The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,206 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 11th April 2025

1745

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The chile was what I wanted and came when it was supposed to.”

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Posted 1 year ago

“Delivery arrived faster than expected, in perfect condition. Chilis were beautiful and very fragrant.”

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Posted 1 year ago

“Great Chilies! Great fast service!”

The Hatch Chile Store 5 star review on 23rd October 2023

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Posted 1 year ago

“Exceptional service! The chili is fresh and with great flavor! Would highly recommend!”

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Posted 1 year ago

“I’m very pleased with my delivery of hatch chiles. My order came on time and they were very fresh. They were exactly what I needed to recreate the green salsa I had on vacation. Thanks!”

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Posted 1 year ago

“I have been familiar with hatch Chiles for almost 40 years. And for the past 30 I have not been able to get hatch Chiles shipped to me because I didn't know about the hatch chile store. I do now and I'm making some of my favorite dishes using them. I cannot tell you how happy I am with the service the order that I placed and the people that I talk to in placing that order. Everything is wonderful thank you so very much”

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Posted 1 year ago

“Chili's came fresh the very next day after shipment. Smell brought me back to Las Cruces. Very good taste after roasting.”

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Posted 1 year ago

“They’re very clear they ship out on Tuesdays only. I’m half way across the country and it arrived Wednesday. Perishable items like chilies are always tough to ship and I got 1 bruised pepper (still usable) and the rest were perfect. I’m just so excited I can get in season, fresh hatch chilies shipped across the country without losing any quality. What a great deal!! Made chili rellenos and classic green chili and couldn’t be happier.”

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Posted 1 year ago

“Delightfully surprised! The packaging was amazing, the product was partially frozen and packaged with loving care, only regret is not buying more but there’s always next year!”

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Posted 1 year ago

“It was a pleasure doing business with you. I placed my order and it came off without a hitch great customer service and a great product. I was a little surprised that you ran out of mild but all in all you were great.”

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Posted 1 year ago

“Order went smoothly - I was out of town for a couple of weeks and requested and received confirmation that they would delay my shipment until I could attend to the fresh chiles. They shipped on Tuesday and I received them on Wednesday. Had my small chile roaster ready (which you can buy from these folks) and once they arrived, roasted them and had them vacuum packed and in the freezer that evening. Shipping and everything went very smoothly.”

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Posted 1 year ago

“Arrived on time, fresh and firm and the chili fragrance intoxicated my mind. Green chili cheeseburger, grilled cheese with bacon and green chili, green chili stew, ah...enchantment in paradise. Zia = Rainbows”

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Posted 1 year ago

“Just received Hatch Chile Peppers! They were packaged well and look great! I will be able to use them throughout the year! Thanks so much!”

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Posted 1 year ago

“Our order of chopped green chile arrived today, beautifully chopped and packaged. Some is already on the stove ina pot of posole. We had a shipping problem, our first shipment consisted of two empty dry ice bags, but I called and a new shipment was ordered right away. In the meantime we have enjoyed all the delicious sounding recipes that were sent in emails, and we will be trying them.l Great product, and very helpful customer service with our original order and the reshipment. I highly recommend the Hatch Chile Store!”

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Posted 1 year ago

“I would really like to know what type of Chile I received, the response was red Chile? I want to know what type ?”

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Posted 1 year ago

“I wish I would have taken pictures of my order, but it came in perfect condition. I roasted it immediately and am so happy with my order. Thank you again and look forward to ordering next year.”

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Posted 1 year ago

“Overall, the chili was in relatively good shape, medium spice, and good flavor! I received the chili late in the afternoon, so I started roasting the very next morning. I removed the chili from the box, so that it wouldn’t spoil. As I remove the chili, I noticed that there was a very large, spoiled, chili pod, at the bottom, of the box. I roasted a good portion of the day. I noticed that there were some other chilies that were spoiled around the tips and stems. (9-12) I had to pitch the spoiled chilies. I called and asked if you send the exact weight or send some extra due to problematic chilies. The response I received was “no”, and they couldn’t confirm if I even got my full order weight. I realize that it is late in the season but disappointed that your packing process didn’t monitor and catch the spoiled chilie and that caused others to spoil. If the chilies are freshly picked they should turn red, not spoil. Chilies purchased in this manner is expensive and I expected a better product. I would appreciate you acknowledging my concerns. The Hatch Chile Store responded to my review and offered to either pro-rate and provide a refund based upon the spoiled chilies or send me 3 jars of chopped green chilies. I chose to order the jars of chilies and they were delivered a few days later.”

Helpful Report

Posted 1 year ago

Hello - We are sorry to hear about the issues with your chile. We are more than happy to discuss this and someone is reaching out to you directly. We look forward to hearing back from you soon. - The Hatch Chile Store

Posted 1 year ago

“Wet reds got here today looks great making red sauce enchiladas tonight”

The Hatch Chile Store 5 star review on 18th October 2023

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Posted 1 year ago

“Great website, great service, and great communication throughout the whole process. You guys are the best! Not a bad chile in both boxes. Ripe, firm, fresh red. Could'nt ask for better.”

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Posted 1 year ago

“This is the third year I’ve ordered 25 lbs of red chiles. Always been excellent but this time I received about a third green. A little disappointed about that but the chiles are in excellent condition.”

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Posted 1 year ago

The Hatch Chile Store is rated 4.7 based on 12,206 reviews