The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, 3000, Calle Del Norte,, New Mexico
Rating: 4.69

4.7 Rating 13,024 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 13,024 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 6th March 2026

1777

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Box arrived yesterday, looking great. Good mix of size, color. Roasting today, found some moisture at the bottom of the box, 3 unrecoverable with mold/ spoilage. Should've taken it out of the box on arrival. The rest is solid.”

Helpful Report

Posted 6 years ago

Hi Duncan, That looks so wonderful. We are glad that most Chiles got to you in great condition. We hope you enjoyed the Chile! Thank you, Hatch Chile Store

Posted 6 years ago

“Only issue I had was that more than half of the chilies were rather small We’re talking 4 - 41/2 inches. When I’ve purchased them straight from the Grocery store they are much bigger. Thank you for responding to my question regarding my other order so quickly”

Helpful Report

Posted 6 years ago

Hi Nancy, We strive to provide prompt, wonderful customer service so that all of our customers are satisfied! The hot variety of Chile is our smallest variety so if you wanted something a bit larger and meatier, we would definitely recommend going with the medium or medium-hot. We appreciate the feedback and hope you enjoyed the Chile! Thank you, Hatch Chile Store

Posted 6 years ago

“I ordered 10 lbs. of frozen Sandia hot roasted green chile. I received it in good order (next day delivery). I cooked pork with potatoes and used a pack of green chile. It was good but the chile was not hot! In fact, it tasted like mild/medium. Not sure what green chile I have eaten when I visited New Mexico but this one did not have the same taste/flavor to it. It was missing that bold taste that I love that just makes me keep eating it and missing the distinct roasted green chile aroma that always makes my mouth water. I do not know how fresh these green chiles are from the time they were frozen to the time they were shipped to me but the box had a date. Note sure if that is the “used by” date. Again, it was good but not the flavor and taste that I was expecting. I’m hoping my next pack will be better.”

Helpful Report

Posted 6 years ago

Hi Maria, If the heat level or flavor is not what you expect, just give us a call and we would love to offer a discount on your next order of Chile! The heat level and flavor does vary each season but we hope you are satisfied with your next order! Thank you for the feedback! Thank you, Jordyn

Posted 6 years ago

“The product was very good the only issue I have is that I ordered it on July 1st and paid the additional cost to have it second day ship and did not receive it until July 10th.”

Helpful Report

Posted 6 years ago

Hi Eric, Unfortunately, the 4th of July holiday prevented anything but overnight orders from shipping the 2nd through the beginning of the following week. Best, Preston

Posted 6 years ago

“Ordered med hot Green Chile’s. Nicely packaged, good flavor, but a little milder than I prefer. Hopefully this years harvest will be hotter. I’ll be ordering again once it’s being harvested. Thanks for providing a taste of home for me now that I live in upstate NY!”

Helpful Report

Posted 6 years ago

Hi Alaric, If you are ever disappointing with the heat level of your Chile, give us a call and we would love to work with you and give you a discount for your next order. We love providing you with a little taste of home! We hope you enjoyed your Chile! Thank you, Jordyn

Posted 6 years ago

“Love the chile. Love that it was shipped. Hated that I thought I ordered the correct chile tonight the free 5 lbs but we didnt. You are the only place we get our chile from.”

Helpful Report

Posted 6 years ago

Hi Kim, We are so glad you loved the Chile because we love shipping it to you! If you ever notice that you accidentally ordered the wrong Chile, give us a call and we would love to fix your order before it ships! We are happy we are your Chile supplier! Thank you for the positive feedback! Thank you, Hatch Chile Store

Posted 6 years ago

“I can't wait to try the products! Thank you!”

Helpful Report

Posted 7 years ago

“The only reason you don’t get a five star is that I went to the site to pre order for the 2019 crop and thought that was what I was ordering. My chilies showed up a few days later and are the 2018 crop. I’m sure they will be fine. However, I saw some post some where , likely Facebook , that said you were taking pre orders. When I got the chilies I went back to the site and could not find where to make a pre order. Just kind of confusing. Maybe I just went too fast. Anyway , take a look. We have not tried the chilies yet but I bet they are perfect”

Helpful Report

Posted 7 years ago

“Chile pods were received a week earlier than the rest of the products. Chile pods ordered were hot, they had good flavor and fit the bill. Wish other options of XX or XXX hotness chile was available. Salsa was delicious, will order this again.”

Helpful Report

Posted 7 years ago

“Order arrived in a timely fashion, but the chili’s were partially thawed. Still usable, but I would hesitate to order during warmer months.”

Helpful Report

Posted 7 years ago

“The chili is delicious, of course, but I got medium heat and there was no heat to it at all. I even left the seeds in. So that was disappointing. It also seemed super expensive! Why was it so high?”

Helpful Report

Posted 7 years ago

“The delivery was met within the promised time. The only recommendation I would offer is for the Hatch Chile store to offer "sample" sizes for first time buyers. The required minimum purchase is 5 lbs; the scale of taste/spice is unknown. I would have preferred 5 lbs of chile of a variety to make a more informed choice of a favorite (mild-hot). Afterwards, I would purchase a follow on order of my preferred flavor. I have not ordered from other chile producers and will do so. I'll update my comments afterwords. So far, the chile has been wonderful.”

Helpful Report

Posted 7 years ago

“The chili’s are awesome! My only complaint is I paid for expedited shipping but did not receive one of my items within expected time frame.”

Helpful Report

Posted 7 years ago

“I love your chiles ..i only had an issue with the website billing ne twice but i got a call and everything was ok. I am truly sorry this had taken so long tp very back to you. I have ordered from you for two years in a row and have been extremely sastified each time! Thank you”

Helpful Report

Posted 7 years ago

“Chili's were much smaller than last year's chilis. They were tasty, but no heat. Hopefully next yesrs crop will produce meatier, hotter chili's. My order arrived timely and still frozen. Still the best company to order from. Charlotte A.”

Helpful Report

Posted 7 years ago

“The chiles look good as usual, but the packs were tightl frozen together when I took them out of the box, and I had to half thaw them before I could finally pull apart to put in my deep freezer with some paper towels to space them and refreeze. They arrived very cold, with a lot of dry ice remaining in the box, so I don’t think they thawed and refroze during transit. More likely packed and frozen together at one of your facilities. This is the first time I’ve bought the diced instead of whole chiles, so maybe that’s a factor also. Never had this issue with previous orders.”

Helpful Report

Posted 7 years ago

“Very efficient, timely service and great product. I'd give it a 5 star review except for the price. But, if you're a NM chile addict living in another part of the country you just have to deal with it.”

Helpful Report

Posted 7 years ago

“Customer service was quick to respond and made every effort to aid with purchase”

Helpful Report

Posted 7 years ago

“The chiles were 5 star if not more. Thank you. I ordered over the phone and asked for medium. The medium weren't hot enough. I would ask for a hotter one next time. Not due to Hatch, but the order was delayed twice, causing me to reschedule my tamale making party. I'd recommend ordering them earlier and freezing them, if you need them during the holiday. I will order again and probably order even more. Thank you.”

Helpful Report

Posted 7 years ago

“Delivery to Goldsboro was poor”

Helpful Report

Posted 7 years ago

The Hatch Chile Store is rated 4.7 based on 13,024 reviews