Top Villas Reviews

Name: Top Villas
Address: Innovation House Innovation Way Discovery Park, Sandwich
Rating: 3.50

3.5 Rating 265 Reviews

62 %

of reviewers recommend Top Villas

Company Reviews

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Metrics

3.5

Based on 265 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01227 250053

Email:

info@thetopvillas.com

Location:

Innovation House Innovation Way Discovery Park
Sandwich
CT13 9FF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would not use top villas again. Our accommodation was not the standard we expected with a name like 'Top Villas' . We asked for a baby cot which was not there when we arrived, my 1 year old grand daughter had to sleep on a mattress on the floor for 2 days before we eventually had one delivered after numerous phone calls. The bedroom windows of our villa had green algae growing so consequently we didn't open the curtains. The barbecue area had a burnt out barbecue which was eventually removed. The ceiling of the porch was in a bad state and wasps were present indicating a nest. The villa itself could have been lovely if it had been looked after properly, but was tired looking and definitely not worth the money we paid.”

Helpful Report

Posted 7 years ago

“Dreadful. Awful. Disgraceful. Shocking. Just a few of the words that come to mind describing Top Villas. Reunion resort it's self where we stayed was very nice and I would definitely recommend it to anyone. However if you do wish to stay at reunion resort DO NOT book through Top villas they are terrible, borderline criminals. Two days before I was due to arrive in Orlando I found out that top villas had double booked my accommodation and I was left to find my own replacement. Top villas did not contact me to tell me so had I not called up myself I would have arrived in Orlando to find out I was to be homeless for three weeks. There were many many more issues we experienced with top villas that I just don't have the energy to keep writing about. The overall service of this cowboy management company is disgusting, they couldn't care less about you as a customer once they get your money. I have tried to post a review on the Top Villas website more than ten times and that do not put it up. Which tells you the reviews are not accurate or genuine and that they pick and choose what you see. NO TRANSPARENCY & NO CLASS.”

Helpful Report

Posted 8 years ago

“We stayed at reunion resort for 10 nights and it was our first time visiting Orlando and not staying on Disney property in a Disney hotel. After this experience I do not know if I ever would choose to stay off Disney property again. To be honest and fair Reunion Resort was beautiful and great value and much cheaper than staying at a Disney hotel, while still having all the luxuries. However Top Villas are an absolute nightmare and disgrace. I would strongly recommend staying well away from booking through this company. They are unprofessional, unhelpful and just all round terrible. Once they get your money they are done with you and are unwilling to help you. I booked through Top Villas two weeks before my holiday and found a lovely villa in a different resort, Windsor Hills resort I had made the payment and received all the confirmation emails. I then tried to contact Top Villas to find out the address so I could book a transfer from the airport with them. Upon my fith or sixth phone call I was told someone would call me back and let me know. This was now two days before we were due to depart and the lady I was dealing with from Top villas told me there had been an issue with my booking (that I had made well over a week ago) but she would look in to it and call me to let me know. To my absolute shock I woke up the next day to an email from her saying that unfortunately the villa was now unavailable and to let her know how to refund my money and that's it. I couldn't believe it I was due to arrive in Orlando the next day and now had no where to sleep, virtually homeless and that was her response. She didn't try and help me find somewhere else to stay or offer an explanation nothing. I then called up Top Villas and conveniently this lady was on lunch and unavailable. The lady I was now speaking to was stunned at the service I had received and was very apologetic and acknowledged this was unacceptable. She continued to help me find somewhere else to stay, which ended up being Reunion Resort. To speed this review up as I really could go in to every detail of everything that went wrong but I won't. The transfers we booked through Top Villas turned out to be an absolute disaster as we weren't told anything about where to go and where the driver would be waiting and had no contact number, this meant we were standing around at arrivals for two hours. Neither I nor the driver were very happy. I should have known this was just going to be the start of what was to come. We also had issues at customs as we were not given the address of where we were staying so the very strict U.S customs were not happy to let us through which meant they grilled us for almost an hour before letting us go through. Once we arrived there was no welcome folder or anything with information about the condo, emergency contact numbers, what to do if something wasn't working, rubbish day absolutely nothing. Of course we did have problems and didn't know what to do or who to call, when we tried calling Top Villas the common theme of reaching their overflow centre who actually couldn't help you but just take a message and arrange for someone to call you back. So with the hot water not working they assigned the call back as urgent. My idea of urgent must have been completely different as two days went by and I hadn't received any contact. This was a very common theme. We had issues with the TV and certain channels not working which was very frustrating, we also encountered issues with the water park tickets we were told about and left very embarrassed. When you go in holiday and a holiday that costs so much money, you do not expect to have to deal with all this stress and headache. One of the fundamental reasons we chose Top Villas was because we thought because they were high end it would be less headache and easier to deal with. How wrong we were. Lastly we had an appointment with a few members of staff from Reunion Resort wedding team as we were going to be getting married there. When we told them some of the experiences we had experienced, they asked who we had booked through and the response we got was amazing but not very surprising; all the Reunion staff basically just said they were not surprised they get these type of complaints often and this was a common occurrence and if we could help it never book through Top Villas again because they are terrible. So in conclusion would I stay at reunion again most definitely in fact we will probably be revisiting there very soon. Would I stay at this same condo again, I certainly would on ONE CONDITION it was no longer managed by Top Villas. Overall we loved the condo, but after this experience I would never use Top Villas ever again and will be telling all my friends, family and staff to never use them either. They ruined my holiday and don't let them ruin yours too.”

Helpful Report

Posted 8 years ago

“Stayed at Reunion Resort 60 in April for 7 nights - great Villa but really sub standard interior / fixtures / fittings / white goods etc. Wrote a review stating all the faults and it didnt get posted onto the website. They obviously pick and choose what people see.”

Helpful Report

Posted 9 years ago

“TopVillas advised me a week before my holiday to Orlando that they had double booked my 4 bed pool villa. As alternative offered me a condo for the 1st week then a move to a well below booked standard villa for the 2nd week, at no extra charge! I refused so ended up paying them an extortionate amount extra for the only other villa they had, only to arrive and find it was un finished. No curtains or blinds, minimal furniture and building site right next door. Their response was 10 % discount on next years holiday, proving without doubt they really couldn't care less !”

Helpful Report

Posted 9 years ago

Top Villas is rated 3.5 based on 265 reviews