TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,811 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,811 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

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“Natalia and Jesse were most helpful, and made the booking of our Danube River cruise effortless. Both demonstrated genuine concern for our needs. After my wife and I completed our booking, Jesse contacted my sister and bother-in-law and efficiently completed their booking. We will likely have two or three ohther couples join us, and I am sure they will receive the same friendly and professional assistance from Tourradar's staff.”

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Posted 7 years ago

Hello Brian, Thank you for your review. We’re so pleased you’ve had such a wonderful booking experience. Our Cruise Consultants work very hard to make your booking process as easy as possible. We will be happy to accommodate your friends on the same lovely Danube cruise and look forward to hearing from them soon. Have a wonderful cruise on the Danube and keep sharing the good word! Bon Voyage, The TourRadar Team

Posted 7 years ago

“Information easy to understand.”

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Posted 7 years ago

“It was a fairly straight forward process. The tour is well outlined. I did feel that as a new international traveler I had questions that I needed to have answered. Some things were confusing regarding the actual travel to and from the starting location.”

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Posted 7 years ago

Hello James, Thank you for your feedback! We help many first time travellers prepare for their tours and glad we were able to help you too! If there is anything at all that is unclear at any point before you travel, don't hesitate to contact our Travel Experts who are available for you 24/7 by phone or online chat. Happy Travels! The TourRadar Team

Posted 7 years ago

“I found a cruise we wanted , proceeded to book , but my booking failed three times , emailed Leuftner direct , still not successful , phoned Sydney Tour Radar - phones not answered , phoned Brisbane office , Megan took the problem forward and then finally our booking was confirmed and payment authorised. Each time time my credit card data was enetered and submitted the response via email was a warning that my booking was yet to be confirmed and would soon expire. A lot of time wasted. Now looking forward to our cruise.”

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Posted 7 years ago

Hello John, Thank you for taking the time to submit your review. We're sorry to hear you've experienced some frustration placing your booking! We've had a long look into your booking activity and have reason to believe you might have tried booking on another site, or mistaken your placement of a 48 hour hold for a booking. We only received one booking request from you, which we are happy to say, was promptly confirmed. The emails you received, prompting you to book, were sent between when you placed a hold request for your cruise, and a couple of days later when we received your first and only booking payment. Regarding the phone number which would not connect, we sincerely apologise for the difficulty this caused you and will be in touch with you directly to understand which number you were calling, in order to investigate further. We thank you very much for your feedback John and are glad to hear you're looking forward to your cruise! Sincerely, The TourRadar Team

Posted 7 years ago

“Great booking”

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Posted 7 years ago

“Tourradar allows to check lot of tours run by different operator. Unfortunately is not available a tour run by Wild wind safaris I am interested in.”

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Posted 7 years ago

“Great customer service.”

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Posted 7 years ago

“I made 2 bookings 1. I needed to call the help desk as the online system was not giving me the correct information. Sandy was really good 2. No problems at all with the booking online”

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Posted 7 years ago

Hello Kaye, Thanks for your feedback, we're delighted you've booked 2 tours on TourRadar and already made use of your Travel Credits on your second booking! It looks like you were not logged into your account when you placed your second booking which is why the travel credit option (as well as your traveller details) were not showing, but we're glad to hear Sandy could help and you're all booked! Happy Travels, The TourRadar Team

Posted 7 years ago

“I found TourRadar a very good site to find different tours. Highly recommended”

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Posted 7 years ago

Hello Alison, Thanks very much for your feedback. We're glad we could help you narrow down the perfect tour from our extensive global selection! Have a wonderful trip and thanks again for choosing TourRadar! The TourRadar Team

Posted 7 years ago

“Website confusing when booking to join a group. There should be a question: Are you joining a group? Name of the group.”

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Posted 7 years ago

Hi Irynne, Thank you for providing us with your feedback, we are sorry to see you found it difficult connecting your booking to your larger travel party. We are happy to see that our support team was already reached out and ensured your booking was linked with your other friends. When we receive larger travel groups, we offer a conversation section on your booking page where you can ask questions and provide updates to your booking. This is a great way for our travellers to connect directly with TourRadar's support team and our tour operators. We hope you and your Nursing friends have a wonderful trip exploring the west coast USA next year. If we can assist in any way with making this a memorable trip, just let us know! Happy travels, The TourRadar Team

Posted 7 years ago

“Spent too many hours searching on the internet trying to find the escorted tour that covered what I wanted to do. Found more or less what I was looking for on TourRadar in about ten minutes. Had a chat with a member of the TourRadar Team who took about two minutes to come back with a match that was pretty much 'spot on'.”

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Posted 7 years ago

Hello Gary, Thank you for taking the time to share your great feedback! By offering you the largest selection of tours around the globe, we can always guarantee you'll find an awesome tour on TourRadar and we're glad to hear your tour was just what you were looking for! Have a wonderful time exploring the world and thanks again for sharing your tour booking experience! Happy Travels, The TourRadar Team

Posted 7 years ago

“Why is there no place to comment on why I was NOT happy with the service? This company took 8 days to fix an email problem at their end despite me constantly telling them that their emails were not going into my spam, which is what they said was happening and 9 days to confirm a booking. I contacted the company the holiday was with (Kichi Japan Tours) and they would have been able to confirm with me on receipt of payment so why did Tourradar take so long (and all Kichi's emails worked instantly). I have booked many tours with other companies and never had issues before like I have had with Tourradar”

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Posted 7 years ago

Hello Karen, We're sorry to hear you're disappointed with your booking experience. It indeed took unusually long to have your booking confirmed and we'll be looking into the reason for this with your tour operator. We also agree that the issue with your email account blocking our emails took unreasonably long to resolve and understand this must have been very frustrating. There are many possible reasons why our emails might not reach a customer's inbox and we regret that in your case, we did not identify the root of the issue earlier. We'll be revising our internal processes regarding issues receiving emails in order to avoid this delay in the future. Thank you very much for your feedback Karen, as you can see, we feel it's not only vital to listen to our customer's feedback, but also to take action to initiate change, to ensure we are always improving your booking experience. Have a wonderful time on tour and thanks again for choosing TourRadar. The TourRadar Team

Posted 7 years ago

“It is trustful to book a tour on TourRadar.”

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Posted 7 years ago

“This is my first experience with tour radar”

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Posted 7 years ago

“Helpful staff”

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Posted 7 years ago

“Communicated quickly and clearly with us. Price matched a tour.”

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Posted 7 years ago

“It looks like you can either use the tour credits you've accumulated from prior bookings or the discounted advertised price for the tour but not both. If you use the tour credits, you pay the full price for the tour.”

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Posted 7 years ago

Hello Gregory, Thanks for your feedback. You're absolutely correct Gregory, that TourRadar savings may not be combined on the same booking, so you have the choice to either use a promo code or sale promotion (if a sale is running), or your accumulated Travel Credits, as a deduction from the base price of the tour. We have a lot of travellers who choose to collect their travel credits over time either by collecting rewards from making bookings or by referring their friends! However you choose to collect your travel credits, they're always waiting for you to use them on your next booking, as they never expire! Whether it's a promo code or your Travel Credits that you apply to your next booking, we guarantee you're getting the best deal! Have a wonderful trip! The TourRadar Team

Posted 7 years ago

“Always available. I am hard to find solo senior budget. Everone helpful and PATIENT. Mostly dealt with ASH and MICHAEL. Never terse or discourteous. BOTH were awesome and resulted in a sale.. THANK YOU.. There will be a few more questions as we get closer. MERCI BIEN ! Pete Angermann”

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Posted 7 years ago

Hello Peter, We're so pleased to hear our Travel Experts were able to guide you through to finding and booking the perfect trip! Thank you for your positive feedback and please do let us know if there is anything more we can be doing to make your tour booking easy! Happy Travels, The TourRadar Team

Posted 7 years ago

“The small group Sicily Tour is exactly the trip I was seeking. An email query to Tour Radar was answered within half a day. A follow up email query was equally promptly answered. The webpage is fine.”

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Posted 7 years ago

“Tour Radar has a good selection of tours and their prices are cheaper. After a shaky start, the service I received was excellent! I would not hesitate to book with Tour Radar again and recommend this company to my friends. Thank you .”

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Posted 7 years ago

TourRadar is rated 4.5 based on 6,811 reviews