The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,240 Reviews

8 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,240 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 9th April 2025

Matthew Fisher

The Range 1 star review on 6th February 2025

Frustrated From Gloucestershire

The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

280

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't buy from the range I placed an order for 2 of these lights 3/10/2022. 2 days later I received an email saying ' they are not in stock and my order has been cancelled. Its now 8th Oct and I still haven't received any refund, YET THEY ARE STILL SELLING THEM FOR HOME DELIVERY!!!If you haven't got it don't take people's money!!! I will never purchase anything from the Range again.Absolutely disgusting taking money from people for goods you don't have.”

Helpful Report

Posted 2 years ago

“DO NOT ORDER for home delivery!!! The Range do not deliver when they say! They use a delivery company that you cannot contact and who doesn’t know the meaning of communication. When you complain to the range they completely ignore you. When you advise them you won’t be home for the day they decide to deliver, again they ignore you. Shocking customer service, will never order from them again.”

Helpful Report

Posted 2 years ago

“BEWARE NEVER USE THIS ONLINE SERVICE!!!!!!!!!! Absolutely diabolical service. Ordered a bed and mattress. The day after delivery I got an email saying due to high demand it has been delayed. A week of trying to sort it out I was told its not in stock with no estimated delivery date. 😡The company then cancelled the order and issued a 7day refund and we had to place a new order. So fundamentally paying twice. Customer service is the worst I have ever experienced. BEWARE IF THEY CANCEL YOUR ORDER THEY WILL NOT ENTERTAIN A COMPLAINT. Also no complaints procedure hmmm daylight robbery”

The Range 1 star review on 7th October 2022

Helpful Report

Posted 2 years ago

“I ordered a treadmill from The Range, it was an item from one of their "trusted partners". The item arrived late and no tracking number was provided so knowing when to take time off work to receive it was a nightmare. The Range cited the "trusted partner" issue when I queried lack of dispatch information. The item arrived in a box so filthy I can't have it in my house and it stays in the porch (black muck and bird poo). I took the item out and it is covered in deep scratches on what should be a new LED touch screen (that had no protective cover on). Despite the obvious damage I set it up to see how the equipment functioned and it wouldn't even switch on. This was only the start of the nightmare. The range only accepts contact by message in these circumstances so I messaged with photographs and was told to wait 4 days for a response. The "trusted partner" has since avoided my requests to collect the treadmill and issue a refund, it is still sat in my porch and I'm out of pocket. They offered to replace the treadmill with a "cat litter box" so they don't even care to review my complaint properly. I asked the Range to intervene properly by telephone and they said it is between me and the supplier, despite me ordering from their website, my payment went to the Range and the experience being in direct contradiction to the Ts & Cs of sale. I am anticipating needing to raise a formal dispute via the Ombudsman and my bank because they are beyond incompetent and have shown no customer care. In a cost of living crisis, to withhold nearly £300 from customers and send broken items is beyond bad. I'll never order from them again and have circulated my experience on social media to advise everyone else to avoid this retailer at all costs.”

The Range 1 star review on 6th October 2022

Helpful Report

Posted 2 years ago

“ordered a bed online, arrived late, with wrong and missing parts. Been six weeks now after no end of phone calls and emails and got absolutely no where with an exchange. At my wits end now and what to do as my 10 year old is without a bed and can't get another one from elsewhere as all my money went on this bed . £249 bed no good. Customer services are a waste of space. All I'm getting is we're waiting on supplier. I'm just asking for an exchange. Can't be that hard to do.”

Helpful Report

Posted 2 years ago

“Ordered a gate through the range (the range plus) which is meant to be hassle free but trying to return a gate which was poor quality and damaged was the single worst experience returning anything in my life. I asked to return it the emailed back 10% discount, no, emailed back 20% discount, no, this time 30% discount so I can go and buy spray paint to paint it myself. And even after that to get confirmation that I would be collected on said date... Still nothing back. I may buy stuff in store but never again online in fear it's not from the range and from the range plus. Absolute embarrassment customer service, and when they didn't email me back for several days they blamed it on short staff, no apology just excuses. I've never left a review re bad experience but this one really got me.”

Helpful Report

Posted 2 years ago

“The worst company you can deal with, very appealing costumers service, please please do not buy from them you will regret.”

Helpful Report

Posted 2 years ago

“The worse company one week waiting for return no one back to me.. don't buy from this company specially online is not easy to do return. never again 👎👎👎👎👎👎”

Helpful Report

Posted 2 years ago

“I am trying to return an item and waiting for them to get back to me 5 days so far.Would never shop there again I have never heard so much rubbish about returning an item. I feel if you bought through them and paid them the money they should do the return. Trading standards need to look at hiw they work,would not be bad if they got back to you and dealt with it.”

Helpful Report

Posted 2 years ago

“Wanting to avoid a wasted journey, I called the Torquay branch to ask about the availability of a product. I was told it was available. I couldn't find it once there, asked someone on that department who had no idea. I then went to the customer service counter and after waiting for ages was told that the product wasn't in stock ! No smiles or apologies. Very annoying !”

Helpful Report

Posted 2 years ago

“Scored a 1* because 0* sent allowed. Bought a garden parasol which had two holes in it. Eventually got a replacement agreed, when that eventually arrived it was worse then the first one. Finally today they have collected the whole thing, I guess now I have to fight to get a refund🙄 Customer service is simply shocking, the worst I have ever encountered. It’s hard to tell if it’s incompetence or if they are just deliberately disingenuous”

Helpful Report

Posted 2 years ago

“I have been using the local shop for years and the price value ratio on most goods has been ok. Recently I have noticed that a lot of the goods don't display a price and those that do are more expensive than shown when they go through the till at check out.. On each of the last three visits I have queried this; the latest being today when 3 of the 5 kitchen cleaning items I wanted were: £2:26, £1.49 & 74p more expensive than that displayed on the shelf. Today I was unconvincingly told prices had gone up and they hadn't got round to updating the prices displayed. Surely they should sell at the price displayed, but no, it was a matter of take it at the till price or leave it. Needless to say I chose the latter. Also may I point out that when items are scanned at the till the customer cannot see the price being rung through. Just be wary, especially of the smaller items. Very disappointing..”

Helpful Report

Posted 2 years ago

“I appealed against a parking eye ticket as advised by the person in The Range Wigan however today advised that its been refused and as a good will they will only charge me £20 if I pay within 14 days It said to send a copy of my reciept and didn't have it so I sent a copy of my bank statement as proof but they said they had no evidence. 60 and 61 we are and went to have a walk around and something to eat in the cafe and get a fine because I went over by 30 mins but I was in the store and its so wrong to tell us we can't be in there for more than 2 hrs we were probably in the cafe an hour . I was going to contact The Range head office but maybe as a goodwill gesture they will send me a gift voucher for the stress its caused and the time taken to appeal to parking eye who just spend there time ripping people off. Plus in addition I was annoyed at the question had a got proof of purchase so not only could I only shop within 2hrs I had to have purchased something but even taking time to appeal and providing proof of purchase my appeal to the parking fine was lost.”

Helpful Report

Posted 2 years ago

“I will never use or recommend the range! I ordered a chair and it was faulty, I had to send pictures and a video to prove that it was not in good condition. they sent out a second chair that had the same issue. after both chairs where collected in July, I have not received my refund! after making multiple calls I still haven't received my refund because their accounts team are having issues with refund. No one seems to know what's going on. to make matters worse every single person I speak to cant speak English very well so we have a language issue!! AVOID AT ALL COST. DO NOT USE THE RANGE ONLINE SERVICE”

Helpful Report

Posted 2 years ago

“Half my order came 2000 I spent on garden furniture they offered ten per cent if I kept the order when the biggest item the three seater never came or the glass table customer service is apauling plus they sent me someone else’s order which I sent pictures”

Helpful Report

Posted 2 years ago

“Sent a picture 3 weeks ago with my brocken parasol still know reply only had it for 6 weeks”

The Range 1 star review on 24th September 2022

Helpful Report

Posted 2 years ago

“DONT EVER buy anything online from this appalling company . Because if you get an item that is faulty (like mine) you will be charged to send it back .. I was charged £35 to send a faulty treadmill back .. they are a joke of a company.. SHOP elsewhere or it will be you writing this review.. thieving scumbags !!”

Helpful Report

Posted 2 years ago

“Wanted to return rattan furniture due to it being faulty. I've waited in on 6 occasions 7am til 7pm but noone has showed up. Will go to ombudsman now. Absolute joke of a company. No manager will speak to you. Would never buy of them again..”

Helpful Report

Posted 2 years ago

“Received a faulty item and was told to send a video to prove the fault and I would then be issued a refund or replacement as that was enough proof. Did what I was asked but never had any response so I contacted The Range again to then be told they won’t help until I return the items first! Items basically went in the bin and I went shopping elsewhere for some of a good standard.”

Helpful Report

Posted 2 years ago

“maybe a little unfair, this is more of a range plus issue, ordered a chair for £200.00 terrible quality, wanted to see before i purchased but not able too none in the shop online order only, it came very quick but terrible quality and very uncomfortable more like sitting on a park bench than a £200.00 chair, tried for hours to reach someone on the phone, no idea how to return it, will never purchase anything on line from them. just to add, the pictures of the chair make it look plush and comfy but its just cheap tat.”

Helpful Report

Posted 2 years ago

The Range is rated 1.4 based on 2,240 reviews