TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,871 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,871 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

About TouchUpDirect:

Thank you for shopping with us. TouchUpDirect offers the best touch up paint and the tools you need to do the job right.

We've been in your shoes: hoping we ordered the correct paint, but not quite sure we'll get it. That's why we started TouchUpDirect. Getting a good paint match should be easy.

TouchUpDirect can ensure you're ready for your next paint project. We'll get you the right paint so you can get it just right:

•The paint TouchUpDirect sells matches the factory coatings.

•Our paint is the good stuff: the same formulas as the manufacturers, mixed in the same machines.

•We'll put the correct paint in the best applicator for your repair.

•We stock the painting tools and accessories you need to do the best job possible.

•Ordering online is quick, simple and reliable.

•TouchUpDirect customer service treats you the way we'd want to be treated.

•We know paint, and we know what you want. Because we use factory paint specifications to ensure you get the right match, you'll get the correct paint even when the manufacturer offered dozens – or hundreds – of color options.

TouchUpDirect is a growing American company, adding hundreds of thousands of new customers every year. Our offices and production shops are in Southern California. Our paints are made and mixed in the U.S. Our professional staff has more than 40 years experience in the paint business.

We're here so you can have a good touch up painting experience.

Yours truly,

The TouchUpDirect team

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

TouchUpDirect 1 star review on 15th June 2025

Jim M

TouchUpDirect 5 star review on 18th September 2024

Brad F

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It started out well. I was invited to call to order custom paint for my rv. But when I called several times, I was put on hold for awhile and then each time I was abruptly told no agents are available and to call back later. I can't comment on a product I can't order and use.”

Helpful Report

“I cancelled my order , because you advertised NO SHIPPING ( excluding ha al ) when i paid shipping appeared to be added, i checked with pay pal and yes i was paying for shipping.”

Helpful Report

“The pen applications were terrible. The color was not metallic like my vehicle, and the paint dried to a white, thick mess. The clear coat container was empty. I had to use paint thinner to try to remove the product. My vehicle looks worse than before. Asked several times for a refund, but never received one.”

Helpful Report

“Used you’re product to paint a fender. Primer, color coat and clear coat went on poorly, inconsistent pressure in spray cans caused poor results. Paint didnt level well and seem old! I wasted my mone and time.”

Helpful Report

“Horrible product. Do not use spray cans. You are better off going to someone with the right equipment. I prepped the surface as instructed. The primer went on just fine. That is where I should have ended. Then came the color coat. The sprayer barely allowed any paint to come out. It started coming out in splotches. I could not clear the sprayer, so I had to pull the sprayer off the paint color and use the nozzle from the primer can. Because it was so blotchy, I had to do 5 coats. After the clearcoat, it is as rough as sandpaper. The color is not smooth at all. It looks even worse from a distance. Luckily it is along the top edge of the outer part of my truck bed. I am going to just put bed liner on the area that was painted. A total mess.”

Helpful Report

“Color match is excellent. That is as far as quality goes. Durability of the paint and clear coat is terrible. Blending the clear coat with the cars original clear coat is impossible. If you even approach the finish with a professional buffing machine you will strip off both clear coat and paint. Their product in only useful if trying to cover up a scratch on a beater or in a non visible area.”

Helpful Report

“I purchased the paint I needed as I have done before. Waited for over a week for a tracking number on a supposed two day turn around. Finally after contacting customer service and getting the run around, days later I was sent an email saying that the toner needed to make my color was discontinued and they’d refund me. Waited a week for the refund. Oh. By the way. The product is STILL on the website for others to order and go through what I went through. That’s good business practice right there.”

Helpful Report

“The applicator brush was substandard to say the least. Wild brush hairs pointing off in another direction while trying to fix the scratch on my gas tank. Wasted so much product trying to straighten the paint bristles with a paper towel. Total waste... Not happy at all..”

Helpful Report

“Didn't receive the filler I ordered”

Helpful Report

(Jeep) -

“I thought I would be able to clean the area on the car, apply the pen and then the clear coat so I ordered the product. When I emailed asking how it worked, I was told it was much more complicated . Needed to use sandpaper and primer and apply multiple times. Way beyond the simple method I thought I would be able to use. SO now I am getting a product which I will not use for fear of making matters worse.”

Helpful Report

“Gave the right color code off sticker on the Jeep and it doesn't match”

Helpful Report

(Jeep) -

Hi Victor, I'm sorry to hear about the color match issue. I'm sure we can help sort that out. I'm going to have one of our support agents reach out to you. We can typically sort out a color issue very easily. Thank you,

“I never got a response from customer service. Poor practice”

Helpful Report

“I followed the website instructions to get to the Glacier Blue paint for my 2007 Honda C-RV. Unfortunately, the color is visibly darker than my actual color. I bought the package that includes primer, paint, and clearcoat. The results are not as expected. I tried so hard to blend the edges because of the color, that primer started to show through. Waste of my money. Hope it works better for someone else.”

Helpful Report

“Even after letting it dry overnight when applying clear coat the paint came off. Had a very difficult time with the primer, nothing much came out. Would not recommend.”

Helpful Report

(Jeep) -

“Color does not match at all.”

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“Very pore coverage, clear is full of air bubbles. I would not recommend this product.”

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(Jeep) -

“You offer free shipping, but don't say that there will be no tracking information and it will take two weeks? If I had known that I would not have ordered from you.”

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“Ordered Toyota Beige 489 color was way to light not even close. I was hoping it would darken after the clear coat was added but no. Now I will have to redo my job and try another paint company. Gary”

Helpful Report

“what happened to my order? no tracking info!”

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“They sent entirely the wrong color and I threw it away. What a waste of money!”

Helpful Report

(Jeep) -

Hello, I'm sorry to hear the color didn't match. This can happen, but we can almost always easily solve a color match issue. Is there any reason why you threw the product away without contacting us first? We have a Color Match Guarantee that protects all of our customers from this very issue. Our support staff are very friendly and always willing to help our customers through a problem. They can be reached by emailing help@touchupdirect.com. Thanks, Lonnie T.

TouchUpDirect is rated 4.6 based on 13,871 reviews