The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, 3000, Calle Del Norte,, New Mexico
Rating: 4.69

4.7 Rating 13,997 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 13,997 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-267-2067

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 11th September 2026

1933

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love your chili sauce. Reminds me of my mom’s recipe. So good. Tk you”

Helpful Report

(Hatch) - Posted 1 month ago

“I’ve been loving Hatch’s roasted chilis for over 450 years. My in-laws would go to NM from CO every year to bring home fresh chili. My favorite meal was Chili Verde.”

Helpful Report

(Hatch) - Posted 1 month ago

“Most of what I order are gifts for a dear friend who is my "person" when I need someone for just about anything. She had talked about waiting for Hatch chilies b to be available, but not being able to get as many as she wanted for her large family. She was thrilled when I got her a box of fresh chilies from you, but this time I ordered roasted chilies to save her time, and she was even more thrilled!”

Helpful Report

(Hatch) - Posted 1 month ago

“I ordered the Hatch medium Green Chili powder. It smells like the perfect seasoning.”

Helpful Report

(Hatch) - Posted 1 month ago

“The Hatch Chile Store is one of those rare businesses you love to work with. My original order was lost in transit through no fault of their own. After waiting for a couple of weeks I contacted them by leaving a message. They immediately took care of the problem by sending out a replacement which arrived promptly. I am currently enjoying that order and it's every bit as good as I anticipated. That kind of customer service speaks volumes about their operation. I look forward to enjoying their other products in the not to distant future. This place is a keeper!”

Helpful Report

(Hatch) - Posted 2 months ago

“Our Chile arrived on time and still frozen. We have or our son has ordered from Hatch Chile Store just about every year since we moved from Albuquerque 13 years ago. We are now in Florida and we have to have our Hatch Chile and this is the best place to get your fresh or frozen Chili's!”

Helpful Report

(Hatch) - Posted 2 months ago

“Hatch chili is all you need. Won't order any other chili. Have to have my yearly Hatch. Great customer service and shipping. Don't miss out, best purchase ever.”

Helpful Report

(Hatch) - Posted 2 months ago

“We recently ordered both sauces, salsas and chili Relenos from Hatch’s. They are all delicious and we will absolutely be ordering more. The salsa is so much better than we can buy in the local store! Thank you for your attention to detail ! We love it!!!”

Helpful Report

(Hatch) - Posted 2 months ago

“Your shipped items need more packaging to keep them frozen. Ours arrived cool but not frozrn”

Helpful Report

(Hatch) - Posted 2 months ago

“I ordered whole FROZEN Hatch Chili's The first order came GROSSLY THAWED ( actually warm ) The 2nd order came with 1 of 5 packs thawed; the remaining 4 were slushy I WORRY about my SAFETY FOOL ME ONCE ... FOOL ME TWICE ... Will not order FROZEN items from you again WE LOVE YOUR PRODUCTS ! You have a MAJOR FLAW in Packaging”

Helpful Report

(Hatch) - Posted 2 months ago

“I’m very pleased with their products. My recent order had one jar of chile missing, and they promptly sent me another, and didn’t charge me for shipping. Their products are great. I highly recommend.”

Helpful Report

(Hatch) - Posted 2 months ago

“I truly love the flavor of Hatch Hot Green Chile. Yum, I make a good enchiladas with it. I lived in the Mesilla Vally for 17 years. Now in WI I miss the flavor of New Mexico. Yum!!!!”

Helpful Report

(Hatch) - Posted 2 months ago

“Your onions are super delicious but half my onions fell out in shipping. UPS tried to tape the box back up but did a very poor job in doing so. I think the Hatch Chile Store should use stronger boxes for shipping. I contacted Customer Service immediately and will be sending me another box which your staff is top notch. Thank you.”

Helpful Report

(Hatch) - Posted 2 months ago

“Great onions. My family loved them.”

Helpful Report

(Hatch) - Posted 2 months ago

“i made an order and it was not delivered in time because UPS had problem. so i called people at Hatch and the fixed problem.”

Helpful Report

(Hatch) - Posted 2 months ago

“I ordered a box of frozen green chile and haven’t received my order after delivery company didn’t delivered my order after 3 attempt”

Helpful Report

(Hatch) - Posted 2 months ago

“Hate rating this so high, as I want it all to myself ... Been a Hatch green chili customer since the 1970's... Best green chilies on earth and still are. Just had a great Hatch chili rellenous casserole last night...”

Helpful Report

(Hatch) - Posted 2 months ago

“Excellent green chiles”

Helpful Report

(Hatch) - Posted 2 months ago

“I am native New Mexican living in Florida and have to keep green chile in my freezer at all times. My only issue with this order was that the delivery (through UPS) was delayed three days in Tennessee due to weather. I am not sure if their shipping trucks are freezer trucks, but their delivery trucks sure aren’t and the order was loaded early in the morning on the third day in the first hit (95 degrees) of the summer. It didn’t get delivered until after 1 pm and was partially thawed. I believe it is saved and have already enjoyed some. The chili itself is wonderful.”

Helpful Report

(Hatch) - Posted 2 months ago

“We live in Oregon. We are transplants from Albuquerque. Every person who loves “true” Mexican food, must have it shipped in from Hatch. This Hatch store is very responsive. I always have gotten great products. They have great premade items and well packaged green Chili. This is the only way we can survive here in the great Northern Pacific. It is so beautiful and they do have some Mexican restaurants which is not the same. I really enjoy ordering from here and they have some awesome recipes. I have used some of them. It’s like home. I can’t put my address because other transplants will be at my door for my Harch products. Order here. It is worth it”

Helpful Report

(Hatch) - Posted 2 months ago

The Hatch Chile Store is rated 4.7 based on 13,997 reviews