TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,847 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

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4.5

Based on 6,847 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 2nd July 2026

Stan

Anonymous

Anonymous // 01/01/2019

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“They have been very professional and prompt to reply so far.”

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Posted 7 years ago

Hello, Thank you for your feedback - we are happy to hear you have had a great experience booking with TourRadar! We pride ourselves on providing the best customer service and truly enjoy connecting travellers to enriching tour experiences. Happy Travels, The TourRadar Team

Posted 7 years ago

“Easy booking”

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Posted 7 years ago

“It is so easy to find a tour that suits your needs.”

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Posted 7 years ago

Hello Joanne, Thank you for your terrific feedback! With over 25,000 tours worldwide, we're confident we have something for everyone! Thanks again and Happy Travels, The TourRadar Team

Posted 7 years ago

“They failed to block my tour price after I had already sent the booking confirmation, and it ended up with a price increase of more than 10% on top of the original price.”

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Posted 7 years ago

Hi Pietro, Thank you for your review. We understand it must have been frustrating to learn the tour was more than initially quoted. When placing your booking the tour operator advised us they only had space remaining in a higher priced cabin. Before we could continue processing your booking, our support team immediately reached out to go over the price difference. TourRadar also provided an additional discount for the error in an effort to assist with the additional cost. We are happy to see that you decided to continue with confirming the tour and can continue planning this trip of a lifetime to explore the Galapagos Islands. Thanks again for choosing TourRadar and for taking the time to offer your feedback. Happy Travels, The TourRadar Team

Posted 7 years ago

“Comprehensive website contents , quick & competent staff responses.”

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Posted 7 years ago

Hello Dr Alwalid, Thank you for your great feedback! We are happy to hear you found our website clear and comprehensive and enjoyed working with our team of Travel Experts. We hope you have a have a fantastic holiday season and thanks again for choosing TourRadar! Happy Travels, The TourRadar Team

Posted 7 years ago

“Amazing customer service. Inquiries were answered promptly and professionally. Jesse gave me tips on hotels and transportation based on her own experience in my destination. I will definitely be using this booking service again.”

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Posted 7 years ago

“The communication is great if you have any questions they get back to you very quickly. I also like the pricing and the deals that they do. I did look around at other sites for pricing and tourRadar had the best prices. They also do a members only discount which is easy to sign up for through facebook. Very happy with the service over all”

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Posted 7 years ago

“Easy to navigate, great options and even better to book.”

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Posted 7 years ago

“My friends and I wanted to book a trip for the 4 of us but needed help making the reservation. We called Tour Radar and got 'Michael'. We put him on speaker phone and he was not only extremely patient and had a great sense of humor, but he was able to get us all booked and then walked us through our confirmation emails! We are all set and very excited! EXCELLENT Customer Service!”

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Posted 7 years ago

“I booked a Nile River Cruise (spaces were listed as available) only to learn after what I thought was a down payment that the tour operator had to confirm the space and that took at least a week before it happened. Luckily, they accepted the booking as I had already purchased flights based on the cruise. If Tour operators are not going to give faster confirmed bookings, a caveat should be stated for those operators. It worked out in the end, but I would have done things differently had I know. I have used Tour Radar for several trips and haven't had anything like this before. Otherwise, I am very happy with their offerings.”

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Posted 7 years ago

Hello Rita, Thank you for your review. We understand your frustration with the time you waited for your tour to be confirmed and agree it was a particularly long wait. Although some tours that are On Request might take 2 - 3 days for the operator to confirm, certainly, what you've experienced here is not standard for TourRadar or the operator you're travelling with. We're relieved that your booking was confirmed and that your travel plans have remained unchanged. We very much look forward to offering you a superior booking experience in the future and hope you have an amazing time in Egypt! Thanks again for choosing TourRadar and for taking the time to offer your feedback. Kind Regards, The TourRadar Team

Posted 7 years ago

“HAVE HAD EXCELLENT SUPPORT AND HELP FROM YOUR TEAM IN MAKING MY DECISION.”

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Posted 7 years ago

“Agents were knowledgeble and friendly”

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Posted 7 years ago

“Every aspect of interaction with TourRader has been fantastic and the service and support has exceeded all expectations. Hayley has looked after booking and she is simply excellent to deal with. I highly recommend anyone use TourRadar to book their next holiday or travel plans.”

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Posted 7 years ago

“The 48 hour reservation tool was helpful. The confirmation was quite quick too which is good.”

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Posted 7 years ago

Hello Nikhil, Thanks for your review. Your feedback is extremely valuable to us! If there is anything more we could be doing to make your tour booking experience better, please do get in touch with us to let us know. Happy Travels, The TourRadar Team

Posted 7 years ago

“The tour covers what we want to visit”

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Posted 7 years ago

“Very organized to book and pleasant agent .”

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Posted 7 years ago

“Natalia and Jesse were most helpful, and made the booking of our Danube River cruise effortless. Both demonstrated genuine concern for our needs. After my wife and I completed our booking, Jesse contacted my sister and bother-in-law and efficiently completed their booking. We will likely have two or three ohther couples join us, and I am sure they will receive the same friendly and professional assistance from Tourradar's staff.”

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Posted 7 years ago

Hello Brian, Thank you for your review. We’re so pleased you’ve had such a wonderful booking experience. Our Cruise Consultants work very hard to make your booking process as easy as possible. We will be happy to accommodate your friends on the same lovely Danube cruise and look forward to hearing from them soon. Have a wonderful cruise on the Danube and keep sharing the good word! Bon Voyage, The TourRadar Team

Posted 7 years ago

“Information easy to understand.”

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Posted 7 years ago

“It was a fairly straight forward process. The tour is well outlined. I did feel that as a new international traveler I had questions that I needed to have answered. Some things were confusing regarding the actual travel to and from the starting location.”

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Posted 7 years ago

Hello James, Thank you for your feedback! We help many first time travellers prepare for their tours and glad we were able to help you too! If there is anything at all that is unclear at any point before you travel, don't hesitate to contact our Travel Experts who are available for you 24/7 by phone or online chat. Happy Travels! The TourRadar Team

Posted 7 years ago

“I found a cruise we wanted , proceeded to book , but my booking failed three times , emailed Leuftner direct , still not successful , phoned Sydney Tour Radar - phones not answered , phoned Brisbane office , Megan took the problem forward and then finally our booking was confirmed and payment authorised. Each time time my credit card data was enetered and submitted the response via email was a warning that my booking was yet to be confirmed and would soon expire. A lot of time wasted. Now looking forward to our cruise.”

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Posted 7 years ago

Hello John, Thank you for taking the time to submit your review. We're sorry to hear you've experienced some frustration placing your booking! We've had a long look into your booking activity and have reason to believe you might have tried booking on another site, or mistaken your placement of a 48 hour hold for a booking. We only received one booking request from you, which we are happy to say, was promptly confirmed. The emails you received, prompting you to book, were sent between when you placed a hold request for your cruise, and a couple of days later when we received your first and only booking payment. Regarding the phone number which would not connect, we sincerely apologise for the difficulty this caused you and will be in touch with you directly to understand which number you were calling, in order to investigate further. We thank you very much for your feedback John and are glad to hear you're looking forward to your cruise! Sincerely, The TourRadar Team

Posted 7 years ago

TourRadar is rated 4.5 based on 6,847 reviews