The Rug Seller Ltd Reviews

Name: The Rug Seller Ltd
Address: 7 Trafford Moss Road, Astra Business Park, Trafford Park, Manchester
Rating: 4.73

4.7 Rating 21,364 Reviews

94 %

of reviewers recommend The Rug Seller Ltd

4.7

Based on 21,364 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

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The Rug Seller Ltd 5 star review on 25th February 2025

701

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt easy to use service both website and delivery”

Helpful Report

Posted 7 years ago

“Great service beautiful rug. Will definitely use the rug seller again. Thank you.”

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Posted 7 years ago

“Very good value and arrived when they told me they would. The pictures were accurate and the rugs feel lovely too. I would use the Rugseller again. Very courteous on the phone.”

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Posted 8 years ago

“would have rated 5 star if it were not for the appalling delivery service by the carrier UPS. Having been advised that the parcel had been delivered at 11:01 on Monday and left at the 'front desk' I emailed UPS to advise that not only had we not received the parcel but we didn't have a front desk. By Wednesday I still hadn't received a response from UPS and eventually discovered from the rugseller that it had been left at the Willersey Store in a village 2 miles away. The parcel was eventually received Friday afternoon. Not amused”

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Posted 8 years ago

“The quality of the rug was very disappointing I have had rugs before and been highly delighted.”

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Posted 8 years ago

“I wanted a rug with terracotta and deep turquoise in the pattern, this I found on the rug sellers website, Ordered and delivered easily, very pleased with this purchase as I have been with previous purchases, thank you”

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Posted 8 years ago

“This is the second rug I have ordered from The Rug Seller. The quality is fantastic, and no doubt I will be ordering more in the future. Jean Robson”

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Posted 8 years ago

“I absolutely love my new rug. It's fabulous quality and as the photographs on the website were so clear, I was thrilled when it arrived because it was exactly as described; colours, textures etc. It has a really sturdy backing on it too. Thank you. I've already recommended you to two friends.”

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Posted 8 years ago

“Ordered 2 gray rugs but when they arrived they were cream,so phoned to explain,they asked for a photo I sent them two which they could clearly see they were cream.Then they asked what colour does it say on the sticker rug it said grey to be told well you have received the right ones.😡😡😡They must coloured blind.and had to pay for the return.”

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Posted 8 years ago

“We are still waiting for the rug we ordered in March. To start with it was out of stock and we were kept informed. Then, when it came back into stock the first rug was 'lost' at the couriers and guess what, the 2nd rug they despatched has also been 'lost'. I'm losing the will at the moment and will be asking for my money back if nothing resolved within the next few days. A very frustrated customer.”

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Posted 8 years ago

“The rug we purchased was thicker than anticipated. It goes well in our living room.”

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Posted 8 years ago

“Lovely Scion fox rug Arrived on time packed well Very good service.”

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Posted 8 years ago

“love this rug it goes with any colour scheme, very good quality. Also arrived when I was told it would”

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Posted 8 years ago

“Great quality rug! Great price! Replied to my emails straight away and was able to collect parcel from local shop instead of staying in all day!”

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Posted 8 years ago

“Really lovely rug .Was nice in the picture but looks even better down on the floor . Colours are lovely. Very pleased with service as always .Will definately order again from The Rug Seller.”

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Posted 8 years ago

“An efficient service, excellent range of rugs , at competitive prices.”

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Posted 8 years ago

“Prompt service. The Rug ordered was delivered within the time dates given. I am pleased with both my rug which is of good quality, and with the Rug Seller Service.”

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Posted 8 years ago

“I love the rug, it's just what I ordered. Delivery was prompt and I was kept informed how my order and delivery was progressing.”

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Posted 8 years ago

“They Didn't bother being diligent with stock taking thus took my money for a carpet not available for 3 months ! To add to that they didn't actually contact me until and only after I had to chase them after being kept waiting by them " in the dark " and when they did actually start communicating they failed to properly understand the gravity of their failure to take responsibility nor understand the appearance of their poor service, inefficiency and chaotic conduct - worse they continuously wrote with empty hollow excuses; For example I paid with pay pal. Their resoinse to taking money for a carpet not in stock was they take the money so as to not retain card details on file! They do not have my card details. This firm sadly displayed an extraordinary Ineptitude. The management still haven't contacted me to enquire how I wish to procced given they still have my money but I don't have a completed order ! pity because I had high hopes with this rug " seller " and intended to buy more rugs ....I can live with one off mistakes but when you see the emails, they reveal a " laid back" and perpetual excuses attitude which is painfully unprofessional.”

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Posted 8 years ago

“Excellent service. Delivered on time. Will be back.”

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Posted 8 years ago

The Rug Seller Ltd is rated 4.7 based on 21,364 reviews