TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,811 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,811 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

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TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

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“I appreciated the prompt response to all my queries and making the time to telephone me when an urgent response was required. In particular I appreciated your staff following up questions I raised in an intelligent and informative manner.”

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Posted 7 years ago

“Excellent site! I know what I want and tourradar gives me the correct options very happy”

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Posted 7 years ago

“Quicker replies to questions”

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Posted 7 years ago

“Excellent price and the web site was easy to use.”

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Posted 7 years ago

“First time user of TourRadar and thus far I am very happy with the service, repli to emails and turn around time. Hope this continues!”

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Posted 7 years ago

“The Smart phone was a better experience with the ability to hold flights etc. What was also really good was the live chat as well.”

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Posted 7 years ago

“It's a good site to see many tours in one place.”

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Posted 7 years ago

Hello Tyrone, Thank you for your review. We're glad you enjoyed our vast selection of tours and were able to find the right one for you! If you have any further feedback you can offer us, feel free to get in touch directly. Happy Travels, The TourRadar Team

Posted 7 years ago

“All questions were answered. We booked with only days to prepare. The only problem was TourRadar did not send a request for 24 hours and approval to go on the tour was delayed and caused the airfare to double.”

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Posted 7 years ago

“Very straight forward booking process which was helped by the very efficient work of the staff I dealt with.”

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Posted 7 years ago

“I just found this site and was pleasantly surprised by the wide choice of tours. Booked one I was looking for a long time. Covenient , easy to navigate site. I will be back. Thanks!”

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Posted 7 years ago

“The web site was easy to use. I also sent in questions and they were answered in a timely manner. I found what I wanted.”

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Posted 7 years ago

“Trying to book tours during the black friday sale was extremely frustrating. As the site is not live having to wait and wait without updates and not knowing if you were going to get the tour you wanted and I even rang and no one could tell me. Do you book another trip? Will you then get both trips? Will you miss out. I was only messaged in the middle of the night and could not respond. NOT GOOD ENOUGH!”

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Posted 7 years ago

Hello Debbie, We're sorry to hear you've found your booking experience frustrating. We understand that booking that last minute deal before a sale ends can be stressful! The delayed response you refer to was due to your operator being located in your holiday destination, which was not in the same time zone as where you live. While their office operates during regular, local business hours during the week, our TourRadar Travel Experts are available to you 24/7 both by phone and online chat should you need any assitance in the meantime. We're happy, however, that we were able to confirm your booking at the sale price and that you're headed off on a wonderful trip! Thank you for your feedback and have a wonderful trip! The TourRadar Team

Posted 7 years ago

“pleasant staff, quick return answer to my queries, very reasonable prices!”

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Posted 7 years ago

Hello Anne, We're glad to hear you enjoyed booking your trip on TourRadar.com. If there is anything you'd like to see us improve to offer you an even better booking experience, please do get in touch! Have a great trip, The TourRadar Team

Posted 7 years ago

“I got a good deal.”

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Posted 7 years ago

“every thing was up to my satisfaction. I still have a question to see if I can make adjustment of my return flight. I will appreciate if someone can call me at 954 557 3184 to discuss and solve .”

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Posted 7 years ago

“TourRadar provided me with answers to all of my questions. Natalia helped me find solutions to keep me within my budget. She made my booking process very easy”

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Posted 7 years ago

“Found tour of Egypt I wanted for a good price.”

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Posted 7 years ago

“In the past few months I have used TourRadar to book a trip to Thailand for my son and daughter in law, and a trip to Galapagos for myself. The site is easy to use, and had prices lower than booking directly with the tour operator!”

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Posted 7 years ago

“They were very responsive to a problem i was having with an overseas operator and facilitated a very quick resolution to my satisfaction. Good job guys!”

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Posted 7 years ago

“Having used TourRadar before I was aware of its effectiveness and friendly approach. The chat line was invaluable and eventually spoke on the mobile direct. all done in no time. Th latest booking to Sicily just as effective and I found the perfect tour.”

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Posted 7 years ago

TourRadar is rated 4.5 based on 6,811 reviews