The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,238 Reviews

8 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,238 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 9th April 2025

Matthew Fisher

The Range 1 star review on 6th February 2025

Frustrated From Gloucestershire

The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

280

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t buy from them. I received faulty goods. I cannot get hold of anyone to organise a return and refund. They don’t answer their phones, don’t respond to social media, and there are no contact forms to contact them on their website.”

Helpful Report

Posted 2 years ago

“Ordered a bed which arrived with missing bolts. 5 days later they are still yet to dispatch the missing items so still having to sleep on just a mattress. After waiting 2 hours to speak to someone they advise no compensation will be offered. Very dissatisfied with this service!!”

Helpful Report

Posted 2 years ago

“I have phoned, been left in the phone for over an hour, have emailed for weeks, still have had no contact about a missing item.”

Helpful Report

Posted 2 years ago

“DO NOT BUY ONLINE FROM THIS COMPANY!!!! Purchased a galvanised animal feed bin for £219.00 clearly stated on the website NO ASSEMBLY NEEDED, yet a flatpack item arrived that requires a rivet gun to assemble. spent over an hour waiting to speak to customer service, they dont pick up, you are however charged for the call wile you listen to annoying music! phone the local store, unhelpful, and you cannot return online items from a partner site to store, left a message complaint telling them I require a return, 4 days and no response, they have however in the meantime CHANGED THE WORDING ON THE WEBSITE!!! now stating the item does require assembly and need a rivet gun! I have spent a great deal of money in the Chester store and am so disappointed by this unethical treatment, I fully intend to take legal advice if they do not take back the item and refund me.”

Helpful Report

Posted 2 years ago

“Shameless Clowns May 4th paid £1099 for a sofa. Parts arrived in July but incomplete. Over 6 months later now November, the company advise they cannot fulfil the order, will send a courier to collect the original bits and that's it. Hard luck!! Utter disgrace and overt contempt for me. Their customer service dept is inept, The CEO Alex Simpkin refuses to engage with me preferring instead to hide under his desk in the hope I go away. I doubt this outfit will survive the recession under the stewardship of such cowardly and feckless CEO. I hope not!”

Helpful Report

Posted 2 years ago

“Such an awful and unprofessional company. I’ve made the mistake ordering online as there’s no Range nearby. My parcel is on a mystery tour for a week now and it’s impossible to get to speak to somebody.”

Helpful Report

Posted 2 years ago

“W11739099-1MV Miss leading information & description. Warning they are not the same Range we loved & trusted and I will avoid them in future. W11739099-1MV I searched for battery powered quad bikes ordered 2 quad bikes 199864 for my granddaughters Xmas based on the picture which showed that it had a heavy duty rocker switch giving the impression that it was fully powered, I am 74 and have sight problems and acted on "Prima Facia" as I searched for a powered unit on my phone and my daughter completed the order when I received them the "switch" was only a sticker. The site advertised free returns to store with full peace of mind. The customer service refused to let me do this even though this was the basis of my contract with the purchase. I have returned them as a misleading distance selling issue which is my statuary right to do. They have charged me £5 return Fee. I sent a letter to the office of the CEO and nobody has had the decency to reply to me or to 2 e-mails I sent. They say that it is a Range+ partner sale but Range is acting as the retailer and under the sale of goods and services act it is their responsibility fo the accuracy of their adherence to this and the range is offering free returns via shop which means the Range information is miss-leading. There customer service refused to give me the details to contact the supplier direct. It is no goog asking me to contact Customer service again as I already spoke to a person called Peodor who I found to be rude and aggressive and every time I called I got a different foreign voice it was like speaking to an Indian scam centre. As the payment was to "The Range" an not their partners they are responsible for this contractual agreement. Date of experience: 17 October 2022”

Helpful Report

Posted 2 years ago

“Check their socials, they never ever response to people, only promote their products, do a search on peoples posts and they are filled with angry complaints about poor products, missed delivery times and hours on hold on the phone trying to get it sorted, I paid for 5 day express delivery which if arrives when they say it's coming will be 14 days late.”

Helpful Report

Posted 2 years ago

“Overcharged in store . No response from Twitter or customer services ... it's not convenient for me to return to store.”

Helpful Report

Posted 2 years ago

“I bought some wallpaper in store but I was two rolls over so I took it back I didn’t have a receipt but they still stock this line The assistant would not budge on giving me a credit note I didn’t want a refund and sent me away with the two rolls Such poor return policy and customer service”

Helpful Report

Posted 2 years ago

“The online service is useless and not fit for purpose! I ordered 2 ladies jackets on 7th November and was informed the delivery date was 27th November. This date was not convenient as I am going to Spain for a month on 17th November.I phoned the call centre to inform them of this situation and they told me they would cancel the order. However, a parcel was delivered on 12th but contained only one of the jackets which was the wrong size! I phoned the call centre again and was on hold for 53minutes before I got through. I explained the situation to the call handler who I could hardly understand and he was totally useless in trying to sort this out. I simply wanted an address to where I had to return the parcel which he couldn’t give me, and to cancel the other jacket. I was informed that he would have to contact the supplier, who would contact me in the next few days. I explained again, I was going away for a month and would not be here, but apparently the procedure must be followed! I am now in limbo and don’t know what to do!! Get your act together!!!”

Helpful Report

Posted 2 years ago

“Terrible customer service, have been waiting weeks for a refund.”

Helpful Report

Posted 2 years ago

“Been waiting for a refund for nearly a month, when I called customer services I was obviously upset, the lady I spoke to Tani hung up on me and said it was company policy to do this to customers”

Helpful Report

Posted 2 years ago

“What a nightmare, tried to order online but every time i got to the checkout it said my payment was unable to be authorised. Checked and changed it several times and still no good.Tried to order via phone and was unable to even do that, sent a message via contact us and again nothing, after reading reviews i am extremely lucky it wasn’t processed”

Helpful Report

Posted 2 years ago

“Worst customer service I have ever come across. Ordered a bed and mattress in store on the Wednesday and got told it would be with me on Tuesday. Keep receiving emails and now it’s been pushed for 3 weeks! Contacted the customer service department and they won’t speak to me and just put the phone down! I would love to know what training staff go through. Management is never available as they are not customer facing! What a joke! Moved Into a property with my daughter and she has no bed or mattress! If I knew this would be my experience, I would of never ordered! Absolute joke! Can’t even speak to anyone to get a refund!”

Helpful Report

Posted 2 years ago

“I have visited the Range in store and never had any issues. On 30/10 I placed my order with £4.95 delivery for 2/11. My order was supposed to arrive between 18:15-17:15 - at 18:00, I checked for a delivery update and it was back at the depot - with no attempt at delivery. I rescheduled it to be dropped at my local parcel shop (which is a 20 minute drive there and back) for ASAP. It was out for delivery to the parcel shop 28/10, yet it never arrived. I called The Range, got through to an agent (wrong department of course) so I was transferred and on hold for 40 mins, never to be answered - their waiting music is also incredibly jarring! I have never ordered with DHL before, so I didn't realise I would get a follow up email (and their site was down all weekend) so I drove there on Sunday to find it had not been delivered. I was unable to reschedule due the DHL site issues, and on 31/10 it arrived at the parcel shop. I went to collect it 2/11. The condition I received my parcel in was absolutely disgusting - it looks as if the driver had ran it over then kicked it down the road into the store. Despite it saying 'fragile', the box was squashed and had 3 tears, leaving my items exposed. I just went to use one of my items (a potato masher) and it was broken, half attached, so I tried to fix it and the whole mashing plate fell off. I have now been on hold for the last 40 minute and have had no position updates for over 30 mins ,when I was caller 18, from 25. I payed for nominated day delivery to my home, which I did not receive. I wasted both my petrol and my time, driving 40 minutes to collect the parcel. And I have now wasted 80 minutes on hold, with no refund and no resolution. I am truly shocked at how terrible their choice of delivery service and the speed of their customer service is. I expect a refund for at least my postage and useless potato masher, as neither was as described.”

The Range 1 star review on 3rd November 2022

Helpful Report

Posted 2 years ago

“Bought 2 items from the range but they weren't from the rang they was from the range plus, 1 item arrived which was the wrong item, and the 2nd item was faulty, ur unable to return to their shop so I've now been waiting over 2 weeks for them to collect the items for a refund and still no joy. Check if you're buying a range item or a range plus if it's the plus range stay clear it's an absolute nightmare trying to sort it when you can't return to their stores.”

Helpful Report

Posted 2 years ago

“Everything I have ordered from the range it has been out of stock. Last time it took 3 days for them to say my order was cancelled. Quick enough to take money but not quick enough refunding”

Helpful Report

Posted 2 years ago

“Every time I visit the local branch I find examples of stock either incorrectly priced or no price displayed for a high number of items. This has inevitability resulted in heated discussions at the till. The most common excuse is 'human error'. Given the regularity of such occurances however this is not a valid excuse. The problem lies with poor management and totally inadequate systems for ensuring legally compliant price display. Feedback forms submitted by me are totally ignored. This lot need nicking by Trading Standards. There is no doubt that due diligence standards required by pricing laws could not be met.”

Helpful Report

Posted 2 years ago

“There are many things that went wrong even to the point I went to watchdog. Absolutely disgusting company that I will never deal with again. Even the CEO Mr A Simpkins didn’t even respond to my email and the head office staff need sacked ASAP. A woman called Emily in head office put the phone down on me. This company needs a complete new management team as the current one is not worth the company having. This company is in trouble with this level of customer care that can’t even treat a customer fairly and professionally. Will never walk in another range again or shop online. Zero stars”

Helpful Report

Posted 2 years ago

The Range is rated 1.4 based on 2,238 reviews