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Titan Fitness Reviews

4.5 Rating 27,908 Reviews
86 %
of reviewers recommend Titan Fitness
4.5
Based on 27,908 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 14th August 2025
Ronald S
Titan Fitness 5 star review on 11th August 2025
Andreas H
Titan Fitness 5 star review on 23rd June 2025
Andrew S
Titan Fitness 5 star review on 23rd June 2025
Andrew W
Titan Fitness 5 star review on 11th June 2025
Andrew C
Titan Fitness 4 star review on 11th June 2025
Greg B
Titan Fitness 5 star review on 9th June 2025
Randy H
1496
Anonymous
Anonymous  // 01/01/2019
The item isn't put together very well. The frame has places to bolt it together and they get pulled out very easy making it impossible to put the mats in at all. Had to cut them to even make it work. If you can't blot this to the ground you can't use the band attachments at all.
Helpful Report
Posted 3 years ago
Hello Richard, please accept our heartfelt apologies for the item's poor quality. Your feedback will certainly be used to enhance our shipping process, ensuring that our warehouse team thoroughly inspects the items before delivery to guarantee that we are sending the highest quality possible. I checked your account and found that you had already spoken with one of our product specialists, who had already placed your replacement order. Please email us at info@titanbrands.com with the subject line PBR Joanna if you require further assistance.
Posted 3 years ago
Item arrived damaged & missing pieces. I was offered a $20 refund as an accommodation - belt squat cost me $700. When I refused, I was told to check back at a later date to see if they had the missing parts in stock.
Helpful Report
Posted 3 years ago
Hello Aaron, please accept our heartfelt apologies if your order arrives damaged or incomplete. Your feedback will undoubtedly be used to enhance our shipping procedure and guarantee that our partner courier takes proper care of the product being shipped. I checked your account and found that you had already spoken with one of our product specialists, who advised you that once the parts are in stock, they will send you a replacement. If you need further assistance, please email info@titanbrands.com and mention PBR Joanna.
Posted 3 years ago
I ordered my rack, bench and weights In January. Within a month i received the rack and bench but none of the weights. After 5 months I finally received the weights. I like the equipment, but the absence of communicating about extreme delays was quite disappointing
Helpful Report
Posted 3 years ago
Hello Cath, please accept our sincere apologies for the lack of communication about your order's status. Your feedback will undoubtedly be used to enhance our processes and ensure that our customers are kept informed about the progress of their orders. According to your account, the weights were delivered on May 12, 2022. Please email us at info@titanbrands.com and reference PBR Joanna if you require further assistance.
Posted 3 years ago
Order was in stock and still took 11 days to ship out.
Helpful Report
Posted 3 years ago
Hello Trevor, we found your account and discovered that your order was shipped within 24 hours. We apologize for any carrier delays that occurred after the order was shipped. Unfortunately, we have little control over these delays, and our carriers try their best to keep the tracking information up to date. Your feedback will be used to enhance our shipping process and ensure that our partner couriers deliver the products on schedule. We're happy to hear your order arrived safely, and if you need any more support, please email us at info@titanbrands.com and mention PBR Joanna.
Posted 3 years ago
Product damaged and when I asked for a new product I was asked to take my barbell to fedex which is very inconvenient.
Helpful Report
Posted 3 years ago
Hello Venkata, please accept our heartfelt apologies if the item was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the stresses of transit. I sent you an email on May 19, 2022, offering possible solutions to your concern, but I received no response. Please email us at info@titanbrands.com with the subject PBR Joanna so that we can assist you further.
Posted 3 years ago
Parts missing
Helpful Report
Posted 3 years ago
Hello Sandy, please accept our sincere apologies if some parts of your order are missing. Your feedback will certainly be used to improve our shipping processes, ensuring that our warehouse team properly inspects the items before shipping to guarantee that all parts are there. I checked your account and noticed that you had already spoken with one of our product specialists, who submitted your return request. Please email us at info@titanbrands.com and reference PBR Joanna if you require further assistance.
Posted 3 years ago
I’ve been trying to return the item but the site is somehow hidden the return Im not the smartest person but hay I should be able to return an item just like the easy online sites
Helpful Report
Posted 3 years ago
Hello Pierre, please accept our sincere apologies if you are having difficulty returning an item that you purchased. I looked into your account and found that you had already spoken with one of our product specialists, who had made a return request on your behalf. Please email us at info@titanbrands.com and reference PBR Joanna if you require further assistance.
Posted 3 years ago
Waiting this long for a 5% discount coupon isn't easy
Helpful Report
Posted 3 years ago
Hello Chris, please accept our sincere apologies if the 5% coupon code took a long time to be applied to your order. We will absolutely use your feedback to enhance our processes so that we can respond to our customers' needs as quickly as possible. I checked your account and found that a partial refund was issued on May 12, 2022. Please email us at info@titanbrands.com and reference PBR Joanna if you require further assistance.
Posted 3 years ago
Missing hardware, had to go to Home Depot and purchase parts in order to attach dip bar. Disappointed. Also companies like Titan usually provide a small free gift with purchase, nothing given.
Helpful Report
Posted 3 years ago
Hello Andrew, please accept our heartfelt apologies if your order did not include the necessary hardware. Your feedback will undoubtedly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the item before shipping to guarantee that all parts are present and correct. On 5/19/2022, I sent you an email asking if you still have a copy of the receipt for the hardware you purchased, but you replied that you did not. If you need further assistance, please email info@titanbrands.com and mention PBR Joanna.
Posted 3 years ago
Product poorly packaged and arrived extremely damaged.
Helpful Report
Posted 3 years ago
Hello Steven, please accept our heartfelt apologies if the item was damaged during transit. We value our customers' opinions and are constantly working with shipping companies to enhance our packaging so that it can endure the rigors of transit. I looked over your account and found that you had already spoken with one of our product specialists and that a partial refund had been issued on 5/23/2022. Please email us at info@titanbrands.com with the reference PBR Joanna if you require any extra support.
Posted 3 years ago
Both flat bench pads were damaged.
Helpful Report
Posted 3 years ago
Hello Jamie, please accept our heartfelt apologies if your bench's pads were damaged. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the stresses of transit. I sent you an email on May 23, 2022, offering some solutions to your concern, but I have yet to hear back. You can still reach out to us at info@titanbrands.com, referencing PBR Joanna, and we'll do our best to assist you.
Posted 3 years ago
All of the plates came glued together
Helpful Report
Posted 3 years ago
Hello Noor, please accept our sincere apologies for the item's condition when it arrived. Your feedback will certainly be used to enhance our shipping process, ensuring that our warehouse team thoroughly inspects the items before shipping to guarantee that we are providing the highest possible quality. I checked your account and noticed that you had already spoken with one of our product specialists, who told you that you could separate the plates by going around the seam with a box blade. If this doesn't work, you may contact us at info@titanbrands.com and mention PBR Joanna.
Posted 3 years ago
Upon shipment of my item, the box was damaged. After taking all the parts and pieces out I was missing three vinyl items and unable to use my machine. I am now waiting on receiving the pieces to allow me to utilize this leg curl machine. This has been a very big inconvenience for me.
Helpful Report
Posted 3 years ago
Hello John, please accept our heartfelt apologies if parts of your order are missing. We will surely use your feedback to improve our shipping process, ensuring that our warehouse team properly inspects the items before shipping to confirm that all parts are there, and that our partner courier takes good care of the item to avoid damage during transit. I looked over your account and found that you had already spoken with one of our product specialists, who had placed a replacement order for you. If you need further assistance, you may email us at info@titanbrands.com and mention PBR Joanna.
Posted 3 years ago
I placed my order on 4/25 and received an email with the FedEx tracking number. I thought all was fine. After 5 business days and not receiving another email about the delivery, I checked on my order and found out it was never shipped. I called Titan and the rep gave me two options--reorder or cancel. The rep said that Titan would not overnight it and blamed me for not checking on my order sooner. To boot, I received the fan bike on Saturday, and on Monday I received an email that Titan lowered the price.
Helpful Report
Posted 3 years ago
Hello Steven, please accept our heartfelt apologies if your order took a long time to arrive. Your feedback will undoubtedly be used to enhance our shipping procedure and ensure that the items are delivered on schedule. I reviewed your account and see that the replacement order was delivered on 5/7/2022. You can also read more about our price adjustment policy at https://support.titan.fitness/hc/en-us/articles/360057610572-Price-Adjustment-Policy. If you require further assistance, please contact us at info@titanbrands.com and mention PBR Joanna so that we can assist you.
Posted 3 years ago
Packaging is still a problem. items did not come in damaged but the pins for the spotter arms were missing. ordered a couple scratch and dent 15 kg urethane plates. Received one, still waiting on the second one with no type of response from Titan. Wish their customer service was a little more productive.
Helpful Report
Posted 3 years ago
Hello Keith, please accept our heartfelt apologies if you have not received all or parts of your order. Your feedback will certainly be used to improve our shipping processes, ensuring that our warehouse team properly inspects the item before shipping to guarantee that all parts are present and correct. I reviewed your account and notice that you have previously spoken with one of our product specialists and informed them that you have obtained the missing parts locally and that you would like the Scratch and Dent - 15 KG Urethane Bumper Plate to be canceled. If you need further assistance, please email info@titanbrands.com and mention PBR Joanna.
Posted 3 years ago
Rackable curl bar showed up from FedEx with both ends of the tube open and the bar end scratched
Helpful Report
Posted 3 years ago
Hello Scotty, please accept our heartfelt apologies for the item being damaged during delivery. We take our customer experience seriously and are continuously working with the shipping carriers to improve our packaging so that it can withstand the rigors of transit. If the item fails in any way, you may file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. You may also contact us at info@titanbrands.com and reference PBR Joanna so we can help you further.
Posted 3 years ago
One star is too much, too bad there are no negative stars. As a first-time customer dealing with Titan is Pete Buttigieg it sucks balls. I received lat pull down you cant use. I was nice at first sent pictures to show the problem and even called up. They said they would have someone contact me back in 2-4 hours and that never happened. So I called back again and said they understood as they get a lot of these problems and would have someone call me again in 2-4 hours. Guess what no call. Knowing you are getting a product from overseas even according to u-tube and everyone and their problems now that I'm finding one would think as the pallets come in before it is shipped out to a customer on an expensive shipping truck someone would verify all the correct parts are in the pallets because sending it to a customer and for that customer to find out they just got fucked and they dispute it all over social media. No, I have become one of the victims myself. Sadly I made the mistake of canceling my order with the competitor Frey Fitness because they still didn't have it in stock and would be in a few weeks. Saw that Titan had it even though more money chose to get it. Little did I know this would be a shitty experience and be the victim like everyone else that reported on the media. Too bad I didn't check that first would have saved myself mentally and financially. All could have been resolved in a few hours with someone calling me back to understand the issue and who was willing to correct it. Knowing the company has 400 of these in stock one would think knowing there is a major quality control problem would put two sets aside to take parts from to show a customer they truly care about them and to get them to buy more. Instead, the plan is to intensionally piss them off to never come back again and tell everyone they know about their shitty experience. It's not like I am missing bolts that I can go to the store and replace myself. These are stamped steel parts that make the whole system work properly and with the wrong parts the whole machine is useless. As previously stated could have been resolved in 2 hours if someone realized it's the customers who pay their hard money that keeps the company open. By the way, still did not get the call and still have a useless machine that I need corrected parts for if anyone cares.
Helpful Report
Posted 3 years ago
Hello Andrew, please accept our sincere apologies for the delay in resolving your concern and for the missing parts of your order. Your feedback will undoubtedly be used to enhance our shipping process by ensuring that our warehouse team properly inspects the item before shipping to guarantee that all parts are present. To achieve our goal of offering the finest customer service experience possible, we will also make sure to respond to our customers' complaints in a timely manner. I checked your account and found that the replacement order was received on May 18, 2022. Please contact info@titanbrands.com and reference PBR Joanna if you require further assistance.
Posted 3 years ago
I was disappointed and frustrated that the Hex trap bar I ordered was on back order. Had I known that prior to ordering, I would have bought one from Rogue. I placed the order after learning about the bar on Garage Gym Reviews. That guy is your greatest spokesperson. Anyway I ordered on Feb. 22 and the bar arrived May 9th.
Helpful Report
Posted 3 years ago
Hello Jeff, please accept our sincere apologies if your order took longer than expected to arrive. Our inventory is currently moving so quickly due to an increase in orders that some items do not stay in stock for more than a day or two. Also, because backorder dates are estimates, your order may arrive sooner or later than expected, depending on a variety of factors such as quality and manufacturer shipping delays. We're happy to hear that your order arrived on May 9, 2022. If you require further assistance, please email us at info@titanbrands.com and reference PBR Joanna.
Posted 3 years ago
I only received 1 of the 40lb dumbells that I ordered and was sent an adjustable plyometric bench instead.
Helpful Report
Posted 3 years ago
Hello John, please accept our sincere apologies for sending the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects each item before shipping it out to guarantee that it is the correct item. I checked your account and found that the replacement order arrived on May 12, 2022. Please email us at info@titanbrands.com and reference PBR Joanna if you require further assistance.
Posted 3 years ago
Would like to return item and get the correct one for my rack. The fact you can not work with me, makes me not interested to purchase with your company again.
Helpful Report
Posted 3 years ago
Hello Shaun, please accept our heartfelt apologies if the item you purchased did not live up to your expectations. I reviewed your account and found that you bought a Scratch and Dent item. Scratch and dent items, however, are not eligible for returns or warranty claims, as one of our representatives informed you when you contacted us on 5/5/2022. If you require further assistance, please email us at info@titanbrands.com and reference PBR Joanna.
Posted 3 years ago
Titan Fitness is rated 4.5 based on 27,908 reviews