The Rug Seller Ltd Reviews

Name: The Rug Seller Ltd
Address: 7 Trafford Moss Road, Astra Business Park, Trafford Park, Manchester
Rating: 4.72

4.7 Rating 21,365 Reviews

94 %

of reviewers recommend The Rug Seller Ltd

4.7

Based on 21,365 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

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The Rug Seller Ltd 5 star review on 25th February 2025

701

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great, speedy service. Excellent rugs!”

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Posted 3 years ago

“Good products, good service but please stop bombarding me with daily messages. When I need more, I'll get back to you but look elsewhere if the bombardment continues.”

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Posted 3 years ago

“The rug arrived within the stated time, very well packed. It is a beautiful addition to our lounge, really luxurious, I would not hesitate to buy further items from this company”

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Posted 3 years ago

“Very good value Excellent service”

The Rug Seller Ltd 5 star review on 8th May 2023

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Posted 3 years ago

“Very good service. Good quality rug.”

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Posted 3 years ago

“Great rug at a great price and delivered swiftly. Very happy”

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Posted 3 years ago

“Excellent customer service from the Rug Seller. I had to return one rug and swap another for a larger size. The customer service team were super helpful in facilitating this.”

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Posted 3 years ago

“I ordered a rug and had to repeatedly chase the delivery with two promised deliveries that never showed. After 3 weeks I asked for a refund and was told I’d need to wait until the rug had been returned the warehouse despite me never receiving it. Pretty disappointed.”

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Posted 3 years ago

“Excellent speedy delivery. Colours true to online picture so really pleased with purchase.”

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Posted 3 years ago

“I needed to return the rug I ordered on this occasion which I found to be complicated time consuming and costly. Not just a returns label is required, be aware.”

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Posted 3 years ago

“Delivery was good and ordering process straight forward. Unfortunately the rug did not resemble the shade of colour shown on the website, if we had seen the rug before ordering we would not have proceeded with the order. We will not be purchasing such an item or similar items on line in future.”

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Posted 3 years ago

“Excellent communication and service. Would highly recommend.”

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Posted 3 years ago

“Love my rug . Great quality and delivery quality service”

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Posted 3 years ago

“I was sh_gg_d after lifting this rug into the lounge and lay on the floor like a pile of pain after unpacking it. I thought I was tufter than that. Fabulous colour, feel and texture. Very satisfied with the service, the choice and the delivery. Already told my neighbour and she has just bought one too from you.”

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Posted 3 years ago

“Very pleased with my new outdoor rug x lovely good quality product . Nice design x”

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Posted 3 years ago

“Our rug arrived within just a few days and I am pleased with the product so far. The rug is moulting a little but no more than as expected for a new rug. I love the colour too as it goes well with the rest of my decor/furnishings. I found the price to be very reasonable too.”

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Posted 3 years ago

“Very pleased with this hall rug beautiful pattern and great quality- an asset too any hall. Delivery was prompt.”

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Posted 3 years ago

“Colour & edging of rug not as expected.”

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Posted 3 years ago

“Received my rug extremely quickly and we are very pleased. Great service and fast delivery. Couldn’t ask for anymore”

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Posted 3 years ago

“I love the rugs from The Rug Seller and this beautiful hallway runner is no exception!”

The Rug Seller Ltd 5 star review on 30th April 2023

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Posted 3 years ago

The Rug Seller Ltd is rated 4.7 based on 21,365 reviews