The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, 3000, Calle Del Norte,, New Mexico
Rating: 4.69

4.7 Rating 13,024 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 13,024 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 6th March 2026

1777

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These are wonderful people with a great product. My autumn chilies arrived in good order and taste just right. They roasted in my oven like a dream.”

The Hatch Chile Store 5 star review on 1st October 2025

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(Hatch) - Posted 8 months ago

“Excellent chile and customer service.”

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(Hatch) - Posted 8 months ago

“Heard about Hatch Chilis for years, but did not actually order a box until this year. Arrived perfect and fresh. Only thing I would change is waiting so many years before doing this- my family will be repeat customers for this farm for years to come! KUDOS! -Keith Summerville, Iowa”

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Posted 8 months ago

“After moving from New Mexico i missed having green chile was so thankful for these people that put hard work into making sure you have great quality and all around service.i suggest always buying from great people”

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Posted 8 months ago

“After moving from Texas up to the Northwest availability of Chile was very limited so I started buying all my chilis from The Hatch Chile Store. I always keep a nice supple of Roasted and frozen Chiles and a nice selection of the jarred Chiles. All I can say is thank you Hatch Chile Store you not only have great Chiles but you have always been a pleasure to work with,excellent customer service. Tom”

The Hatch Chile Store 5 star review on 27th September 2025

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(Hatch) - Posted 8 months ago

“I've always been very happy with the chile that I get from you. The late season X hot that you sent this year were spectacular. Thank you very much. Looking forward to next year.”

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Posted 8 months ago

“My order was shipped to the wrong address. I replied to the confirmation email before my shipment was sent to let them know the address delivery address was incorrect as well as called three times and left voicemails with the correct address and my Oder number with no return call. I was able to establish communication through PayPal. They will not refund or reship my order. They have said they will only ship less than half of the original order and not refund the difference. I also purchased the shipping fresh guarantee. Be careful they do not care about customer satisfaction. I was a repeat customer as well. After this I will go somewhere else”

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Posted 8 months ago

“I have been buying green and red chilis for many years from Hatch. They have always been absolutely delicious, fresh and well worth the wait and the money to ship them to me in Florida. I just received my reds and have roasted them. Just delicious as were the Big Jim’s. This company will make it right if for any reason you are dissatisfied which is highly unlikely. Cannot wait to make some delicious rellenos ! Thank you HATCH Chile Store.”

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Posted 8 months ago

“I received my chiles order, was packed good, all arrived in excellent condition, I will reorder again later on. Customer service is awesome, especially person named angel. So many items to peruse & order. happy there is such a company out there catering to us chili "nuts" :) thank you ,regards Steve”

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Posted 8 months ago

“You sent my order of 10 pounds of hot, unroasted Hatch green chiles. While they are still tasty, they are not hot and they are not Hatch chiles with that very distinctive taste. I am very disappointed. I've been roasting chiles in my oven for years without piercing them. This batch was different in that many exploded. I used it as an excuse to thoroughly clean my oven. I suggest you warn your customers and suggest piercing them before roasting.”

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Posted 8 months ago

“My fresh red chile arrived in great shape. The condition of the chile continues to be excellent. Looking forward to experimenting with the fresh red.”

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Posted 8 months ago

“We stopped by for half a bag of fresh roasted hatch chilies and it was a fun experience! Our friend there treated us well, explained the care necessary to keep them fresh on our travels and we luv'd watching the roasting process. Couldn't be more pleased! Thank you!”

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Posted 8 months ago

“Beautiful, freshly harvested Hatch green chiles straight to my door in Michigan. Thanks for delivering a little taste of home. I picked over the chiles and each was equally flawless. I will be ordering again next year!”

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Posted 9 months ago

“I sent chiles, rellenos, & tamales to a good friend in Arizona and he's delighted with them.”

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(Hatch) - Posted 9 months ago

“I placed my order for a 25lb box of medium heat Hatch Chilie, like magic, my order was processed, my tracking information quickly followed. My UPS driver was smiling as he carried my box to the door, "this smells great", he said as he handed my box over to me. My first box is roasted and ready for processing, just ordered a second box HOT which I splitting with my nephew who also ordered his own box of medium Hatch Chile when he saw my post on FB.”

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Posted 9 months ago

“We’ve been getting our green chili from you for years and have never had a bad batch. Great service, easy ordering, and quick delivery. Gives a taste from home.”

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Posted 9 months ago

“Exceptional customer service. Delivery on point. Their Hatch Chili speaks for itself....amazing.”

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Posted 9 months ago

“Always a great experience with the Hatch Chile Store!! Very communicative which really helps when I get worried about things thawing on their journey North!!”

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Posted 9 months ago

“Service awesome. Shipping awesome. The Chile this year so far was disappointing, perhaps due to harvest. Will try again later in the season.”

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(Hatch) - Posted 9 months ago

“Excellent experience! The website was easy to use, e-communication was abundantly clear, and my shipment of Mild Green Chiles arrived exactly as advertised: on time, very fresh, and -- MILD, as ordered! I will definitely purchase from The Hatch Chile Store again. Thanks!”

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(Hatch) - Posted 9 months ago

The Hatch Chile Store is rated 4.7 based on 13,024 reviews