The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, 3000, Calle Del Norte,, New Mexico
Rating: 4.69

4.7 Rating 12,936 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 6th March 2026

1777

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was my third year to order peppers. It was the first year I’ve been disappointed. They encourage ordering with expedited shipping. It took over 10 days to arrive and over half a dozen or more were rotten. They said they would reship ASAP. It has now been 10 days and I fear the arrival will yield the same. Ten days from NM to TX is not expedited in my opinion.”

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Posted 4 years ago

“25# Order was received in a timely manner. Found about 6 chilies spoiled - paid for guaranteed fresh delivery.”

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Posted 4 years ago

“Product arrived in good condition, but l played for two day delivery won't do that again.”

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Posted 4 years ago

“Took the order without telling me it would be a week or so! However it's the best green chili in the WORLD.!!!!!”

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Posted 4 years ago

“This year we ordered 25 lbs of Big Jim and 10 lbs of the hot Sandia and as usual the fruit exceeds expectation but we were disappointed in the spoilage rate on the Big Jim variety which was much higher than in previous years. The Sandia chiles arrived unfazed by the shipment.”

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Posted 4 years ago

“chilies were great thank you”

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Posted 4 years ago

“Always enjoy The Hatch Chile Store. Please check on our order of fresh green Chiles? When should we expect them. We also paid for expedited shipping/ delivery. Please see your attached message you left for us below. Thanks Mitch Tannenbaum”

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Posted 4 years ago

“Unfortunately, my last order did not fare well in the mail. Several peppers were spoiled so I didn’t get my money’s worth. However, this won’t stop me from reordering as this was the first time that this had happened.”

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Posted 4 years ago

“Having been enjoying Chile Rellenos every day since we received out 10 pound shipment. Unfortunately we lost quite a few Chiles in shipment. The loss of Chiles and the cost of shipment makes the rellenos quite expensive. I guess that's the price one has to pay for excellent Chiles.”

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Posted 4 years ago

“Shipment came early and really fresh. The sandias tasted as they should, hot and delicious.”

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Posted 4 years ago

“Great chili’s, great service..”

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Posted 4 years ago

“The good part first: the chilies were very fresh & I can’t wait to get cooking! The bad part: there were no instructions to the shipper to deliver this to my door. Instead, it was placed in a metal post box at the end of my street. They had been in that box for over 24 hours when I got the email that they had arrived. I live in Florida. Needless to say, I could have lost the entire shipment to rot in our heat & humidity. I was lucky. Please, put ship to door, not mailboxes.”

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Posted 4 years ago

“The Chiles arrived just fine, but an instruction sheet on how to roast and freeze would have been helpful. I did find information online. Mine are all roasted and in the freezer... Thanks”

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Posted 4 years ago

“A couple had rotted and a few had already turned red. But, all-in-all delicious as always.”

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Posted 4 years ago

“Chilies came in fine with only a few damaged but they roasted fine”

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Posted 4 years ago

“Peppers looked great, thanks for terrific service. Thanks Barry”

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Posted 4 years ago

“Last year I purchased mild so this year I bought the big jim medium thinking there would be a little more kick. However it still tasted like the mild. Or maybe it's just me. So next year I will buy half & half of medium and hot. However the chiles were great when they arrived. I started roasting and peeling and cooking the same day. They were a good size and in great condition. I definitely will buy again.”

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Posted 4 years ago

“Love my Chile’s”

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Posted 4 years ago

“I loved the preorder option because I was able to save and buy a larger amount. By getting in early I felt the chiles would be crisp and fresh. I was disappointed ithat they were wilted and by the following day those that I still had not time to finish roasting were beginning to turn. I understand the heat gets to them but sitting and waiting to pack takes it’s toll.”

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Posted 4 years ago

“They arrived right on schedule. However about 10% of the chilis were damaged from what looks to be a partially crushed box. Otherwise this would have been a solid 5 star review. The rest were perfect, large is size, and big in flavor. For sure, $7 a pound is pricey for chilis, but since they are 10 times better than out store bought chilis, it'll be hard not to place another order next year.”

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Posted 4 years ago

Hi Mark, I'm so sorry! Please reach out to our customer service team via email at support@hatch-green-chile.com about the damaged package. They will be more than happy to help. Thanks, Taylor

Posted 4 years ago

The Hatch Chile Store is rated 4.7 based on 12,936 reviews