TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,771 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,771 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

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“quick respond when I booked my vacation.”

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Posted 6 years ago

“Booking experience was fantastic! Very helpful..”

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Posted 6 years ago

“Super easy to book and make additions and changes to my tour. The advisors were super helpful too”

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Posted 6 years ago

“After some initial confusion, the miscommunication between TourRadar, me and Utracks was resolved and resulted in our booking the cycling Normandy tour. Cudos to Natasha & Kate @ TourRadar for clear communication and reassurance; also thanks to Majeh @ Utracks for going beyond and snagging difficult to find accommodation which enabled our tour to go ahead. Majeh followed up with personal touch and gave us the confidence that we had made the right decision to go ahead”

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Posted 6 years ago

“I’ve call several times to ask a few questions before booking my Tour and I received excellent customer service each time. Exceeded my expectation and gave me the best rate and sent me the link to book my tour. You can either do it online or over the phone these ease of using the link was excellent I highly recommend. I’m excited about my trip”

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Posted 6 years ago

“Excellent”

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Posted 6 years ago

“Tourradar is very efficient as prompt reply is always given.”

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Posted 6 years ago

“Dealing with TourRadar was a very enjoyable experience. The online booking was easy and all questions were answered promptly.”

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Posted 6 years ago

“I was pleased to have found a trip that suited me on the website. Booking was easy and TourRadar were quick to realise that the operator had not responded to my booking and they chased it up efficiently. However, I don't think it was made clear enough that I shouldn't have booked my flights until the trip had been confirmed by the other operator, or that the tour would not go ahead without a minimum number of participants.”

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Posted 6 years ago

Hi there, Thank you for your review. We are delighted to hear that you found it easy to book a tour suited for you on TourRadar. Sorry to hear that you felt it wasn’t made clear prior to confirmation that you shouldn’t book your flights. This is stated in your booking page when we first receive your booking request. In addition, the minimum number of travellers needed for a tour to run is set by the tour operator. They seem to have brought this to your attention prior to confirming your booking. That being said, we are available 24/7 so please don’t hesitate to reach back out to us if you have any questions about your tour. Best Regards, The TourRadar Team

Posted 6 years ago

“Very unimpressed. Messages go unanswered and the price changed over I booked, increasing by 5%.”

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Posted 6 years ago

Hi there, Thank you for taking the time to leave a review. We regret to hear that your messages have been unanswered and you've experienced a price drop after placing a booking. It looks like you have sent a message to us yesterday. Please understand that your booking page is not a live-messaging platform so for any urgent queries, don’t hesitate to reach out via phone or live chat. In addition, while we understand it is disappointing to experience a price drop after booking, waiting for one also has you running the risk of missing a spot on your prefered departure date due to availability. It's not dissimilar to the airline industry, where it is also not uncommon to see a price drop after you have booked your flight. That being said, we will reach out to you further for any additional feedback you may have about your booking experience on TourRadar. Best Regards, The TourRadar Team

Posted 6 years ago

“There is a ton of options for tours and the agent Lulu we are dealing with is super friendly and helpful in rearranging the tour to suit our schedule”

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Posted 6 years ago

“Fantastic researching & booking experience with prompt responses to all my queries! Thanks, Julia.”

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Posted 6 years ago

“Website is easy to use. Feedback was quick and understandable.”

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Posted 6 years ago

“Great communication and all very easy”

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Posted 6 years ago

“Quite user friendly the website is. Booking was easy peezy. Tour operators information, Popularity based choices and cheaper options listed were helpful. Thanks for the opportunity. Looking forward to the tour. Cheers Ta Vinay”

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Posted 6 years ago

“Finding a good trip price was easy, multiple choices offered on one site and my follow up question received a quick response from both TourRadar and when the question was handed off to the provider.”

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Posted 6 years ago

“I'm well experienced tour operates for allover Ethiopia with special offers and excellent services. So could you help me to selling my package on tourradar marketing please? Thanks in advice Regards Fenta”

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Posted 6 years ago

“After I studied the TourRadar web site and selected the cruise I wanted, it was very easy to sign up for it. Although the cabin I wanted was not available, they offered me an acceptable alternative and agreed to put me on a wait list for my first choice cabin. Their web site was easy to navigate, and their representative, Nadine, was punctual and courteous in her replies.”

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Posted 6 years ago

“Tour radar does little to communicate with its partners, namely Discovery Nomads. We arrived in Rome and were booked into a stinky economy room. When we called they said there was nothing they could do about the terrible accommodations. The hotel manager apologized saying this was a late booking by TourRadar all they had were economy rooms. We found a decent room down the street. Tour Radar responded to our terrible vacation saying Discovery Nomads are the responsible party. Pay Tour Radar send your complaints to Discovery Nomads!”

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Posted 6 years ago

Hello Terry, Thank you for your review. We're sorry to hear about your experience upon arrival on your tour in 2017. We've been in touch with you recently to understand what happened on your tour as we have no record of being notified of your disappointment until recent weeks. We understand now, that the operator of the tour was notified of your dissatisfaction with the first tour hotel and although they facilitated your room being changed, you opted to discontinue the tour. The operator maintains that no refund was due in your case, referencing their booking terms and conditions that state: “arriving late or leaving an adventure in progress, for any reason whatsoever, will not result in a refund.” While we sincerely regret your dissatisfaction upon starting your independent tour, there is unfortunately no longer any opportunity for TourRadar or your tour operator to retroactively address your complaint from events occurring two years ago. We recommend you always contact your booking agent for any issues surrounding your booking in a timely manner in order to effect the best opportunity for a favourable outcome. If there is anything we can do to offer you a superior experience in the future, we'll be happy to oblige. Respectfully, The TourRadar Team

Posted 6 years ago

“Fast response. I was really impressed how easy I was offered early return to Amman.”

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Posted 6 years ago

TourRadar is rated 4.5 based on 6,771 reviews