The Rug Seller Ltd Reviews

Name: The Rug Seller Ltd
Address: 7 Trafford Moss Road, Astra Business Park, Trafford Park, Manchester
Rating: 4.73

4.7 Rating 21,363 Reviews

94 %

of reviewers recommend The Rug Seller Ltd

4.7

Based on 21,363 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

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The Rug Seller Ltd 5 star review on 25th February 2025

701

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery time , had to pay extra for a Saturday delivery as I work in the week.Lovely rug”

Helpful Report

Posted 9 years ago

“Arrived when promised, colours in rugs were darker than anticipated, but still lovely. Would buy from The rug Seller again.”

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Posted 9 years ago

“I purchased these rugs in the belief that they are washable. They have quite a firm rubber type backing so I hope that this is the case. Also, the pile was not as long or thick as I expected.”

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Posted 9 years ago

“It was all fine - no problems”

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Posted 9 years ago

“Very good servis and very good quality Thank you”

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Posted 9 years ago

“This is a beautiful rug and well worth the money however it is a lot darker than i expected because the picture i saw seemed to show different brownish shades.”

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Posted 9 years ago

“The rug I wanted was out of stock but Rugseller poeple were very good and offered different options and the one that came was lovely - just like the picture, and is gorgeous and fluffy, just what I wanted. We had a bit of a mix-up with the delivery people but the rug came within a week which is pretty good. The dogs love it too.”

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Posted 9 years ago

“Good transaction, lovely product. UPS let the seller down, rug ended up a week late as the courier fluffed the original delivery window. Would use again despite that.”

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Posted 9 years ago

“Good service, prompt service on the delivery. I will use rug shop again.”

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Posted 9 years ago

“I ordered an Aubusson rug in bottle green on 23rd January 2016. I received an e-mail to say it was pout of stock. I chased on numerous occasions to be given various dispatch dates which didn't materialize. However, in the end the Warehouse Manager collected my rug personally and I was upgraded to a morning, next day delivery from UPS. I received the rig today, just before 11:00 am and I am delighted with it! The colours are exactly as advertised and the quality is really good! I am delighted! Well worth the wait. Thanks to all at the Rug Seller: Sarah, Sophie, Jack etc. Chris Wilson. S.Wales”

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Posted 9 years ago

“Rug was delivered on time and as expected. Good value for money.”

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Posted 9 years ago

“Easy transaction, excellent product and price BUT Rubbish delivery, took time off work, they guaranteed a delivery date BUT two days ahead o this our rug was left leaning against the patio doors, in a puddle in torrential rain, when we contacted them all they said was we asked our delivery agents to deliver on the doe infused date”

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Posted 9 years ago

“I LOVE THE RUG - THE COLOURS AND QUALITY OF IT ARE EXCELLENT. IT TOOK A WEEK TO ARRIVE, BY WHICH TIME I WAS BACK AT WORK, BUT UPS WERE EXCELLENT AT HOLDING THE DELIVERY UNTIL I GOT HOME AT 4pm. I AM VERY PLEASED AND WOULD RECOMMEND THE SERVICE TO ANYONE - BUT WOULD ORDER IT SOONER!”

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Posted 9 years ago

“The rug was fine, over all quailty ok...was told when rug was despatched, but not when it was going to be delivered, only by chance i walked back in to receive.”

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Posted 9 years ago

“Quick delivery, great rug which is good quality for the price. Very pleased!”

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Posted 9 years ago

“Carpet arrived promptly - may buy another smaller one”

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Posted 9 years ago

“The service was very good on delivery but on receiving the rug I wasn't happy with the colour. I contact the company who said there was a 14 day return policy and they kindly sent me the links for return couriers. Within that correspondence it stated that I had only 5 days to return the good which I was not able to do within that time scale due to work commitments and finding courier at short notice.”

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Posted 9 years ago

“The service from the Rug Seller was very good - the rug we ordered arrived within 5 days, and a refund issued the day after we returned it. I would not recommend buying a rug online without seeing it. The brightness of the screen and lighting of the photos can give an entirely false impression of the appearance. We were very disappointed with the appearance of our ordered rug when it arrived. Plus there is the inconvenience of finding and paying for a signed-for courier service to return it.”

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Posted 9 years ago

“Nice rug great price quick delievery”

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Posted 9 years ago

“Good service. Nice product. Good value.”

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Posted 9 years ago

The Rug Seller Ltd is rated 4.7 based on 21,363 reviews