TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,811 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,811 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

Visit Website

TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

“The website is good but the booking of the tour was not so easy. Phoning them to sort problems is great. There was no waiting time and staff were very friendly and helpful. I would definitely recommend!,”

Helpful Report

Posted 7 years ago

Hello Amanda, Thank you for your feedback. We're happy our Travel Experts were able help you place your booking. We'd also love to hear more about your on-site booking experience. We'll reach out to you directly in the hope we can pinpoint the issue and work toward a solution. Happy Travels The TourRadar Team

Posted 7 years ago

“Any organization requires good, knowledgeable people to make it a success, and that was the case here. While the site was easy to use, it can’t cover everything. My questions were answered so well, I booked immediately with complete confidence I made the correct (right) decision. The trip is on!”

Helpful Report

Posted 7 years ago

Hello John, We couldn't agree with you more! Our Travel Experts are dedicated to making your booking process as easy as possible which begins with providing the answers you're looking for. They're all avid travellers themselves, with a collective wealth of travel knowledge which they're happy to share! Thank you very much for taking the time to share your positive booking experience. We have no doubt you'll have a wonderful trip! Happy Travels The TourRadar Team

Posted 7 years ago

“Very easy to work with the different representatives. They were very knowledgeable, courteous and helpful.”

Helpful Report

Posted 7 years ago

Hi there, Thanks for your review! We're glad our Travel Experts were able to assist you with booking your trip! Have a wonderful festive season and enjoy your travels! The TourRadar Team

Posted 7 years ago

“Great discount on last minute trip.”

Helpful Report

Posted 7 years ago

“They have been very professional and prompt to reply so far.”

Helpful Report

Posted 7 years ago

Hello, Thank you for your feedback - we are happy to hear you have had a great experience booking with TourRadar! We pride ourselves on providing the best customer service and truly enjoy connecting travellers to enriching tour experiences. Happy Travels, The TourRadar Team

Posted 7 years ago

“Easy booking”

Helpful Report

Posted 7 years ago

“It is so easy to find a tour that suits your needs.”

Helpful Report

Posted 7 years ago

Hello Joanne, Thank you for your terrific feedback! With over 25,000 tours worldwide, we're confident we have something for everyone! Thanks again and Happy Travels, The TourRadar Team

Posted 7 years ago

“They failed to block my tour price after I had already sent the booking confirmation, and it ended up with a price increase of more than 10% on top of the original price.”

Helpful Report

Posted 7 years ago

Hi Pietro, Thank you for your review. We understand it must have been frustrating to learn the tour was more than initially quoted. When placing your booking the tour operator advised us they only had space remaining in a higher priced cabin. Before we could continue processing your booking, our support team immediately reached out to go over the price difference. TourRadar also provided an additional discount for the error in an effort to assist with the additional cost. We are happy to see that you decided to continue with confirming the tour and can continue planning this trip of a lifetime to explore the Galapagos Islands. Thanks again for choosing TourRadar and for taking the time to offer your feedback. Happy Travels, The TourRadar Team

Posted 7 years ago

“Comprehensive website contents , quick & competent staff responses.”

Helpful Report

Posted 7 years ago

Hello Dr Alwalid, Thank you for your great feedback! We are happy to hear you found our website clear and comprehensive and enjoyed working with our team of Travel Experts. We hope you have a have a fantastic holiday season and thanks again for choosing TourRadar! Happy Travels, The TourRadar Team

Posted 7 years ago

“Amazing customer service. Inquiries were answered promptly and professionally. Jesse gave me tips on hotels and transportation based on her own experience in my destination. I will definitely be using this booking service again.”

Helpful Report

Posted 7 years ago

“The communication is great if you have any questions they get back to you very quickly. I also like the pricing and the deals that they do. I did look around at other sites for pricing and tourRadar had the best prices. They also do a members only discount which is easy to sign up for through facebook. Very happy with the service over all”

Helpful Report

Posted 7 years ago

“Easy to navigate, great options and even better to book.”

Helpful Report

Posted 7 years ago

“My friends and I wanted to book a trip for the 4 of us but needed help making the reservation. We called Tour Radar and got 'Michael'. We put him on speaker phone and he was not only extremely patient and had a great sense of humor, but he was able to get us all booked and then walked us through our confirmation emails! We are all set and very excited! EXCELLENT Customer Service!”

Helpful Report

Posted 7 years ago

“I booked a Nile River Cruise (spaces were listed as available) only to learn after what I thought was a down payment that the tour operator had to confirm the space and that took at least a week before it happened. Luckily, they accepted the booking as I had already purchased flights based on the cruise. If Tour operators are not going to give faster confirmed bookings, a caveat should be stated for those operators. It worked out in the end, but I would have done things differently had I know. I have used Tour Radar for several trips and haven't had anything like this before. Otherwise, I am very happy with their offerings.”

Helpful Report

Posted 7 years ago

Hello Rita, Thank you for your review. We understand your frustration with the time you waited for your tour to be confirmed and agree it was a particularly long wait. Although some tours that are On Request might take 2 - 3 days for the operator to confirm, certainly, what you've experienced here is not standard for TourRadar or the operator you're travelling with. We're relieved that your booking was confirmed and that your travel plans have remained unchanged. We very much look forward to offering you a superior booking experience in the future and hope you have an amazing time in Egypt! Thanks again for choosing TourRadar and for taking the time to offer your feedback. Kind Regards, The TourRadar Team

Posted 7 years ago

“HAVE HAD EXCELLENT SUPPORT AND HELP FROM YOUR TEAM IN MAKING MY DECISION.”

Helpful Report

Posted 7 years ago

“Agents were knowledgeble and friendly”

Helpful Report

Posted 7 years ago

“Every aspect of interaction with TourRader has been fantastic and the service and support has exceeded all expectations. Hayley has looked after booking and she is simply excellent to deal with. I highly recommend anyone use TourRadar to book their next holiday or travel plans.”

Helpful Report

Posted 7 years ago

“The 48 hour reservation tool was helpful. The confirmation was quite quick too which is good.”

Helpful Report

Posted 7 years ago

Hello Nikhil, Thanks for your review. Your feedback is extremely valuable to us! If there is anything more we could be doing to make your tour booking experience better, please do get in touch with us to let us know. Happy Travels, The TourRadar Team

Posted 7 years ago

“The tour covers what we want to visit”

Helpful Report

Posted 7 years ago

“Very organized to book and pleasant agent .”

Helpful Report

Posted 7 years ago

TourRadar is rated 4.5 based on 6,811 reviews