heat to it. I have ordered in the past from another company & their Hot was HOT!! So we order both medium & hot. I had never ordered from you so I thought that by ordering Med-Hot, it would be just what I wanted. We will be ordering some frozen HOT to mix in here pretty soon. Next time I will know, I guess.”

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Posted 8 years ago

“The package of chile arrived one day later than expected but the chile was still mostly frozen. Haven't tasted it yet but I have no doubt that it will bring back memories from my growing up in New Mexico (ABQ).”

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Posted 8 years ago

“Hey there Preston & Elaine! This was our second shipment of ???? from you guys, and we love them. I would, however, like to mention one less-than-ideal factor in enjoying your chilis; I paid significantly more to have the ???? "roasted & peeled", yet find most of them to include hard, sharp pieces left on the peppers. Since these shards are very unpleasant in the gums (gingiiva) I recommend that you guys review your quality control procedures with your employees. Thanks again for providing "the best ???? ". Marty”

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Posted 8 years ago

“Chilies taste great. But, a little over half of them were spoiled like they had been frozen cold upon delivery. They had a yellowish tint to them and were not very fresh like our last order.”

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Posted 8 years ago

“the people i sent them to--are the ones you should contact”

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Posted 8 years ago

“Chile's arrived on time & in great shape. Excellent flavor!”

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Posted 8 years ago

“I ordered 5# of medium and 5# of hot , roasted and peeled green chile. The order arrived quickly and was packaged better than other companies I have used. Prior to the delivery I had a question and the person I spoke with was knowledgeable and nice. The chile itself is good. The flavor is quite mild even for the hot. It is not quite as smokey as I prefer . Maybe due to the peeling before freezing or maybe the peeling technique is to stem the skin off (? Purely speculation) . The price was ok, a bit higher than some other companies but definitely the shipping packaging was better and the shrink sealed bags are a plus.”

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Posted 8 years ago

“This order was mailed to family who now live in N.C. They lived here in N.M. before the move so enjoy real Chili! Thanks formaking it so simple for me to do this.”

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Posted 8 years ago

The Hatch Chile Store is rated 4.7 based on 12,269 reviews