The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, 3000, Calle Del Norte,, New Mexico
Rating: 4.69

4.7 Rating 12,938 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,938 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 6th March 2026

1777

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was hoping it was from this years crop not last years crop! Thought you would wait to fulfill the order when the first harvest was happening? ☹️”

Helpful Report

Posted 6 years ago

Hi Trish, You are welcome to request that we hold off on shipping you chile till this year's harvest is in if you place another order. That being said, the quality last year was exceptional so I'm not sure why it would make a difference. Best, Preston

Posted 6 years ago

“I received an email saying all mild and hot Chile’s were on sale...yes I missed the details, my mistake...however I found that misleading. Also I thought I was pre-ordering fresh Chile’s for August but again that was probably my mistake...usually I place an order in the spring for fresh Chile’s. Not sure what I did wrong, but the frozen Chile’s are fine.”

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Posted 6 years ago

“Thought these would be hotter, but they have good favor just not hot.”

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Posted 6 years ago

“Great delivery and customer service, but disappointed with the heat of the chile. I wanted medium heat, but the website said that the heat level was slightly milder than normal, so I ordered medium-hot. While the flavor is still good, the heat level is mild, at best. I am hoping that this is just a one-time anomaly.”

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Posted 6 years ago

“I had a problem with the website. Ordered the wrong size. I got a courteous resonse telling me there was nothing that could be done. Being a business owner myself I know that all situations can be made right. Disappointing”

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Posted 6 years ago

“I signed up for the monthly delivery, but wasn't given the discount the website advertised. I love the chile.”

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Posted 6 years ago

“The only complaint is that our Hot chili peppers were with no heat. I made a chili stew and left the seeds in to be hotter and it was so mild. I could not taste any of the chili pepper. I have ordered from you before and had found them very good. I was worried that the Hot would be too hot. Very surprised to experience no heat from the Hatch chili peppers.”

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Posted 7 years ago

“Ordered chopped chilies got whole ones!”

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Posted 7 years ago

“I'm sorry I like the can ones better to many seeds and cleaning drying & too hot. I wanted Mild to Med, not med to hot And honestly thought they were coming from Hatch not las cruces. to get will drive there to get cans/cases of them it will be worth 1200 miles”

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Posted 7 years ago

“My son loves getting Hatch chile in North Dakota. I ordered two 5 pound boxes of green and a package of dried red. The shipping takes a couple of weeks and there were problems with weather from the shipping company that added a day but the green chile got to my son in good condition. The red was shipped separately, we are still waiting for it to arrive.”

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Posted 7 years ago

“The store and its staff are excellent, very friendly and helpful folks who stay in touch and truly care about their service. The chiles are consistently great! This time the distributors who were meant to send the order were pretty terrible, a week late in shipping and then sending the box by a ridiculously circuitous route. The chiles did get to their destination and were still frozen and will be eaten with zest, but that' the reason for 3 instead of a 5.”

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Posted 7 years ago

“good chile but expensive”

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Posted 7 years ago

“Great Chile as always, but despite paying for expedited delivery, the order didn’t ship for 2 days after order and didn’t arrive for Thanksgiving.”

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Posted 7 years ago

“Great product...shipping, not so great. They may have improved.”

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Posted 7 years ago

“The mild is not good; better to buy can at grocery store. Frozenmed was ok. The red fresh was great. We roasted them froze them and they're gone now. We love the fresh red.”

Helpful Report

Posted 7 years ago

Hi Sharon, We'd love to know why you didn't enjoy our mild. Can you email us at support@hatch-green-chile.com with details? Thanks, The Hatch Chile Store

Posted 7 years ago

“I appreciate the extra effort that was extended to meet my deadline. The communication was lacking in the beginning, which could have avoided the misunderstanding. But all's well that ends well and I was satisfied with my experience.”

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Posted 7 years ago

“The chile was shipped on time and arrived within the 2 days promised. However, some rot had already started to set in. I was able to salvage about two thirds of it, but had to dispose of the rest. I’m assuming this is due to how late in the season I ordered and the heat across the country at this time of year.”

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Posted 7 years ago

“I'm revising my last review. I did get some nice Chile's the second batch on both my orders. They were acceptable.”

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Posted 7 years ago

“The Chili's arrived in beautiful condition, and had a nice flavor, however I was disappointed in the Heat level. I ordered what I had thought was a medium hot pepper however there was no heat at all. I emailed the company and received a quick reply offering me a 50% coupon if I wish. I never received the coupon.”

Helpful Report

Posted 7 years ago

Hi Susan, We never heard back from you regarding the coupon. Please email us at support@hatch-green-chile.com and we'll get you the coupon code. Thanks, The Hatch Chile Store

Posted 7 years ago

“I was quite disappointed in my chiles this year. I had written to request you postpone shipping my order (because I was in the hospital) and you were kind enough to do that for me. When my order did arrive the majority of the chiles had already started turning red, or were already well ripened. This was a week or so ago, when your emails indicated that it was the height of harvest time. . It leads me to suspect that you simply took the original box and held it aside until I asked you to ship. These were definitely not fresh-picked chiles ! I hope this suspicion is correct, because I would hate to think that was a fresh-packed order. As I said, I was extremely disappointed in the quality. Doris Bruntel”

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Posted 7 years ago

The Hatch Chile Store is rated 4.7 based on 12,938 reviews