TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,811 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,811 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

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TourRadar 5 star review on 18th December 2024

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TourRadar 5 star review on 17th May 2024

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TourRadar 5 star review on 16th May 2024

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Anonymous

Anonymous // 01/01/2019

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“I booked an Irish tour. I am traveling alone. BEFORE booking I made sure to ask if they had a "single supplement" option meaning I need a room to myself. I was told yes and given the price. When I asked about this after booking the representative at TourRadar was absolutely unhelpful. It seems no matter what I ask it's always "talk to the tour company". Why did a book through you and not go direct? It seems you provide no service whatsoever other than taking my money. Most likely will not book through TourRadar again.”

Helpful Report

Posted 7 years ago

Hello Mario, Thank you for sharing your feedback. Looking at your chat correspondence, we can understand your frustration and will be addressing this with our Travel Expert. There was certainly an element of misunderstanding there and for that, we sincerely apologise. You had in fact, been instructed by your tour operator to select a single supplement on the booking page, but they have not activated this feature in their TourRadar account. So, as you correctly noted on our chat, this option was not available on the booking page. This is an unusual situation, we'll be in touch with the operator of your tour to rectify this as soon as the Christmas break is over. We're glad, however, that your tour is confirmed and that we were able to help connect you with the tour of your choice. We remain available for you 24/7 by phone or online chat if there is anything more we can do before your trip. Happy Festive Season, The TourRadar Team

Posted 7 years ago

“Easy to access, clear information and no problems in the booking process.”

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Posted 7 years ago

“Fast response to my questions”

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Posted 7 years ago

“karolina worked with our tour. She was extremely polite, professional, and well versed. We are extremely pleased with her work!.”

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Posted 7 years ago

“TourRadar is the easiest to use, and the best with the prices. The staff is super friendly and helpful with your concern and questions, and so quick! Definitely recommend to my family and friends.”

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Posted 7 years ago

“TourRadar offers a great variety of tours to suit everyone's pocket. The website is very informative, easy to follow and making a booking is a piece of cake.”

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Posted 7 years ago

“Extremely helpful with explaining my europeian tour very proffesional the booking process was excallent would recomend to my friends”

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Posted 7 years ago

“Taylor and the other team members help actually are still helping me getting through the booking process, details etc for our Classical Italy and Eastern Europe Tour on May 2019. I hope it will be fantastic. Thank you team, Marry Christmas!”

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Posted 7 years ago

Merry Christmas to you too Ali! Thanks for your positive feedback. We hope you have an amazing time on your European adventure in May! Happy Travels, The TourRadar Team

Posted 7 years ago

“Recently booked trip to Thailand/Cambodia. So far so good. Response times (via telephone and electronic relatively good)”

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Posted 7 years ago

“I did lots of research before booking my Europe trip at numerous sites. TourRadar is by far the best. The staff replied immediate to all of my questions and gave me great authentic advice. Great experience so far.”

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Posted 7 years ago

Hello Madison, Thank you for your positive feedback. Our Travel Experts are not only experienced travellers but also passionate about what they do so offering advice is our pleasure! Have a wonderful end to 2018 and a great time in Europe next year! The TourRadar Team

Posted 7 years ago

“Easy to book. But still haven't had an answer to question I asked about single supplement.”

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Posted 7 years ago

Hi there, Thank you for your review! It appears there was a small misunderstanding regarding your query, but we're glad it was promptly resolved and you're now booked and confirmed on your tour. We hope you have a great trip! Happy Travels, The TourRadar Team

Posted 7 years ago

“EASE OF RESEARCH”

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Posted 7 years ago

“It gave me an overview of available tours with filters which allowed me to select tours to places I wanted to see for the number of days I planned to visit , and within my budget . Excellent app.”

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Posted 7 years ago

Hello Neela, Thanks for your review! We're glad you've enjoyed using the site to search and book your next vacation. Have a wonderful time out there and don't forget to spread the word! Happy Travels, The TourRadar Team

Posted 7 years ago

“no problem for the moment, and a person answers the phone...”

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Posted 7 years ago

“Easy to search for that perfect tour, either in variety of tour operators or one operator and then you can use the filters to narrow it down to what you want. Booking is easy as well.”

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Posted 7 years ago

Hello Jay, We're happy to hear you're enjoying the site! The filters on our search page certainly are, the best way to narrow down your options! Have an awesome time on tour and thanks for taking the time to offer your feedback. The TourRadar Team

Posted 7 years ago

“So far very good”

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Posted 7 years ago

“I love the homepage of TourRadar. It is very easy to book an they have sooooo many great trips to offer.”

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Posted 7 years ago

“Once I had chose our tour it was not until I got hold of TourRadar about the confirmation of the trip. TourRadar got right onto it and assured us the tour was a go. I am a little nervous about the company we are with as a past passenger said the washrooms did not work on the bus. I sure hope that is not the case with our trip. Looking forward to seeing Rome, Florence and Venice.”

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Posted 7 years ago

“Great assistance and web site”

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Posted 7 years ago

“The website was informative, precise and easy to navigate around. Any questions I had were answered promptly.”

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Posted 7 years ago

TourRadar is rated 4.5 based on 6,811 reviews