The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,269 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,269 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 23rd August 2025

Peter C

The Hatch Chile Store 5 star review on 24th July 2025

David F

The Hatch Chile Store 5 star review on 11th April 2025

Devin G

1751

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Response was rapid and very trustworthy”

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Posted 8 years ago

“Revived product in a timely manner. Fresh and very good.”

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Posted 8 years ago

“Been enjoying in all our food. Since we live so far away may need to have faster shipping on next order.”

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Posted 8 years ago

“I love being able to get semi fresh chili since I was unable to order this last season. I love the chili, the only disappointment is that the chili is more like mild to extra mild than medium hot. No heat to it at all.”

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Posted 8 years ago

“Overall I was very happy with my experience using the Hatch Chile Store. It was easy to find what I was looking for, I received my order very quickly, and the product was perfect. The only issue I had was trying to use Paypal on the website. Every time I tried to use it I would give an error saying that the account I was trying to pay, the Hatch Chile Store's account, could not receive money. I messaged Hatch Chile Store and got a reply saying their account was fine but still to this day I am unable to purchase goods from their website with Paypal. Not a major issue since I did have a CC to use but I prefer Paypal. Overall though great experience and I plan on purchasing from them in the future since getting green chile locally is not possible most of the year.”

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Posted 8 years ago

“Took longer to get. They need to offered next day delivery if they cannot get the product to you in 3 days. Mine took 5.”

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Posted 8 years ago

“I ordered the Hot Chile and it's more mild than hot. The flavors are great, maybe I need to order during the harvest season. I got enough to last a while so I'll wait till Sept-November.”

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Posted 8 years ago

“I grew up on hatch chili so was thrilled when I realized I could order it and not have to put it up myself (in Texas, no less) duh! The only problem I had with my first order was the address they sent it to was wrong. It all worked out however my address is 1209 Conquistador Court Midland Tx 79705 Looking forward to ordering product till I leave this earth. Surely heaven has Hatch Chili!!!! Thank you Sandy Miller”

Helpful Report

Posted 8 years ago

“I only received the Medium-Hot Roasted Hatch Green Chile - (Big Jim). I never received the additional items shown here below. Can you provide a status for the rest of my order? Green Chile Powder Variety: Hot Net Weight: Approx. 11oz QTY 1 Never Received $29.99 Red Chile Powder Variety: Medium Net Weight: Approx. 11oz QTY 1 NeverReceived $29.99 **PRE-ORDER**Medium-Hot (Big Jim) Roasted Hatch Red Chile Quantity: 5lbs Whole or Chopped?: Whole (for rellenos) QTY 1 Never Received $65.00 Ol' Gringo "New Mexico" Salsa Flavor: Medium Quantity: Case of 12 Never Received $69.99”

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Posted 8 years ago

“good flavor and quick delivery before Christmas, thank you very much”

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Posted 8 years ago

“THe Chile was fine, expensive, but a nice reminder of what I'm missing living in Oregon. It's a bummer we can't get it before it was frozen, seems like it looses a little of the "bite" of hotness, but it's still good. I'm going to comapre it a can I can buy at Safeway.”

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Posted 8 years ago

“Great flavor, easy to thaw and cook. It makes me feel like I am almost back in Albuquerque.”

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Posted 8 years ago

“The gift was rec'd with great enthusiasm. Ready to enjoy some tasty chile rellenos!”

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Posted 8 years ago

“My chiles came a couple days late but we're still good. Other then the delivery time they were good. I ordered hot next time I'll order extra hot.”

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Posted 8 years ago

“Great Service, great product! I had no other way to get chiles this year. Only the price will make me try harder to get my roasted chiles locally by the roadside next year, otherwise I'd buy them this way every year!”

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Posted 8 years ago

“Chilis were good, but probably should have ordered the hotter ones. Misunderstood 2 day shipping clause - ordered on a Weds and didn't get them until following week. Would order more but they are very expensive.”

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Posted 8 years ago

“As a native New Mexican living in Hawaii now, I miss New Mexico's authentic chili during the holiday season. I was so glad to find a company that I loved back in NM that shipped to HI. My order came in two days like stated, and I could smell the chili as soon as I opened the box. I love the way the portion sizes are wrapped in tight bags and the Medium-Hot was not too spicy but had that kick. I will be ordering more soon! :)”

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Posted 8 years ago

“My green order arrived fine. My red order the styrofoam box had broken and the chile was no longer fully frozen- still cold but not frozen. Package seemed similar to green - but not fit as snug in cardboard box. Just wanted to let u know”

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Posted 8 years ago

“We lived in Las Cruces for 26 years so we thought we knew our chiles. I ordered Big Jim's, but so far they don't have the flavor I was hoping for. Perhaps I'll order Sandia next time. Ordering was a breeze, and it was on my doorstop when promised still frozen!”

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Posted 8 years ago

“Peppers arrived a day early. 5lb box weighed 7lbs. Almost all the peppers were still green and none were shriveled at all. Roasted them all within a few days and now searching for things to do with 7lbs of Hatch chiles. So far green and red chile pizza is a winner. $30 was a little pricey for only 7lbs of peppers but I can't say I'm disappointed in this impulse purchase. Can't wait for next season!”

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Posted 8 years ago

The Hatch Chile Store is rated 4.7 based on 12,269 reviews