TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,811 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,811 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

Visit Website

TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

“I've only started but so far,it's good.”

Helpful Report

Posted 7 years ago

“Provided accurate information for my trip to Cuba.”

Helpful Report

Posted 7 years ago

“FAST RESPONSE TIME TO BOOKING A TOUR”

Helpful Report

Posted 7 years ago

“The website didn't show any availability of rooms, but TourRadar was able to find us accommodations. Thank you SO much!”

Helpful Report

Posted 7 years ago

“I found the website easy to navigate. When I ran into a glitch with booking my trip, the help desk was immediately available. When that didn't result with fixing the issue, I was immediately connected with a very pleasant operator who booked the trip for me.”

Helpful Report

Posted 7 years ago

“Simple process online and good phone support.”

Helpful Report

Posted 7 years ago

Hello there, Thanks for your feedback. We're glad that booking your tour was easy and that our Travel Experts were able to assist over the phone. Have a wonderful trip and thanks again! The TourRadar Team

Posted 7 years ago

“The easiness of booking a tour.”

Helpful Report

Posted 7 years ago

“TourRadar offered a mix of tours for our desired destination which made it easy for us to decide the length of tour and the required destinations.”

Helpful Report

Posted 7 years ago

“I have been generally pleased with the customer service provided, since using Tour Radar for over half a year. I generally get a response back to all of my questions, although due to time zones, I mostly respond via the chat thread when I wake up the next day and see a response. A few concerns I have at the moment, is that: 1) It seems like there would be price dependencies between what I see when I search the site vs what the agent sees. Once, the price is mentioned, the agent is able to fix the price to the lower of the two; however, as a consumer it gives me doubts on whether I am getting the best price I can. 2) A lot of tours have hidden costs (e.g., internal flights) that are not known until you book the trip; these things should be more transparent and clear or added before we book the trip, so the consumer can budget accordingly and make a correct decision on which tour to pick”

Helpful Report

Posted 7 years ago

Hello there, Thank you for your review. We're glad to hear you found our Travel Experts helpful and you were able to book your trip to Australia! We've looked into the confusion you mentioned, surrounding the saving available on your tour. We suspect what you were looking at was a booking enquiry containing a promotion available during Black Friday, that had since expired. The agent you spoke to, made a generous decision to offer you this price as a once-off, so we can guarantee you absolutely got the best deal on this tour! Regarding your second point, you're absolutely correct that some tours in Australia require four you to either book your internal flights independently or as an additional cost to the tour price. This information is displayed on the tour page under 'What's Included'. This is something quite unique to tours which include flights covering long distances as a part of the tour itinerary (as opposed to traditional coach tours). The reason for this is the fluctuation of flight costs, but also that there is a large consumer demand for booking flights independently in order to collect air miles. Your feedback is very important to us, so thank you again for taking the time to share your experience. We hope you have a wonderful trip! The TourRadar Team

Posted 7 years ago

“Booking at TourRadar was easy. What we received as a tour was exactly what was described on the website. Communicating with the tour operators through the TourRadar website was easy.”

Helpful Report

Posted 7 years ago

“Excellent description of the tour itinerary.”

Helpful Report

Posted 7 years ago

Hello Philip, Thanks for your review! Here at TourRadar, we understand that easy access to information about your tour is essential to enable you to choose the perfect tour for you! We hope you have a wonderful time on tour! The TourRadar Team

Posted 7 years ago

“Until now the team seemed very kind, efficient, they were very professional and gave me good suggestions”

Helpful Report

Posted 7 years ago

“Helped me to arrange my Europe trip in a very short time. Extensive collection of tours available and very convenient to find the best tour suits your requirements. Very supportive customer care available 24/7 who can answer all your tour or booking related queries.”

Helpful Report

Posted 7 years ago

“The customer service is exceptional!”

Helpful Report

Posted 7 years ago

“I just found this site recently. It's really good platform to explore tour options from local travel operators in countries you going. Having said that, it's not easy to realise what kind of tours/travels operators offer unless you reach to them directly. Customer service on tour radar is really quick, efficient. Let's hope my first experience with a trip itself will be good also.”

Helpful Report

Posted 7 years ago

Hello Edita, Thank you for booking your trip on TourRadar.com. We certainly have a very diverse range of tours on our site, and you're correct, that different tour operators approach the idea of group touring in different ways. While the traditional idea of touring suggests you'll join a group at the beginning of the tour and perhaps have an option to share a room with another solo traveller if you wish, this model of touring just scratches the surface of the touring world! Many of the operators we work with are local, specialised tour operators in your destination and can offer an element of flexibility to your trip which traditional group tour operators usually cannot. This can also mean that when travelling with local tour operators, some parts of your tour might offer an element of independent travel. This can also mean solo travellers might be obliged to pay a mandatory single supplement. This information is displayed under the tour details on TourRadar.com, but if you're ever unsure, it's always best to ask - as you did before booking! We'll put you in direct contact with the operator, right here on our site to ensure you get the correct answer without any fuss. With over 1,000 tour operators partnered with TourRadar, we understand the importance of getting you answers to your questions - and fast! Thank you very much for your feedback! It's by listening to you, our valued customers, that ensures we can continuously improve your booking experience. Happy Travels, The TourRadar Team

Posted 7 years ago

“I was able to book the tour to Iceland that I truly wanted. Over, my consultant at TourRadar was fabulous. He answered all my questions and I feel he went above and beyond to ensure I was satisfied with my purchase.”

Helpful Report

Posted 7 years ago

“Staff on chat were positive, understanding and helpful.”

Helpful Report

Posted 7 years ago

“Plenty of tour options and fast response to questions made it easy to decide which company to use and your Black Friday discount sealed the deal”

Helpful Report

Posted 7 years ago

“I found TourRadar while searching for a small boat cruise in the coast of Croatia. Not only did TourRadar have the best price but their customer service representatives were extremely helpful and connected me with the tour operator who was able to secure the last cabin when other websites were showing the particular dates I wanted as sold out. In addition, there is program through TourRadar where a percentage of the of the price you paid for trip will go into a bank for future use on another TourRadar trip and will never expire. I certainly plan on using TourRadar again!!!”

Helpful Report

Posted 7 years ago

“over all its a good service”

Helpful Report

Posted 7 years ago

Hi Maria, Thank you for taking the time to provide us with your booking experience feedback. We regret any confusion about the price of your tour. We can see that the price you've paid for the tour is actually less than €1804 since our support team added an additional discount to your booking. A member of our support team emailed you back a few days ago to update you on the great saving you earned on this booking. We are pleased to see that your concerns have been addressed and look forward to working with you again soon. If you have any further questions, please don't hesitate to reach out. Best regards, The TourRadar Team

Posted 7 years ago

TourRadar is rated 4.5 based on 6,811 reviews