The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,268 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,268 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 23rd August 2025

Peter C

The Hatch Chile Store 5 star review on 24th July 2025

David F

The Hatch Chile Store 5 star review on 11th April 2025

Devin G

1751

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered med hot Green Chile’s. Nicely packaged, good flavor, but a little milder than I prefer. Hopefully this years harvest will be hotter. I’ll be ordering again once it’s being harvested. Thanks for providing a taste of home for me now that I live in upstate NY!”

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Posted 6 years ago

Hi Alaric, If you are ever disappointing with the heat level of your Chile, give us a call and we would love to work with you and give you a discount for your next order. We love providing you with a little taste of home! We hope you enjoyed your Chile! Thank you, Jordyn

Posted 5 years ago

“Love the chile. Love that it was shipped. Hated that I thought I ordered the correct chile tonight the free 5 lbs but we didnt. You are the only place we get our chile from.”

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Posted 6 years ago

Hi Kim, We are so glad you loved the Chile because we love shipping it to you! If you ever notice that you accidentally ordered the wrong Chile, give us a call and we would love to fix your order before it ships! We are happy we are your Chile supplier! Thank you for the positive feedback! Thank you, Hatch Chile Store

Posted 5 years ago

“I can't wait to try the products! Thank you!”

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Posted 6 years ago

“The only reason you don’t get a five star is that I went to the site to pre order for the 2019 crop and thought that was what I was ordering. My chilies showed up a few days later and are the 2018 crop. I’m sure they will be fine. However, I saw some post some where , likely Facebook , that said you were taking pre orders. When I got the chilies I went back to the site and could not find where to make a pre order. Just kind of confusing. Maybe I just went too fast. Anyway , take a look. We have not tried the chilies yet but I bet they are perfect”

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Posted 6 years ago

“Chile pods were received a week earlier than the rest of the products. Chile pods ordered were hot, they had good flavor and fit the bill. Wish other options of XX or XXX hotness chile was available. Salsa was delicious, will order this again.”

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Posted 6 years ago

“Order arrived in a timely fashion, but the chili’s were partially thawed. Still usable, but I would hesitate to order during warmer months.”

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Posted 6 years ago

“The chili is delicious, of course, but I got medium heat and there was no heat to it at all. I even left the seeds in. So that was disappointing. It also seemed super expensive! Why was it so high?”

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Posted 6 years ago

“The delivery was met within the promised time. The only recommendation I would offer is for the Hatch Chile store to offer "sample" sizes for first time buyers. The required minimum purchase is 5 lbs; the scale of taste/spice is unknown. I would have preferred 5 lbs of chile of a variety to make a more informed choice of a favorite (mild-hot). Afterwards, I would purchase a follow on order of my preferred flavor. I have not ordered from other chile producers and will do so. I'll update my comments afterwords. So far, the chile has been wonderful.”

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Posted 6 years ago

“The chili’s are awesome! My only complaint is I paid for expedited shipping but did not receive one of my items within expected time frame.”

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Posted 6 years ago

“I love your chiles ..i only had an issue with the website billing ne twice but i got a call and everything was ok. I am truly sorry this had taken so long tp very back to you. I have ordered from you for two years in a row and have been extremely sastified each time! Thank you”

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Posted 6 years ago

“Chili's were much smaller than last year's chilis. They were tasty, but no heat. Hopefully next yesrs crop will produce meatier, hotter chili's. My order arrived timely and still frozen. Still the best company to order from. Charlotte A.”

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Posted 6 years ago

“The chiles look good as usual, but the packs were tightl frozen together when I took them out of the box, and I had to half thaw them before I could finally pull apart to put in my deep freezer with some paper towels to space them and refreeze. They arrived very cold, with a lot of dry ice remaining in the box, so I don’t think they thawed and refroze during transit. More likely packed and frozen together at one of your facilities. This is the first time I’ve bought the diced instead of whole chiles, so maybe that’s a factor also. Never had this issue with previous orders.”

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Posted 6 years ago

“Very efficient, timely service and great product. I'd give it a 5 star review except for the price. But, if you're a NM chile addict living in another part of the country you just have to deal with it.”

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Posted 6 years ago

“Customer service was quick to respond and made every effort to aid with purchase”

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Posted 6 years ago

“The chiles were 5 star if not more. Thank you. I ordered over the phone and asked for medium. The medium weren't hot enough. I would ask for a hotter one next time. Not due to Hatch, but the order was delayed twice, causing me to reschedule my tamale making party. I'd recommend ordering them earlier and freezing them, if you need them during the holiday. I will order again and probably order even more. Thank you.”

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Posted 6 years ago

“Delivery to Goldsboro was poor”

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Posted 6 years ago

“The service was really good. Nicely packaged. It is quite costly, but you pay for the luxury of having it pre-roasted, peeled and packaged.. This chili is supposed to be medium hot. It definitely trended toward medium and some even mild. It is tasty though. I have been eating green chili all my life and I will say this is good and even though mild, has flavor.”

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Posted 6 years ago

“Chile’s are excellent but I ordered chopped and got whole.”

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Posted 6 years ago

“Chili's taste good. Delivery of order poor. I had to call and ask where my order was. Email said 3 to 5 business days. On 6th day I called and was told it was going to be the next week. I complained and they shipped the next day. Should not have to do this.”

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Posted 6 years ago

“Green chile received in good quality, was a bit expensive though.”

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Posted 6 years ago

The Hatch Chile Store is rated 4.7 based on 12,268 reviews