The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,267 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,267 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 23rd August 2025

Peter C

The Hatch Chile Store 5 star review on 24th July 2025

David F

The Hatch Chile Store 5 star review on 11th April 2025

Devin G

1751

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The 🌶 were great. Disappointed that they were many that was ruined. They were causing others to start deterioration. I don't believe this is a problem with your company but postal service.”

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Posted 4 years ago

“Thank you for your service! I received my order in mostly good shape. There was a little spoilage from broken or damaged pods. Other than that I am very satisfied. My goodness, the first day, I roasted and vacuum sealed most of the shipment. The second day I made Green chile stew.. It was awesome. Thank you again.”

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Posted 4 years ago

Hey, Dale! We are so glad your enjoyed your chile! A little spoilage is totally normal in transit, but if there is anything more than a few pods, reach out to our support team at support@hatch-green-chile.com with pictures of the spoilage and how much chile was lost and we will take of you :) Thanks for sharing your experience! The Hatch Chile Store

Posted 4 years ago

“Great ordering experience. The seasoning I ordered has a great flavor except it is extremely salty!”

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Posted 4 years ago

“The peppers are great except I think they were mismarked mild for medium and medium for mild, but that makes it interesting. the second shipment the box got a little crushed but I didn't lose more than 3-5 peppers.”

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Posted 4 years ago

Hey, George! We are sorry you had some minor troubles with your orders. Thankfully, it sounds like they didn't mar your experience too badly :) If anything affects the quality of your orders in the future, let us know at support@hatch-green-chile.com and we will see what we can do for you! Thanks for sharing your experience! The Hatch Chile Store

Posted 4 years ago

“Thank you. Fresh roasted Hatch is the best! Can't buy it locally in FL. Great product and service.”

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Posted 4 years ago

“Everything thing came quickly and fresh except a couple of peppers but on the whole order was ok. Thanks.”

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Posted 4 years ago

“I ordered the original chili relleno’s back in May and they were fabulous so I re-ordered again expecting the same thing, Unfortunately the second batch was nowhere near the first batch there was hardly any cheese in 3/4 of them they were all supposed to be mild one came in that was triple X hot so I don’t understand what’s going on I wish you guys would do something about your quality control so this doesn’t happen to anybody else thank you”

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Posted 4 years ago

“I like working with you because you are right there in Hatch. Couldn't buy our chiles in person this year due to NM government restrictions on travelers in your state. Thanks for being there for our on-line order!”

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Posted 4 years ago

“Little pricy, but great product.”

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Posted 4 years ago

“I placed an order for chile and i recieved it in 3 days in very good conditiion.”

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Posted 4 years ago

“The chili's arrival with some starting to wrinkle, but they were good. I expected to arrive overnight but it took 3 days from the shipment date, and I paid for overnight shipping...”

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Posted 4 years ago

Hi Robert, I am so sorry! It looks like your order was delayed a day in transit. I have processed a refund for the difference between overnight shipping and 2-Day air. We don't know when a package arrives late unless the customer lets us know. Thanks, Taylor

Posted 4 years ago

“I ordered my chiles a bit late in the season so about 1/4 of the chiles were red, I would have preferred all green. The order arrived 1 day early, unfortunately there was a cluster of about 10 chiles that were moldy. I cleaned out the moldy chiles, roasted the rest and we now have a about 4 gallons of green chile pork stew in the freezer.”

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Posted 4 years ago

“Good work and friendly service. thank you”

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Posted 4 years ago

“The sauces are very good. I have not done anything with the chile pods yet. They look and smell very nice.”

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Posted 4 years ago

“The delivery came as ordered. Roasted as soon as I receive them. One was bad and couple others damage on tip just cut off. I haven’t yet tasted them since I froze them immediately after toasting. Delivery man said he could smell the Chile’s. I was a little disappointed expected them a little bigger. I used to buy NM chile when a big rig came into town and I would preorder. Just was a large order and it is just me now. But I do like the fact that I can order and have it shipped to my address. Thank you, I am set for the year until next August.”

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Posted 4 years ago

“Good communication and a great product”

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Posted 4 years ago

Thank you so much! Was there something we could have improved upon?

Posted 4 years ago

“Products are very tasty. My sauces have too much skin due to ineffective peeling. The shipping/tracking is misleading. I received notifications well before shipping. An overnight option would be nice. Lower cost for roasted/peeled chiles would be amazing.”

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Posted 4 years ago

“I loved the chili rellenos!!!! I would like to know the ingredients in the batter? Thanks”

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Posted 4 years ago

“ordered 5lbs of both red and green with free shipping and both packages arrived in prefect condition and roasted nicely made my first green chicken chili and it was great”

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Posted 4 years ago

“Only two peppers arrived in bad shape (leaking). The rest were fine.”

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Posted 4 years ago

The Hatch Chile Store is rated 4.7 based on 12,267 reviews