The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, 3000, Calle Del Norte,, New Mexico
Rating: 4.69

4.7 Rating 12,938 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,938 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 6th March 2026

1777

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was not happy with price. 5 lbs. of chile for $35.00 is an exhorbitant price. Will not order from you again.”

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Posted 8 years ago

“Hello, I'm glad you asked, I just havent had time to reach out. We got our chile delivered to Rifle ,Co. when I opened the box the first few layers were beautiful then I seen a few meaning 8 whole chiles were mushy ornnot up to the standered I first pulled out once again beautiful chiles. I'm not sure if this is due to shipping? Anyhow we seperated them out and continued with our day of aroma therapy roasting green chiles in the middle ofnthe mountains! Cheers, Michelle A. Quick”

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Posted 8 years ago

“They were not nearly as big as last year.”

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Posted 8 years ago

“It was nice to send a gift from home to my daughter in law”

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Posted 8 years ago

“I enjoy the flavor of Hatch Chile, but my order came with about 10% of the chiles rotted. I contacted customer service and they sent back a reply that for fresh vegetables that was very good. Well I spent 30 years at my job and being right 90% of the time would have resulted in me looking for a new job. Maybe my standards are too high but 10% spoilage is not what I expected”

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Posted 8 years ago

Mark, It is always to be expected that a couple of pods will go bad in-transit when shipping chile. Anything over 10% is covered as "significant spoilage" by our shipping guarantee. The guarantee is available for you to read on the website and governs how we handle in-transit spoilage. Unlike most professions, when dealing with fresh produce shelf life and spoilage is always something that affects things. There isn't a specific thing you can do to alleviate the problem other than to offer a quality guarantee (which we do at 10% spoilage). I looked at the exchange you had with Mike and 3 pods in a 5lb box is less than 10% spoilage. If you'd like to ensure that 100% of your order arrives in perfect condition, you are always welcome to opt for expedited shipping at checkout. Overnight is pricey though and typically not worth the additional cost if you only lost 3 pods in the whole box ;-)

Posted 8 years ago

“Received my order however fresh chiles were a bit wilted from heat in shipping. Order not sent from hatch so not sure how fresh my chile order was.”

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Posted 8 years ago

Cecelia, your order was, in fact, sent from Hatch as outlined in the email we sent you. Albuquerque is the UPS hub which all shipments from NM pass through.

Posted 8 years ago

“My experience with my order of Sandia chili's from The Hatch Store is with some concern. My order arrived about 10 days after I ordered. However once they arrived, I immediatly opened the box only to find a handful of chili's that were dry rotted and a few even damaged (torn/split.) The remainder of my $51.00 order for 10 lbs. was peppers that after roasting them, they really seem somewhat mild. Not near the Xtra Hot that was advertised for Sandia chili's. I used to live in Albuquerque, so I know my green chili peppers. Somewhat of a let down, but I didn't want to take the time or effort to do any kind of return with them.”

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Posted 8 years ago

Hi Daniel, Our Sandia is advertised as Hot, not X-Hot and it appears that you did not opt for the recommended 2-Day Air shipping at checkout. As such your order is not covered by our shipping guarantee as outlined here: https://www.hatch-green-chile.com/shipping-guarantee/ That being said, I'm going to have a 5lb box shipped to you 2-Day in order to show you the difference in quality that you'll receive when you follow our shipping instructions. I think you'll be pleased and will be a lifelong customer once you see the difference. Thanks, Preston

Posted 8 years ago

“I love Hatch chiles. The order of 5 pounds came with 4”

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Posted 8 years ago

“Had 2 orders delivered. 1st order fine. 2nd order came 1 wk. later 6 chili's bad had to throw away, & about 6 more turned red red. Ordered both orders same day. Thanks”

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Posted 8 years ago

Hi Gloria, Did you call in about the issue? We re-ship chile when people have issues with our shipments. I'll slate your order to be re-shipped the first week of September when our next field of Big Jim is ready to harvest. Thanks, Preston

Posted 8 years ago

“Unfortunately, we had to discard about 1 lb. due to starting to go bad. Perhaps there's a better way to ship them? Otherwise, we love them!”

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Posted 8 years ago

Mary, Any time you have spoilage, please reach out to us as we guarantee our shipments. I'll slate your box to be re-shipped when our next field of Big Jim comes off. Thanks, Preston

Posted 8 years ago

“I didn't realize it would take so long to receive. Also when I did receive them 1/2 Were bad. But it was a nice taste of home when I did get them. Thank you.”

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Posted 8 years ago

Felicia, We'll be re-shipping your box in our next shipment. In the future, please reach out to us if you have spoilage so that we can make it right! Best, Preston

Posted 8 years ago

“My order arrived thawed and the inner box was wet from condensation. It seems my order shipped on a Thursday but did not arrive in a very warm Alabama until Monday afternoon. I reached out to “The Hatch Chile Store” and was told as long as the chilies were still cold they could be refrozen and would be fine to eat. I put them in the freezer but have not had a chance to use them in a dish, thus I’ve not yet verified they are still good.”

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Posted 8 years ago

Michael, That is not an appropriate response. We'll be re-shipping your order. Please email me with details as to who you spoke with on our support team. Thanks, Preston

Posted 8 years ago

“Chiles did not arrive on time and some the chilies had turned into mush.”

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Posted 8 years ago

“I'm sorry to write this about your shipping service wasn't what I expected my Chile to be inferior the Chile was rotten at the bottom of the box it was not straight and well formed on the the top the top I Just wasn't please”

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Posted 8 years ago

“The ones that survived tasted great! I ordered 25 lbs. of chilies and had to throw away 6lbs of them because they rotted and turned into liquid before they got to me. Ultimately, I ended up spending over $3 per lb. for the chilies I was able to use...not sure I'll be using this company again.”

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Posted 8 years ago

“Some broken in half and several with the top torn off I'm afraid.”

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Posted 8 years ago

“I ordered last year and they were outstanding. Received the same type chiles, Friday. I ordered them 2 day air. At least 5 lbs were rotten. We were home when UPS delivered and the one box, well you can guess the smell from rotting produce. Chiles were much smaller and did not appear to be fresh, but what you would find at the store after being on the shelf awhile. Not sure what happened. We stayed up Friday night roasting and freezing the remainder of our order. We ordered 50 lbs. of mild.”

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Posted 8 years ago

We've had a lot of rain this year which encourages spoilage. Anytime you have spoilage, please document it with a few pictures and contact us promptly so that we can evaluate a re-ship. Send an email to support@hatch-green-chile.com and someone will get the 5lbs that you lost replaced. Thanks, Preston

Posted 8 years ago

“Toooooo Expensive for what we got!”

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Posted 8 years ago

Mark, It looks like you ordered 2 5lb boxes for some reason, rather than a less expensive 10lb box. We also offer free shipping on 10lb boxes. As such you could have paid $30 less than you did and received the same amount of product. That being said, can you comment on the actual quality of what you received? We believe we produce an outstanding product which deserves a fair review of its quality.

Posted 8 years ago

“Green Chile from Hatch New Mexico is great! But, the chile ordered was WAY to EXPENSIVE... A N D ... when weighed... the green chile was a bit under weight - for the price and exorbitant shipping cost - unacceptable. And all of the packages ordered, 1 Mild, 1 Medium, and 1 Medium/Hot - they were all a mixture from mild to hot.”

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Posted 8 years ago

“First of all, I love the. Chili! I am on the automatic delivery every 3 months. The first time I was supposed to receive some chili it didn't come. So after a month or so, I called. The person checked and told me someone forgot to check the box for me to have automatic delivery. The chili was sent. Then 3 months later, again no chili. I waited another month and called. The person apologized and said they ran short of the type of chili I wanted and asked if I would be ok with peeled chili. I said sure and the chili was sent. This system needs some tweaking? Otherwise the chili is wonderful!”

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Posted 8 years ago

The Hatch Chile Store is rated 4.7 based on 12,938 reviews