The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, 3000, Calle Del Norte,, New Mexico
Rating: 4.69

4.7 Rating 13,997 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 13,997 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-267-2067

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 11th September 2026

1933

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the New Mexico Sweet Onions 10lbs. When I received them the first 3 Onions were fine. Next time I cut into a onion it was rotted inside so I cut into 2 more they were also molded and rotting inside. I called The Hatch Chile store and they refunded $4. The next several Onions were also rotted inside. Hopefully their Chile is better but I will NEVER PURCHASED ROTTING ONIONS AGAIN! I live in Montana where it is cool so they didn't get too Hot to Rot! Beware of there onions!”

Helpful Report

(Hatch) - Posted 2 months ago

Hello Mary, I am so sorry for the confusion. We were only told that 3 onions were an issue, so we refunded 1/3 of the order for you. We did not know that there were more. If we had known, we would have adjusted accordingly. We did offer to send you a new box of onions. Onions will have issues if they are not used in a timely manner. I am happy to adjust the amount of the refund for you.

Posted 2 months ago

“I ordered chili stew and chili rellenos which were frozen both items were still frozen and delicious when made. I will definitely order these items again and again.”

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(Hatch) - Posted 2 months ago

“Sadly product came totally defrosted but the team at Hatch promptly fixed the issue and refunded me.”

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(Hatch) - Posted 2 months ago

“Love the fast delivery.”

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(Hatch) - Posted 2 months ago

“I have no complaints about he customer service as I had originally used an incorrect delivery address and it was resolved before my shipment was sent. However, I made a huge mistake by not confirming how many tamales were included in the order for $75. I was shocked to find out $75 bought one dozen tamales. SHOCKED!!!!! I haven't tasted them yet, but now matter how great they are, I would never pay $75 for 12 tamales. These are green chili and cheese tamales, so there isn't even any meat. I live in Arizona so hand made tamales are always available and usually sell for around $20/dozen on the high end. I won't be purchasing any of the pre-made products again...ever! I love hatch green chilis but they are not made of gold.”

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Posted 2 months ago

“Great products and very nice people to work with on orders!”

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(Hatch) - Posted 2 months ago

“Everything went smoothly, my son in NH is already planning meals with it.”

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(Hatch) - Posted 2 months ago

“Everything from The Hatch Chile Store is awesome!”

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(Hatch) - Posted 2 months ago

“RISTRA - SUCH GOOD QUALITY AND BEAUTIFUL!”

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(Hatch) - Posted 2 months ago

“The only kind of chili to buy, is fresh hatch. We now have a less expensive way to receive it all the way to Florida!”

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(Hatch) - Posted 2 months ago

“I ate two and I enjoyed eating them. It's great to have Southwest food again.”

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(Hatch) - Posted 2 months ago

“Thank you so much . I am excited to try this new flavor. I cant wait for the 10# fresh chilis in July. 😊”

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(Hatch) - Posted 2 months ago

“The chili I get in the jar is close to the taste of the fresh roasted chili I go to Santa Fe for”

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(Hatch) - Posted 2 months ago

“I found the customer service absolutely phenomenal. They corrected an issue immediately with no issues. Wonderful company!!!”

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(Hatch) - Posted 3 months ago

“Extremely dissatisfied with the quality of my food delivered last week. I was sold Green Chile Stew and Chile Rellenos from 2025 season. I am a returning customer and my first order was very hot that my eyes teared and my nose ran like it should. I used to live in Santa Fe and Albuquerque for years. Your new season is next month. Why was I not told I was paying for last years crop. You should have never sold it until at least July. My Green Chile Stew had NO heat and after defrosting the bag was only half filled. I asked for a refund and was given a reply that was totally unacceptable. Therefore without decent customer service from you, I have no choice to write poor reviews everywhere I can.”

Helpful Report

(Hatch) - Posted 3 months ago

“Great service!”

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(Hatch) - Posted 3 months ago

“good morning i received my order thank you, but the tamales were not good at all sorry there was hardly any meat in them. the outside did not taste good at all. if i may i would stick to growing your chili's but keep the cooking to someone eles.:)”

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(Hatch) - Posted 3 months ago

“Very good chili rellenos. Arrived frozen, taste great, and arrived the next day. Very happy with my purchase. Thank you.”

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(Hatch) - Posted 3 months ago

“The chile is awesome! I received in less than a week and it was packaged very well. Not much chance of breakage. Thank you!”

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(Hatch) - Posted 3 months ago

“Highly recommended”

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(Hatch) - Posted 3 months ago

The Hatch Chile Store is rated 4.7 based on 13,997 reviews