The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,240 Reviews

8 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,240 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 9th April 2025

Matthew Fisher

The Range 1 star review on 6th February 2025

Frustrated From Gloucestershire

The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

280

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not buy any Rangeplus items as you can't return to store and I found trying to return a damaged item impossible. No return label, in fact. no paperwork at all sent with item. To phone you can be on an hour and no one seems to be able to sort it out by email...nearly £40 lost. Please don't buy”

Helpful Report

Posted 2 years ago

“Ordered a wardrobe on 5th Sept, delivery promised 7th Sept... 2 weeks later and 7 emails to customer service still no sign of item or refund... They happily take your money and promise delivery in 2 days but fail to deliver the goods. Customer service is laughably non existent.... Would leave zero stars of possible!!!!”

Helpful Report

Posted 2 years ago

“Waiting over a month for our order, called 4 times and get told the same thing, they will chase it up!! Get passed to at least 4 people saying the same things before one decides to either help or put the phone down on you, not impressed.. will not be ordering from them online again.”

Helpful Report

Posted 2 years ago

“I have been on here about the range before but if I go back to the last reveiw its that long it could confuse the Range custmer sevice so I have in this review, made it so easy to understand a 10 year old could work this out You have to answer the range emails through Zen desk who asks how many employers you have which i do not have im over 70 and retired , then you get adverts all over your laptop and a trogen virus was removed by my antivirus, so i can not answer back to the range e-mails .My problem is the range do not want to know, my first delivery was made with a delivery firm and part of my order was missing it was broken so it wasnt delivered , this was a coffee table my second and 3rd was a different delivery company again. order for 2 coffee tables were cancelled, from my second order. and changed to1.. got the 2 cancelled the 1 ordered havent recieved, and the 1 missing hasnt been received ,that makes 2 which I wasnt refunded for and if the range checks my total of coffee tables on orders it was 6 I received 4 , i have clocked up over 30 hours on the phone with getting nowhere ,life is short when you get past 70 , are they going give me those hours back , are they going to compensate me for the stress caused. no of course they are not. I have now gone to my bank and oppened a dispute more time wasted yet again, yes a 9 year boy can take away 4 from 6 why do the Range not understand Will follow up with any further results so you can get an insight to the problems you could”

Helpful Report

Posted 2 years ago

“bought two colron refined wood dye priced at 9.99 each but at the counter they charged 13.00 each even though the price on the shelf was 9.99 .Day light robbery”

Helpful Report

Posted 2 years ago

“We ordered a three piece Mosaic bistro garden set with a three to five working day order in place, ready for a pre wedding barbecue. We ordered it on 5th September 2022. Order number W11246437-1A-V. As the day approached we received a dispatch notification but nothing appeared. We went to the Range in Derby to enquire but two managers couldn’t tell us where the items were. On calling the Range online they couldn’t identify where the item was, Arrow XL were also unable to tell us where the items were. As of today, 14th September nothing has arrived despite hours of calls and emails and it’s so annoying. A very disappointing experience and I shall never be using this company again.”

Helpful Report

Posted 2 years ago

“THIS IS THE WORST COMPANY IN WORLD I HAVE EVER COME ACROSS. Payed for next day delivery 2 weeks on I have received nothing. I called for a refund and they refused and told me to call back in a week then they hang up the phone on me. Awful customer service and now not only am I left with no product I have been refused my refund unless I call back in a week. SAVE UR SELF AND DONT BOTHER WITH THIS COMPANY. TERRIBLE TERRIBLE TERRIBLE”

Helpful Report

Posted 2 years ago

“AWFUL company! They don’t refund you upon receipt of returned goods, instead they hold onto your money and advise you not to contact them otherwise you’ll go to “the back of the ticketing queue”! Consumers treated like a complete inconvenience. ATROCIOUS COMPANY!”

Helpful Report

Posted 2 years ago

“Absolutely shocking experience and shoddy customer experience. Truro. SATURDAY 10TH Bought 5 items. Queued for 45 minutes. I item had 3 bar marks. None matched and it was our fault? 1 item was marked at a price and was higher when we got to Till. Low and behold our fault again! When I checked my receipt when I had paid, quess what? Price I paid was more than was on the shelf. Now when I am greeted with antagonist service I carry on but when I am accused of being awkward I call a manager. I ask for an explanation of why I have been charged more for an item than was displayed I am told trading standards have changed? I request a refund to my card and am asked for name, dob, post code etc. I refuse on gdpr grounds . Again aggression from manager who tells me he knows all about gdpr and wants my details to issue refund. For real? Seriously? You need to sort. I will never go to or recommend The Range.”

Helpful Report

Posted 2 years ago

“If I could put non I would DO NOT order from here disgusting customer service no communication constant lies about it being out for delivery never turning up awful awful service don't recommend will never order from the range again! Still not got my item a month late”

Helpful Report

Posted 2 years ago

“I ordered 6 bottles of Right guard Anti-perspirant Roll-ball Total Defence 5, but received 6 Cans of Right Guard Invisible which I can not use because I have Chronic Lung Decease. I am un-able to use any spray cans. The Big Problem is I can not get through to anyone! I don't think they want you to get through to them! I paid for them using a credit card, so I will try to solve the problem for a few days more, and if no luck, I will speak to my bank. I live too far away from a store. I will post picture of the item I ordered and on the same photo one of the items I received.”

The Range 1 star review on 9th September 2022

Helpful Report

Posted 2 years ago

“Worst refund/return process I’ve ever experienced and poor quality product. I ordered double mattress which was completely different as one on the website, didn’t even fit on my bed cos it was too small. I sent the pictures over and requested a refund on 10th of August 2022. They said that courier will pick up the mattress and they will process the refund. Today is 07th of September 2022, nobody came to pick up the mattress. I’ve arranged 6 collections, 6!!!!! Each time courier didn’t show up. They won’t give you any ETA so you have to wait the whole day, 7am to 7pm. I wasted 6 days of my time! It’s a joke. Absolutely ridiculous company!!!!!”

Helpful Report

Posted 2 years ago

“Review of The Range Derek Alcock 4 reviews GB Rated 1 out of 5 stars Updated 6 hours ago Verified New Hampshire corner suite… First corner suite arrived damaged sent back,after a lot of hassle. New suite sent week later. Put together all good. Opened table to assemble only to find BEIGE table to go with my GREY suite. Spent over 2hrs on the phone trying to get though to customer services to complain, no answer. Still trying to get though 3 days later. Apsolute terrible UPDATE Received email from head office saying they would look into my complaint on saturday,its now Wednesday ànd no more contact. Just spent another two hours over past two days trying to get through, finally got though today Wednesday. Explained what had happened and was offered another suite(3rd ). I offered to make a good suite out of the two,keep table from 1st suite and corner unit from 2nd. Was told by customer services on the phone no compensation available. So he wants me to take another suite down and send back and then have a new one delivered which i would have to assemble again. No chance. Hope to have sorted by next summer.lol”

Helpful Report

Posted 2 years ago

“I have ordered twice from The Range, and I have to be honest I was really happy with their delivery time and condition of the furniture I purchased. I could not praise them enough to both family and friends……. Unfortunately my third order from them was ridiculous it arrived without any notice the screws to put the ottoman together was completely out of line so unable to put it together. After finally getting through to customer service and explaining what was wrong. They requested that I took photos or a recording of the issue download it and they will reply within 7 days!!!! I downloaded whist she was on the phone and was then allowed a return note only after she had watched my video. The rudest, unhelpful customer service I have ever experienced in my life! After it was returned I had to call again as my refund had not been processed to be told by a rude customer service agent that my goods had been received and was sitting in their warehouse, and doesn’t understand why it hadn’t been processed but told me I still have to wait the stated time for my refund. Please stay clear of this disgusting company. I will never buy from them again.”

Helpful Report

Posted 2 years ago

“the worst, brought a sofa for £1050, waited 4 months and never arrived, had to attentd the store three times losing a days money and then I get an email it was cancelled, then told basically its tough and sorry. Got our money back but thats besides the point, left without a sofa and in total 5 months of getting fobbed off. If you want to buy from them its up to you but be warned”

Helpful Report

Posted 2 years ago

“Order arrived broken. I had paid for Express delivery. The Range are not prepared to refund the delivery cost. Totally out of order. Customer service takes days to respond too. Not impressed and won’t buy from them again!!”

Helpful Report

Posted 2 years ago

“I ordered two folding chairs which arrived today. Unfortunately they were not suitable for the purpose we wanted. I rang up to ask how to return them. A very rude man told me to take them back to a store . The nearest store was too far away and he told me I would have to arrange collection myself and pay for it. The box is enormous and it will cost a fortune. He was not at all helpful and ended my conversation with”this conversation is going nowhere and I have customers waiting - Goodbye! Never had such unhelpful and rude customer service.”

Helpful Report

Posted 2 years ago

“Can not give zero stars. Ordered curtains on line not recieved.spoke to customer service to cancel. I was told it would take a day. A week later nothing. Disgusting service and criminal.”

Helpful Report

Posted 2 years ago

“one star is one too many! company is a joke. i asked to speak to a supervisor and was told they arent customer facing!!! lady on phone just hung up on me and emails slow and frustrating! i was advised i would get a replacement unit as the one they delivered had various issues now i am told i shouldnt have thrown away original unit as they had just requested one from supplyer and 2 months later told it was no!! madness!!”

Helpful Report

Posted 2 years ago

“The worst customer service I’ve ever seen and dealt with!!!! I have ordered a wardrobe and it came twice damaged!!! I’ve been waiting 4 months and The range did provide a replacement or a refund!! When I call customer service, they listen to what I’m saying then they close the line without even saying something!!! The worst ever!!”

Helpful Report

Posted 2 years ago

The Range is rated 1.4 based on 2,240 reviews