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Titan Fitness Reviews

4.5 Rating 27,820 Reviews
86 %
of reviewers recommend Titan Fitness
4.5
Based on 27,820 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 11th June 2025
Andrew C
Titan Fitness 4 star review on 11th June 2025
Greg B
Titan Fitness 5 star review on 9th June 2025
Randy H
Titan Fitness 5 star review on 27th May 2025
Travis H
Titan Fitness 4 star review on 26th May 2025
Adan O
Titan Fitness 5 star review on 19th May 2025
Caleb R
Titan Fitness 5 star review on 18th May 2025
Anonymous
1492
Anonymous
Anonymous  // 01/01/2019
I ordered the short pulley by accident. I notified y’all within 5 minutes of ordering, that I would like to cancel it. I sent multiple emails, with no response. When I finally got a response later, it was to inform me that the item usually ships the next business day so it can’t be cancelled, the item did not ship untill 5 days after I placed the order that I tried to cancel. Now that it’s delivered and if I want to return it, I have to pay a $50 shipping fee. All this could have been avoided if the ordered would have just been canceled within the week it took to ship.
Helpful Report
Posted 2 years ago
Missing many pieces. Unusable.
Helpful Report
Posted 2 years ago
This was a gift and ordered on 12/05 did not receive it until 12/19. I also had to go pick it up and it wasn’t delivered to the house. I guess it was Fed Ex that screwed up but doesn’t change the fact that I didn’t have the gift when it was promised.
Helpful Report
Posted 2 years ago
Ordered a Pro sled in early November 2022 and it arrived at FedEx damaged and I am still waiting for my refund or a new undamaged sled
Helpful Report
Posted 2 years ago
I don not receive my package. It was delivered to the wrong address. I feel very upset because it was a gift for my son. I hope I get a refund or another package.
Helpful Report
Posted 2 years ago
We took it out of the box to put it together & the bar is defective- it does not have the cut-out that it is supposed to. Now my granddaughter does not have a Christmas present Very disappointed
Helpful Report
Posted 2 years ago
Horrible customer service. I ordered some equipment from them and it arrived damaged. They took two weeks to agree to do something about it and asked me to ship it back. They have yet to issue a refund or do anything about it since.
Helpful Report
Posted 2 years ago
Unfortunately, the item arrived with the incorrect parts so I was unable to assemble the bench and test, it looks like this issue is not a one off. I'd recommend buying a better quality product. It has been a couple of weeks and I am still trying to get a refund.
Helpful Report
Posted 2 years ago
I will not be quick to place an order with Titan in the future. Customer service took forever to get back to me for a replacement of an order in which I received the incorrect package.
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Posted 2 years ago
Someone stole my information and bought this product!
Helpful Report
Posted 2 years ago
Still have not received the shipment. It’s been more than 2 weeks now. No review!
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Posted 2 years ago
Loaders from trucking company put forklift forks through the boxes, scratched some of the frames….
Helpful Report
Posted 2 years ago
Ordered due to the Xmas discount. Product frame and concept is well done but the rope frayed in over 5 spots. Some of the defective tying was over 5 inches.
Helpful Report
Posted 2 years ago
Product came on time, but this ball is to hard to pick up as the sand inside shifts to much. I can't use it so that sucks for what I paid for it.
Helpful Report
Posted 2 years ago
The order shows delivered but to the wrong address. I have not been able to get a hold of anyone to dispute this order. I’m very unhappy.
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Posted 2 years ago
So far my experience is not great I sent a message that no instructions were provided to put rack together. I received no response . There’s also an issue with the pulley addition’!!
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Posted 2 years ago
It was left in my driveway with no packaging. Just the bar and a shipping sticker stuck to it. I have a picture.
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Posted 2 years ago
Heavy items ordered for x mas left at mailbox of 77 year old in a snow bank
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Posted 2 years ago
Please refer to my other review. This one was the second one that was "already on the way," after I had to send in a support ticket to get it sent to me.
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Posted 2 years ago
Only sent one of the dumbbells that were ordered as a pair. This is a Christmas gift so not thrilled that I now have to mess with trying to get a replacement.
Helpful Report
Posted 2 years ago
Titan Fitness is rated 4.5 based on 27,820 reviews