The Rug Seller Ltd Reviews

Name: The Rug Seller Ltd
Address: 7 Trafford Moss Road, Astra Business Park, Trafford Park, Manchester
Rating: 4.73

4.7 Rating 21,363 Reviews

94 %

of reviewers recommend The Rug Seller Ltd

4.7

Based on 21,363 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

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The Rug Seller Ltd 5 star review on 25th February 2025

701

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service and good quality rug. The colour is more brown than grey, but good value.”

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Posted 9 years ago

“Delighted with quality and colour of rug----took rather too long to deliver.”

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Posted 9 years ago

“Easy transaction, very happy with purchase and delivery.”

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Posted 9 years ago

“ordered two whisper rugs. Wheat one was quick efficient delivery but the tungsten one is out of stock until May. I was informed of this v quickly and had the option of another choice, my money back or wait. Its not urgent so I am waiting. Pleased I made that choice as these are lovely silky shaggy rugs that give a luxurious look to your room.”

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Posted 9 years ago

“Rug arrived as expected. I am very happy with quality, colour and pattern. Slightly disappointed no instructions as to how to attach the underlay, I had to ring up to enquire, even after whilst it attached ok, not ideal”

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Posted 9 years ago

“Pretty decent runner rugs for the price, just need to cover my awful laminate wood floor in the cooridor, but I need to get some anti slip mats also. Not amazing quality, but like I said, good for the price, the pile is quite soft but feels quite hard and not cushioned very well, but overall does the job. Would recommend.”

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Posted 9 years ago

“Great selection and speedy delivery but no prior information about delivery time other than 24 hour email to say to inform them if it has not arrived within day - no notice to arrange someone to be in to accept delivery.”

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Posted 9 years ago

“Pleased with the rug I bought, I received emails informing its progress up to delivery which arrived on time and in excellent condition.”

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Posted 9 years ago

“Easy to order online, rugs came within the allocated delivery time and I was told when they were on their way. Rugs good for the price - will order from them again”

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Posted 9 years ago

Thank you very much for your lovely review. If you would like to share a photo of your new rug on our Facebook/Twitter pages, you could win a £50 Rug Seller voucher! Regards, Amanda

Posted 9 years ago

“Very please with my purchase and the fast delivery good value for money”

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Posted 9 years ago

“Prompt delivery and driver followed instructions about where to leave it as we weren't in. Rug looks good. A little more creamy in colour than it looks online.”

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Posted 9 years ago

“prompt and efficient”

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Posted 9 years ago

“I have a number of your rugs which have all be delivered on time. My last purchase is not quite the colour in the photographs, as one photo shows it as being more yellow, when in fact its more cream, but it nevertheless fits in very well with my colour scheme.”

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Posted 9 years ago

“Fast delivery without any problems first class would use again”

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Posted 9 years ago

“EXCELLENT SERVICE. GOOD WEBSITE PICTURES. VERY SATISFIED WITH MY PURCHASE”

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Posted 9 years ago

“good service, good quality ,very practical ,good value.very pleased with overall look .”

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Posted 9 years ago

“I bought 3 small rugs which are lovely and I am thrilled with them. They feel good quality but only time will tell. I received them about 3 days after ordering which was fine as I ordered them on a Friday. My only criticism would be that when I was sent an email saying that the item had been dispatched and was with UPS there was no tracking information/reference so the link directed me to the UPS website but I couldn't do anything after that.”

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Posted 9 years ago

“The rug is great! Exactly what I wanted and the quality seems really good for the price. Only issues I had was with the order getting placed - I realised the payment had come out of my account without any confirmation of the order. However, once I called up my enquiry was handled swiftly and efficiently (with a small blip about the rug now being discontinued!!). I got the exact rug I wanted, when they said they'd deliver. So I'm a happy customer who will use therugseller.co.uk again for sure!”

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Posted 9 years ago

“Very pleased with our rug which was just as described. Plenty of good contact regarding delivery etc and nice prompt delivery. We are very happy and will get our next Rug from Rug Seller. Thank you”

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Posted 9 years ago

“My rug is lovely for the price I paid, sent out very quickly would definitely use this company again”

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Posted 9 years ago

The Rug Seller Ltd is rated 4.7 based on 21,363 reviews