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The Rug Seller Ltd Reviews

4.7 Rating 20,867 Reviews

79 %

of reviewers recommend The Rug Seller Ltd

Company Reviews

Product Reviews

4.7

Based on 20,867 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About The Rug Seller Ltd:

The Rug Seller is passionate about interior design and we love the feedback from our customers to help us to keep improving our products and services. We have grown to be the UK's leading rug specialist with over 21,000 available to buy online or in our Manchester showroom.

We stock designer brands including Calvin Klein, Wedgwood, Ted Baker, Sanderson plus many more.

Shop with confidence with Free UK Delivery, Lowest Price Promise and No Quibble returns.

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

The Rug Seller Ltd 5 star review on 23rd April 2024

The Rug Seller Ltd 5 star review on 23rd April 2024

The Rug Seller Ltd 5 star review on 15th April 2024

The Rug Seller Ltd 5 star review on 10th April 2024

The Rug Seller Ltd 5 star review on 8th April 2024

The Rug Seller Ltd 5 star review on 24th March 2024

The Rug Seller Ltd 5 star review on 14th March 2024

648

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately we had a very late delivery on the rug we chose (ie 2 + months), which we were not warned off when ordering. Otherwise rug is acceptable now received, perhaps a littler darker than portrayed on the website (which was a little dissapointing).”

Posted 5 years ago

“Rug arrived well and securely packaged. I’m still making my mind up about it. The lighter part looks a bit too yellow as if the colour has run, but I’ll give it time to grow on me. I appreciate the comprehensive care instructions sent and will certainly follow them.”

Posted 5 years ago

“Rug was great, but we had to return it because the wife didn't like the colours when it turned up (it didn't look like it had Brown strands in the pics). We've reordered in a different colour but it's cost £14 to return it.”

Posted 5 years ago

“Hi there,beautiful rug,but how long before the shedding stops ? Please advise,thanking you in advance......kind regards Jeanie 🌹”

Posted 5 years ago

“The order and delivery was okay but unfortunately the design of the rug has an aberration on it which I only noticed after I cut off the tags. Also I bought a hug rug from Lakeland the exact same size but different design and that seemed much thicker than this one. This one is shedding cotton whereas the one I got from Lakeland is not (though bought earlier)”

Posted 5 years ago

“They forget to dispatch my rug, but quickly dealt with it.”

Posted 5 years ago

“The guy I spoke to on the phone was very polite and made the resend of the delivery very easy however it was a little disappointing that there was a delay due to the Incorrect address was given to the driver.”

Posted 5 years ago

“Rug was just what we wanted. Wait was a bit long at 11 days.”

Posted 5 years ago

“Very good price however it took 20 days to arrive”

Posted 5 years ago

“By eventually delivering my rug did take a few weeks !!!!”

Posted 6 years ago

“The price was good but it took 24 days to arrive.”

Posted 6 years ago

“Rugs are lovely as I’ve ordered them before direct from hug rug. Using the rug seller Ltd they took nearly 3 weeks to arrive so as long as you don’t want them quick you are fine”

Posted 6 years ago

“The price made me happy - not the delivery time”

Posted 6 years ago

“Delivery was prompt and we were kept notified. The product itself seemed overpriced for what it was. It was basically the same as the non-slip underlay you can get at Ikea but seemed about 3 times as much. I had thought it would be something thicker offering a bit of insulation and 'give' under the feet.”

Posted 6 years ago

“These rugs were inexpensive however the colour described as grey was more brown than grey”

Posted 6 years ago

“My rug is beautiful exactly like it is in the picture the only thing is that when it was delivered it was rolled very tightly so now it has like little waxes in the rug were it has been rolled can't see to get the rug flat always got waves in it ...won't go flat”

Posted 6 years ago

“I am very pleased with my rug, it is good quality and excellent value for money. The only complaint was having to wait quite a long time as it was out of stock when I ordered.”

Posted 6 years ago

“The rug is lovely and feels soft to touch. However it is smaller than I wanted. But had opened, so too late to send back.”

Posted 6 years ago

“Our order took a very long time to come which was annoying BUT we were pleased with the communication and updates on the order status. Now our rug has arrived, we are happy with the quality and the colour. I would buy from you again but I think if the order was to be delayed again, we would cancel and go elsewhere. Thank you.”

Posted 6 years ago

“The Rug Seller gives one the platform to buy beautiful, premium rugs. However, I find it odd that one has to pay so much to be able to return a rug. I think there should be a better way of handling returns in order to guarantee maximum customer satisfaction.”

Posted 6 years ago

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The Rug Seller Ltd is rated 4.7 based on 20,867 reviews