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TouchUpDirect Reviews

4.6 Rating 13,852 Reviews

91 %

of reviewers recommend TouchUpDirect

Company Reviews

Product Reviews

4.6

Based on 13,852 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 1 star review on 6th April 2023

TouchUpDirect 1 star review on 24th July 2022

TouchUpDirect 5 star review on 30th May 2022

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TouchUpDirect 5 star review on 1st May 2022

Anthony Martins

TouchUpDirect 5 star review on 1st May 2022

Anthony Martins

TouchUpDirect 5 star review on 21st August 2021

TouchUpDirect 5 star review on 5th June 2021

11

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I thought I would be able to clean the area on the car, apply the pen and then the clear coat so I ordered the product. When I emailed asking how it worked, I was told it was much more complicated . Needed to use sandpaper and primer and apply multiple times. Way beyond the simple method I thought I would be able to use. SO now I am getting a product which I will not use for fear of making matters worse.”

Posted 3 years ago

“Gave the right color code off sticker on the Jeep and it doesn't match”

(Jeep) - Posted 3 years ago

Hi Victor, I'm sorry to hear about the color match issue. I'm sure we can help sort that out. I'm going to have one of our support agents reach out to you. We can typically sort out a color issue very easily. Thank you,

Posted 3 years ago

“I never got a response from customer service. Poor practice”

Posted 3 years ago

“I followed the website instructions to get to the Glacier Blue paint for my 2007 Honda C-RV. Unfortunately, the color is visibly darker than my actual color. I bought the package that includes primer, paint, and clearcoat. The results are not as expected. I tried so hard to blend the edges because of the color, that primer started to show through. Waste of my money. Hope it works better for someone else.”

Posted 3 years ago

“Even after letting it dry overnight when applying clear coat the paint came off. Had a very difficult time with the primer, nothing much came out. Would not recommend.”

(Jeep) - Posted 3 years ago

“Color does not match at all.”

Posted 3 years ago

“Very pore coverage, clear is full of air bubbles. I would not recommend this product.”

(Jeep) - Posted 3 years ago

“You offer free shipping, but don't say that there will be no tracking information and it will take two weeks? If I had known that I would not have ordered from you.”

Posted 3 years ago

“Ordered Toyota Beige 489 color was way to light not even close. I was hoping it would darken after the clear coat was added but no. Now I will have to redo my job and try another paint company. Gary”

Posted 3 years ago

“what happened to my order? no tracking info!”

Posted 3 years ago

“They sent entirely the wrong color and I threw it away. What a waste of money!”

(Jeep) - Posted 3 years ago

Hello, I'm sorry to hear the color didn't match. This can happen, but we can almost always easily solve a color match issue. Is there any reason why you threw the product away without contacting us first? We have a Color Match Guarantee that protects all of our customers from this very issue. Our support staff are very friendly and always willing to help our customers through a problem. They can be reached by emailing help@touchupdirect.com. Thanks, Lonnie T.

Posted 3 years ago

“I ordered the Kit that comes with everything, black paint for my 07 RL... 3 days later I received an email from them saying that my order was delivered and it was certainly not. I have checked everywhere only to not find my Order on my front porch where it was apparently delivered w 'proof' but when I click on "Show me Proof of Delivery" it asks me for an act number that I isn't even know I had or need ? Im getting no help from customer service 😕”

Posted 3 years ago

Hello, I'm sorry to hear about the issue with your order. I see that you were able to speak with our customer service team, and they have already shipped a replacement order. Please let us know if there's anything else we can do to help. - Lonnie T.

Posted 3 years ago

“Color does not match with the original paint.”

(Jeep) - Posted 3 years ago

“ISOPON Scratch and Stone Chip Remover comes with no instructions on the tube and there are none to be found on TUD website. It comes with warnings about dangerous content but no instructions on how to safely use it or apply it. How can I possibly use this stuff?!!!”

Posted 3 years ago

“color didn't match, made it look worse”

(Jeep) - Posted 3 years ago

Hello Jeffrey, Thank you for taking the time to provide feedback. I'm sorry to hear that your color didn't match as expected. The good news is, we can fix it as part of our color match guarantee. I'll have one of our support agents reach out ASAP. They can provide expert advice to get your touch up looking great again. - Lonnie T.

Posted 3 years ago

“i ordered the kit, received the paint and the clearcoat. the clearcoat came with no tip. i reached out to you guys and still have not received the replacement, after waiting 10 days on the original order”

(Jeep) - Posted 3 years ago

“I think the colors do not match, I need to return”

Posted 3 years ago

“The product I ordered was not available after I paid for overnight shipping. I finally got informed that you were canceling my order but I was only refunded the list price of the product and still ended up being out of pocket $30-$40. Find ANY alternative to this company.”

Posted 3 years ago

“I ordered primer ,spray paint, and clearcot kit . The paint not even matching and primer quality is so bad .I waist my money and my whole day .This is the first and the last time I am buying something from tuchupdirect.com”

Posted 3 years ago

“I ordered from Touch Up Direct on May 21, 2020. It is now July 6, 2020 and I still have not received my item. I have tried calling the number provided on my order confirmation, but repeatedly get a recorded message,, no one answers no matter when I call during the stated business hours. I sent an email asking about the order status, no response. My next recourse is to contact my credit card company to have the charges reversed. Anyone thinking of ordering from Touch Up Direct, they don't appear to have any customer service to resolve issues. Not a good way to do business.”

Posted 3 years ago

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TouchUpDirect is rated 4.6 based on 13,852 reviews